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Fred Beans Subaru

(611 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 7:30am–3:00pm
Sunday Closed Closed
2016 consumer dealer award
View 1 awards
2016 consumer dealer award

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Reviews

(611 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fred Beans Subaru from DealerRater.

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The car was taken in on time and all work was completed earlier than expected.

The car was taken in on time and all work was completed earlier than expected.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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A great buying experience from a friendly and professional team. I was delighted how easy the whole process was! Taking the Time to fully understand my driving needs help ensure a car that is perfect for me. Alex took the time to fully explain the car and how I could customize it for me. A real Pro ! And follow up orders for special accessories or handle efficiently and fast. Great job and I’m happy to tell my friends. This is the dealership that sets the standard for service excellence.

A great buying experience from a friendly and professional team. I was delighted how easy the whole process was! Taking the Time to fully understand my driving needs help ensure a car that is perfect for me. Alex took the time to fully explain the car and how I could customize it for me. A real Pro ! And follow up orders for special accessories or handle efficiently and fast. Great job and I’m happy to tell my friends. This is the dealership that sets the standard for service excellence.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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I was very happy with the service I received at Fred Beans Subaru. I did not have an appointment, and I drove up and asked if they had time to fix a rattle noise, I kept hearing when I was driving. My timing wasn't great since it was around lunch time, but they offered me a loaner and fixed the problem. I was back on the road in no time. I was very pleased with the friendly and courteous service.

I was very happy with the service I received at Fred Beans Subaru. I did not have an appointment, and I drove up and asked if they had time to fix a rattle noise, I kept hearing when I was driving. My timing wasn't great since it was around lunch time, but they offered me a loaner and fixed the problem. I was back on the road in no time. I was very pleased with the friendly and courteous service.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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I continue to do business with Fred Beans and just leased another vehicle from the Subaru dealership. Mike, Logan, and Crystal are terrific

I continue to do business with Fred Beans and just leased another vehicle from the Subaru dealership. Mike, Logan, and Crystal are terrific

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Bought a preowned vehicle from Fred Beans Subaru and returned it within the 5 day grace period and paid cash for the vehicle and now we are two weeks in and I still have not received my money back and they took my check right away and cashed it and the check was assued of funds two days later and now two week later they are collecting interest on my money I am a senior citized and think it is a disgrace the way Fred Beans treats customers that have to return vehicles

Bought a preowned vehicle from Fred Beans Subaru and returned it within the 5 day grace period and paid cash for the vehicle and now we are two weeks in and I still have not received my money back and they took my check right away and cashed it and the check was assued of funds two days later and now two week later they are collecting interest on my money I am a senior citized and think it is a disgrace the way Fred Beans treats customers that have to return vehicles

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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Great explanation about all the details of the car. Very accommodating and professional. Love the car

Great explanation about all the details of the car. Very accommodating and professional. Love the car

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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I always appreciate the customer service, reasonable prices, customer comforts (if you wait at the dealership) and expertise at Fred Beans Subaru in Doylestown. I take my car there for tune-ups and serious repair work.

I always appreciate the customer service, reasonable prices, customer comforts (if you wait at the dealership) and expertise at Fred Beans Subaru in Doylestown. I take my car there for tune-ups and serious repair work.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
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It?s always a pleasure to take my vehicle to Fred Beans Subaru. Quick easy efficient professional friendly service is the standard. The facility is immaculate, inviting and comfortable. Staff is always accommodating and try to provide a loaner if I need to leave vehicle for a longer period of time. I highly recommend

It?s always a pleasure to take my vehicle to Fred Beans Subaru. Quick easy efficient professional friendly service is the standard. The facility is immaculate, inviting and comfortable. Staff is always accommodating and try to provide a loaner if I need to leave vehicle for a longer period of time. I highly recommend

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I continue to do business with Fred Beans and just leased another vehicle from the Subaru dealership. Mike, Aaron, Logan, and Crystal are all amazing to work with on the sales side. Matt and Thomas are the best to work with on the service side. Great folks.

I continue to do business with Fred Beans and just leased another vehicle from the Subaru dealership. Mike, Aaron, Logan, and Crystal are all amazing to work with on the sales side. Matt and Thomas are the best to work with on the service side. Great folks.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Called asking if Subaru I saw online was available. Chrissy stated that “there has been sooo much interest in that car, I just couldn’t tell you.” Stated she would have to place me on hold because “everyone was so interested” that she’d just have to look it up to find “the status.” In the dead of January, the day after an ice storm, you know when you’re being fed a line of b.s. I told Chrissy I couldn’t do business with a dishonest salesperson. Called back a little later and reached a salesperson who insisted she could not answer ANY questions about a car because she needed my full name and telephone number. When I replied that I was not required to provide my full name and number in order to have a simple question about whether Fred Beans has this car in stock, she slammed the phone down on me! Called a third time and requested the General Manager. After further objections, I was finally transferred to Danny, who asked, “Why do I care about the employees’ behavior?! It’s not like I’m going to discipline them.” I replied that I could not do business with dishonest or disrespectful salespeople, and unless Danny was willing to act on his employees’ bad behavior we wouldn’t be doing business. But I would be reporting this experience. That’s what I’m trying to do, folks! Don’t waste your time with Fred Beans Subaru!

Called asking if Subaru I saw online was available. Chrissy stated that “there has been sooo much interest in that car, I just couldn’t tell you.” Stated she would have to place me on hold because “everyone was so interested” that she’d just have to look it up to find “the status.” In the dead of January, the day after an ice storm, you know when you’re being fed a line of b.s. I told Chrissy I couldn’t do business with a dishonest salesperson. Called back a little later and reached a salesperson who insisted she could not answer ANY questions about a car because she needed my full name and telephone number. When I replied that I was not required to provide my full name and number in order to have a simple question about whether Fred Beans has this car in stock, she slammed the phone down on me! Called a third time and requested the General Manager. After further objections, I was finally transferred to Danny, who asked, “Why do I care about the employees’ behavior?! It’s not like I’m going to discipline them.” I replied that I could not do business with dishonest or disrespectful salespeople, and unless Danny was willing to act on his employees’ bad behavior we wouldn’t be doing business. But I would be reporting this experience. That’s what I’m trying to do, folks! Don’t waste your time with Fred Beans Subaru!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hi, we always strive to do 100% for all of our customers, so we're extremely disappointed to hear of your negative experience with us. Please reach out to us so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership. General Manager, Tom Connelly at [email protected] or (215) 340-7959

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