CarMax Phoenix-Gilbert

We had a great experience selling my car and purchasing a new (to us) car. We loved being able to test drive a variety of cars and felt confident with the decision we made. On the drive home I noticed two small cracks in the windshield that I hadn’t noticed initially. I texted our salesperson and they had me come in the next day to get them patched free of charge. They also assured me they would replace it free of charge if the cracks spread in the next 90 days. Very happy with the customer service!

Very well organized company. Bought a car I had previewed on-line and sold them a very new truck. They gave me the best trade-in on my truck and a car that was everything they claimed it to be. My dealer rep Steve was excellent. Walked us through the whole process, was very professional and knowledgeable, as well as patient and attentive. Great overall experience.

Had an incredible experience, everyone was wonderful, helpful and went above and beyond for us. Thank you!

Everything was fine. Was able to test drive the cars that I was interested in and found one that I bought.

We purchased a 2021 Tesla model 3 with 39,000 mi on it. We scheduled an appointment online and when we showed up we were told that the actual car was not the one pictured. Ours was a different color with considerably more blemishes, but the price would remain the same. The car was advertised to have a relatively high recurrent score of 92. 2 days after ownership the low voltage battery needed replacing, it was then determined that the front occupancy sensor was also bad, which is a pretty significant safety issue. And then just last week, just shy of a month into ownership, the high voltage battery failed. The car has been in the Tesla dealership for the majority of our ownership. There's no ETA on a battery at this point. I feel like there was a bait and switch that happened and we were misled with incorrect photos and incorrect recurrent score.

The overall experience was decent the salesman Jaden, was attentive and helpful during the process of buying my used 2017 Lexus. My only complaint was that I was told they would take care of a stain I noted and also fill up the gas tank but none of those two things happened, but overall a good experience none the less

Overall not bad. However, I paid to have this vehicle shipped from CO to AZ. With a 125 point inspection you’d expect they check the AC system…well I get the notification my car was ready and showed up for the test drive to find out the AC was blowing hot. It was over 95 degrees that day! Did the test drive and when we got back to the dealership let my sales person know about the AC issue. Got the car scheduled at Carmax to look at the AC. Due to it still being under manufacturer warranty, I was told I should go through Audi to get it fixed. Well Audi confirmed the refrigerant was low and topped that off. I picked up the car and it was still blowing hot. Has Audi take another look and they determined the compressor was shot. That part just happens to be on an indeterminable back order status with no ETA on when the part will be available through Audi. I live in AZ, it’s June 12th and I purchased the car a month ago. I have been without my car for weeks with no idea when I will be getting it back due to this. Big miss on Carmax’s part.

This is my 5th car from CarMax so I am obviously a happy customer but i have shopped every deal and they consistently offer better trade in and purchase price. In a coupe of cases by a signifiant amount. The experience is painless and I will return for the next one.

It was very clean and organized I was welcomed and when we went out to the front lot Doug was very helpful.

From the minute in the door, we were treated super. They had worked closely with us getting our vehicle transferred from another Carmax for our convenience. The paper work was quick and accurate. The vehicle was beautiful and ready to go. Thank you Carmax.