Fair Oaks Ford

Purchased my 3rd vehicle from Anthony (a truck this time!) and continue to find him and Fair Oaks a very reasonable dealership (my 4th purchase overall with them). Great service, personable and a team willing to work with you.

This is the third vehicle I have purchased from Fair Oaks Ford and my experience has been the best yet. Alyssa is a true professional sales consultant in my time of need. I would absolutely recommend Fair Oaks Ford and Alyssa Pacella for purchasing your next new or used car. I knew going into the dealership where my price and payment needed to be and they matched it and for that I am grateful. Third time extremely satisfied customer, Damian C of Naperville

We had an amazing experience buying our Lincoln Nautilus at FairOaks (FO). This purchase was for my wife, and the team at FO kept their focus on her, her questions, and her experience. Of course they answered my questions, but never did they talk to me instead of her. She was the focus. Her questions, her concerns, and her experience was the center of the process. They gave us what we felt was a great deal, both on the vehicle and our trade in. Easily going to recommend the FO team to everyone. Robert & Larry were fantastic!

I purchased my 2025 Maverick here and had a great experience. The salesperson was friendly, knowledgeable, and got us through the process quickly.

All the sales and finance personnel were very helpful and knowledgeable about the vehicles thay are selling.

the sales man Serafin was a great help in the whole process of buying new 2025 Iwould say to other buyers look him up!!!!!

When I went to purchase a vehicle, they showed me what they had in the model & color I wanted. They had the largest selection of Lincoln Aviators which is why I went there.

Buyers experience is horrible. My sales rep intimated that the car hadn?t been repainted. Clearly it was. Sales manager insisted we negotiate standing in the middle of the floor and upbraided me when I asked that we sit down. 70s era negotiation tactics. Wouldn?t go back there again.

After my 2023 Lightning (purchased from Fair Oaks) was totaled in an accident, I sent requests to 5 local dealers for bids on last and final price on 8 trucks. I wanted to be able to walk in, write a check (100% cash sale, no trade) for the bid price, no negotiations or up selling. If would happen, I was going to walk out. Fair Oaks was the only dealer that respected my request, others either got into process to ask for me to come in for price, tried calling etc. I was glad they did as I was extremely satisfied with experience with prior purchase. Abraham took lead and completed the task, I walked in, took the truck for a spin around the block and he had all the paperwork to sign off accepting the offer. Terrence in finance (who I worked with on prior purchase) was able to transfer my extended warranty over, no up selling, presented all paperwork to sign, I wrote the check and out the door.

Came in inquiring about an incentive advertised on their site regarding a low APR plus $5,000. We were told that it was a mistake and that Ford put that on their site unknowingly and that they could not and would not honor it. Instead, the finance manager aggressively pushed a sale, discussing money, asking questions regarding finances all out in the open while other customers and employees stood by. When I told him I did not feel comfortable buying from a finance manager who has no idea what is on their site, he told me several times that I was "angry" and "emotional." He continued with his high pressure sales techniques and proceeded to make it sound like the deceit and then willingness to nonchalantly state the incentives listed were a mistake, were not an issue. When I contacted the manager about the treatment we received at the dealership, I received a reply from another employee that was riddled with typos and grammar mistakes that further showed the lack of respect they hold for customers. Had I at least received a serious reply, I may have considered the dealership shared some sort of respect for customers. My suggestion would be to call ahead and confirm validity of any advertised incentive this location posts, to save yourself time and the headache.