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Sales 8:00 AM - 5:00 PM
Service 8:00 AM - 5:00 PM
Mon 8:00 AM - 5:00 PM
Tue 8:00 AM - 5:00 PM
Wed 8:00 AM - 5:00 PM
Thu 8:00 AM - 5:00 PM
Fri 8:00 AM - 5:00 PM
Sat Closed
Sun Closed
Mon 8:00 AM - 5:00 PM
Tue 8:00 AM - 5:00 PM
Wed 8:00 AM - 5:00 PM
Thu 8:00 AM - 5:00 PM
Fri 8:00 AM - 5:00 PM
Sat Closed
Sun Closed

Reviews

4.6
31 lifetime reviews.
  • A very Smooth and Satisfying transaction!

    Purchased a GL 350 from Star Motors end of Sep 2016 . This Car was our first Mercedes and obviously we were wary of dealerships after reading revi...


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    Purchased a GL 350 from Star Motors end of Sep 2016 . This Car was our first Mercedes and obviously we were wary of dealerships after reading reviews about how dealers have hidden fees, overcharge on interest rates etc. I must say however our experience at Star Motors was pretty painless bordering on Pleasant! The car was priced reasonably at par with KBB , Neil the owner went through with the various features on the car, even managed to give a modest discount - although not as much we hoped for :) ! also gave a fair value for my trade in. They got the paperwork done quickly and even accommodated our request to schedule delivery on a Sunday since we were driving in from NJ. Special thanks to the support staff especially Jake and Chrissy who are very professional , diligent and courteous. Jake managed to get us a good interest rate on the loan also got the spare key shipped out to us quickly. Chrissy got the registration paperwork mailed out also faxed over a missing document in record time when we were at the DMV for registration. All in all , we had a very smooth transaction at Star Motors, the minor hiccups were addressed promptly and efficiently by Neil and his team. We would not hesitate to recommend them as I am sure you will have a similar positive experience like us! Only feedback for Neil is to try and smile more - he seems stressed out most of the time!! :)

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?

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  • Purchased a 2002 S600 from Neil at Star Motors

    I traveled from the Philadelphia area to purchase a 2002 S600 from Neil at Star Motors. I am a fellow shop owner and was looking for one of these...


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    I traveled from the Philadelphia area to purchase a 2002 S600 from Neil at Star Motors. I am a fellow shop owner and was looking for one of these cars in good condition to refurbish. The vehicle was a recent trade-in on another S-class and was being sold "as is." I felt comfortable buying this vehicle from a Mercedes-Benz specialist shop, knowing that at the very least a set of trained eyes had taken a look at it. I felt even more comfortable after speaking with Neil; he was very forthcoming about the condition of the vehicle and also a couple things that were wrong with it. We easily agreed on a fair price before I made the trip. Upon arriving, the car was outside, and I was able to inspect it before making contact with Neil and company. The fact that I was able to take a look at the vehicle while it was parked on the side of their shop, combined with greetings from their mechanics, but no "hovering" made me feel even more comfortable. Neil was kind enough to give me a tour of their facility, and allowed me to take the car for a test drive. It is great to see an independent Mercedes-Benz specialist / enthusiast thriving. After driving the vehicle 180 miles back to my area, and inspecting it closer, the vehicle is exactly as Neil described. I would not hesitate to recommend Neil and Star Motors for any Mercedes sales / service. I do wish I lived a little bit closer so that we could do some more business together. I hope it will not be the only car I purchase from Neil.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Buyers Beware

    I purchased a 2012 BMW X5 for over $25,000 tax and tags. The vehicle broke down less than two weeks after taking ownership to insult to injury I ...

    Dealer Response

    As a long-standing NY State Dealer, we strive to sell quality automobiles within the NY State limited warranty guidelines of 2 months/3000 miles. ...


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    I purchased a 2012 BMW X5 for over $25,000 tax and tags. The vehicle broke down less than two weeks after taking ownership to insult to injury I had to pay $150.00 for towing and $374.00 for the rental to get back and forth to work because the dealership refused to pay for either. Buyers, beware - do your research before buying from this dealership. They sound good at first, but after the sale you're on your own. Needless to say, I would never do business with this dealership again.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    As a long-standing NY State Dealer, we strive to sell quality automobiles within the NY State limited warranty guidelines of 2 months/3000 miles. It is always our goal to provide the best possible service to our customers. It is unfortunate that occasionally vehicles have problems that require special assistance that are out of the warranty period or coverage terms. The 2012 BMW X5 with 52,000 miles broke down in Canada on Saturday October 15, 2017. The customer emailed and phoned us immediately. We quickly reached out to In speaking with her and we attempted to ascertain the issue and provide her guidance. We recommended, given the situation, that she have the vehicle towed to a service station in Watertown, NY. She was told that towing would be at her own expense as towing was not covered under the NY warranty guidelines. She had the car was towed to the Watertown service shop, but the shop could not diagnose the car properly. We then recommended that the car be towed to a BMW dealership in Syracuse, NY. She decided to get a rental car for her repair period, which is also not covered by the warranty terms. This was stated to her as well. On Tuesday October 17th, the BMW dealership diagnosed the problem as a defective ISM (Integrated Supply Module). This part, according to the BMW dealership, damaged the DME (Digital Motor Electronic). They requested $3,000 for the repair. Neither part was covered under the NY State warranty guidelines. We negotiated on behalf of the customer that the DME should be covered under the Federal Warranty of 8 years/80,000 mile. They agreed to this, and when we pressed them on the issue, they said it didn't need the $3,000 DME unit and only charged $500 for the ISM. The BMW dealership told us the car would be ready on Friday October 20. We then called and conveyed this to her. As a goodwill customer service gesture, we decided to cover the cost of the part. We did not, as we explained to the customer in a previous phone call, cover the $300 tow bill. On Friday, the customer called and said she was under the impression that it was all free under the warranty. We told her that we do not have to cover the ISM, but did so as a goodwill offering. She was adamant that we also cover the tow and yelled derogatory statements over the phone. At our request, she apologized for all the derogatory statements she had made. She explained she'd recently had a house fire and we sympathized with her situation. We then told her we would also pay for half the tow bill of $150 in addition to $500 for the ISM as goodwill and customer service. She responded by saying thank you. We represented our customer and argued on her behalf with BMW and were able to reduce her repair bill from $3,000 to $500, a savings of $2,500. We then paid for the $500 service bill and half of the tow bill, saving her what could have been a $3,150 expense. She picked up her vehicle on Friday. The total cost to her was $150. We did not cover her rental car bill that came to $374 for 5 days given this was her choice to get a rental car. Through this entire process we were in constant contact with the customer and BMW, trying to provide the best possible customer service. We ensured the vehicle was repaired satisfactorily and expedited the job and saved her from what could have resulted in a $3,150 expense.


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About Our Dealership

Dealer on Cars.com since April 2008

Neil Dubey started Star Motors in 1987 while still employed by IBM Corporation as a Mechanical Engineer. By 1994, Neil left IBM and was devoting full time plus to Star Motors.

The business continued to grow and in October of 1997 Neil moved to the current site in January of 1998 and has been expanded to include the servicing and restoration of all pre-1985 V8 gas-powered Mercedes-Benz.

An expansion in square footage has facilitated a growth into sales of high quality, previously owned vehicles and has enhanced the service department for both early and late model Mercedes Benz.

"Delivering Dreams One Mile at a Time"