Reviews
2018 Ford Explorer XLT
Bill Lasseter did an excellent job. I wish I could have afforded a Limited Explorer but alas!!! :-)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Charles, we are happy we could make your experience a positive one! If you ever have additional questions or needs, don't hesitate to reach out! Safe travels!
Service 05/2018
Made an appointment as a returning customer for 915am. At 1000am my car still had not been taken for service. When all I did was question when my car would be serviced in a very calm matter, I felt attacked at how they responsed to me saying they were waiting for a bay to open because they were behind schedule. I responded that I was not upset, it just would have been nice to have been informed of that when I checked in my vehicle. I thanked the gentleman working the desk and he had no response for me other than a bothered look on his face.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
A review title
They were fast, friendly, and efficient in servicing my 2013 Fiesta!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Very satisfied customer, we will be back!
Our salesman, Solomon was great. Said what he would do for us and followed through on everything. He made our experience very positive and the others at the dealership we’re just as nice.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Quick, easy and fun
Quick, easy, clear, all I could ask for. Will recommend to friends and family
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Simon, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great experience at the service dept.
Jennifer was the one who helped me in the service dept. She was kind, considerate, and professional. I greatly enjoyed talking with her. My first choice in dealerships is Starling. If I can’t find what I need, I’ll come to Jarrett in hopes that all staff is as helpful as Jennifer. Jarrett is lucky to have her.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We really appreciate you taking the time to leave us feedback on your visit! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
fixed the air
everything work out well the air was fixed great job THANK YOU
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Transmission Repairs
Outstanding service, all around, especially Mike, service manager who was awesome!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Arlene, thank you for your wonderful response to the quality of service our Staff provides! We are always more than happy to assist you if anything else comes up. Take care!
rem919@yahoo.com
My salesman David took good care of me and set up the service appt. Excellent customer service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Rowland, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Please let us know if there is ever anything else we can do for you! Safe travels!
Service
Always a professional experience. I have purchased 4 vehicles from this dealership. My salesperson is great and knowledgeable but the time it takes from decision to buy and the final paperwork I a little lengthy. The service department and waiting area is amazing.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
