Rohrich Toyota Hours
Rohrich Toyota is the largest and oldest single-owner dealer in the Tri-State area with a reputation built on customer s
atisfaction. We keep only the best of our trade in products and recondition them to meet our high standards. However we keep in mind that they must be priced competitively. Our sales people are trained to treat all customers with the respect that they deserve.
Read reviews that mention:
Corie Chiodo, our sales consultant, made our car purchase easy, quick, and enjoyable. From the moment Corie welcomed us at Rohrich, we knew we were in... the right place for our next vehicle. We could not have asked for a better experience. From car purchase to financing to accessory items we wanted I got the impression the entire Rohrich staff was a team with one goal in common, customer satisfaction. We have had the car a week already and our entire experience has been flawless. Thanks Rohrich, and especially Corie, for making this great experience possible. Sincerely, Joanne Black 5 out of 5 stars for sure!
Hello Joanne. Thank you for your review. It is greatly appreciated.
Probably the worst experience I’ve ever had. My 3 year old Toyota Tacoma’s exhaust collapsed. I took it in on Monday morning and was told... that since I didn’t have an appointment they might not get to me. Sorry that I didn’t plan on my exhaust collapsing after 3 years. Exhaust should last 10 years at least. I waited around till 2 o’clock and no word. I called and was told my car would be ready in an hour. Then got a call back to say it was not my car and that they were still trying to figure out what to do with my car since the exhaust installed was not a Toyota original part. I told the lady that my car was in a car accident last January and that Rohrich Toyota did all the repairs. The repairs should have been done with all Toyota parts since that’s what I was told and the main reason why I took my car to rohrich. She said she would check on it and call me back. I asked if they are going to keep my car and if so I would need a rental per my service agreement. I was told there were no rentals and that I should make arrangements by myself. She said she would call me back with more info right away and see if she can get me a loaner car. 2 hours later I called back. She then tells Me that the warranty is voided because the part is not a Toyota part. I again told her that rohrich collision did the repairs. She said that I would need to call them and figure it out with them. This is just unacceptable. Rohrich had my car for an entire day and never once called to update or let me know the stays in my car. I will be checking all the parts and work done by rohrich collision since it looks like they are not using Toyota parts.
First - I am not sure if it is correct but #1 on this survey should be five stars. Corrie, the dealer rep was great. He knew about the van, how the... systems worked and was willing to help me find the deal that allowed me to purchase the van from Rohrich. The next four items are based on twelve years of service on my previous Sienna as well as our interactions during my purchase of the new Sienna.
NICK was my salesman. I would recommend him all the time. Work with me taking the time to explain everything also going over all the tricks and new stuff... the vehicle is capable of doing with it being a new 19 tundra.
Hello Jay. Thank you for your review. It is appreciated.
The service advisor was very helpful. Also the service on my car was completed sooner than I thought. I was very satisfied.
It was quick and to the point. Very efficient and the waiting area was comfortable. Word, word, word. Word.word. word
Thank you for your review, Harry.
I did not know that the inspection and emissions had expired on my new car when I brought it in for an oil change. The inspection and emission test was... taken care even though it was late in the day and my schedule appointment did not include this service. That is why I continue coming to Rohrich. The best service ever.
Very friendly and efficient service. It was quick and did not have to wait very long at all. Would highly recommend!
Hi Margaret. Thank you for your review.
Easy to schedule appointment. Fast and efficient. Entire service area went way above and beyond. Friendly staff at all levels.
Knowledgeable and professional Service Advisors who are willing to discuss items in detail and to figure out what service or services are needed; also... anticipating future wear and tear and proactively repairing now.