Auto Advantage by Discovery Auto Group

Very informative great people skills and she goes out of the way to make sure I have everything I need

The service would have been great, but the technician scratched my wheels while removing the lugs.

No trouble fine nice people to work with Clean explain everything and out in a descent time

From the time I pulled in to the time I left they were very pleasant and helpful to let me know about my service and what I needed to expect the next time I come for service no pressure from anyone had a chance to really just relax about my car thank you so much to a great service center visit

Very professional and informative about my car Knowledgeable with a great attitude towards me Caring

From the time I pulled into the Bay I was greeted with a warm good morning and she remembered my name and my vehicle and stated that they would get to my vehicle ASAP and made sure I was comfortable in the waiting area. I was very pleased. Thank you

Check engine light was on. Pulled in and asked if they could check it they squeezed me in. Had to come back had to much gas. Then they did their thing it was within reason price wise. Just would've been nice if my warranty would have covered it. But it is fixed now and im very satisfied with the quick service.

This was the first time my husband and I purchased a vehicle together, and Auto Advantage turned what should have been an exciting milestone into a complete nightmare. We finalized the paperwork and traded in our vehicle, but left the new car with them so they could detail it and do a final look-over. Instead, they discovered major mechanical issues that would "cost them too much money to fix," essentially rendering the deal dead. To make matters worse, we left the dealership with absolutely no paperwork the first time around because, "quote unquote," they were putting it in the car—a car we never even got to take home. The communication following this was non-existent. The General Manager didn’t even have the decency to call us to explain why they couldn't deliver the car we just bought. We had to repeatedly blow up their phones and drive up to the dealership multiple times just to get basic answers. Despite the fact that they had our money, our trade-in, and no car to give us, we actually had to ASK for a loaner vehicle so we weren't left stranded. What made the situation even worse was that at no point did the General Manager offer a sincere apology. Despite the dealership selling us a vehicle they ultimately couldn't deliver, holding our trade-in, forcing us to chase down answers, and creating a situation that resulted in multiple credit inquiries, he never once acknowledged the inconvenience or took responsibility for the dealership's mistakes. Instead of apologizing, he chose to speak down to us and attempt to justify the situation. A simple, genuine apology would not have fixed everything, but the complete lack of accountability spoke volumes about how little they value their customers. The General Manager’s behavior was utterly patronizing. He talked down to me while attempting to condescendingly "explain" how auto loans work. What he didn't realize is that I have worked in banking for over five years and literally processed loans for a living. His attempt to lecture me was not only insulting but incredibly unprofessional—especially considering that because they tanked the first deal, they forced us to have our credit run multiple times just to try and fix their mess. For a GM to lecture a banking professional while actively damaging their credit due to his own inventory failures is laughable. The first finance guy we dealt with was incredibly rude and tried to rush us through everything. However, the only reasons we did not pull our money and take our business elsewhere immediately are because of our salesperson, Coby, the Sales Manager, and Sam, the second finance manager. Sam was absolutely fantastic. He made sure he fully explained everything and ensured we actually left with all of our paperwork in hand this time. Coby also worked tirelessly alongside the sales manager to advocate for us and try to make a broken situation right. It's also worth mentioning that we weren't originally working with Coby. The first salesperson we dealt with seemed to lose interest in helping us the moment we stated our budget was under $10,000 and quickly passed us off, apparently deciding we weren't worth his time. Ironically, we ended up spending nearly $10,000 more than our original budget and had every intention of purchasing two additional vehicles in the near future. That opportunity disappeared entirely because of the way we were treated. The fact that Coby stepped in, treated us with respect, and worked tirelessly on our behalf only made the difference between him and the rest of the dealership staff even more obvious. Coby, Sam, and the sales manager deserve a massive raise—and honestly, a much better company to work for. As for the rest of Auto Advantage and its upper management? Avoid this place at all costs.

It was good. Great fast service and friendly. My kid also enjoyed the complimentary hot chocolate while waiting.

We had an amazing experience with this dealership! Everyone was incredibly welcoming, helpful, and accommodating throughout the entire process. A special thank you to Coby for being so patient and responsive both over the phone and in person. He took the time to answer all of our questions and made everything feel easy and stress-free. The customer service here truly exceeded our expectations, and we felt valued every step of the way. We couldn’t recommend this dealership enough and will definitely be recommending them to family and friends!