Stapp Interstate Toyota

Professional employees who could answer my questions, prepared for my appointment along with concrete suggestions for my car

I was at Stapp Interstate Toyota on 10/9/25 to get in on their great tire deal. Much better to have trained Toyota techs work on your Toyota than untrained tire installers at Discount Tire or the like. My service writer Luis Fuentes was awesome . Very professional and my vehicle was ready in a short time . Love my new tires . Try Stapp you will not be disappointed.

I took my vehicle (2017 Rav4h) for my usual fall oil change, tire rotation, and checkpoint inspection. I was told everything checked out ok. On my way home, my low pressure indicator for one of my tires came on. I proceeded to Les Schwab, since they installed my tires and they verified pressures in all tire. I then left Schwab and my front driver’s proximity sensor started sending alarms. When I checked the sensor, it fell into the inner recess so I returned to Stapp. I then spent the remainder of the day trying to deal with why my brakes were now in need of replacement when they weren’t documented in my initial inspection. I also had to refuse to pay for my tire sensor when it was obvious, to me, that it was fine before Stapp rotated my tires. In the end, Stapp did replace the sensor and replace the brakes, but I did not ask for the brakes, it was their offer. I should not have had to be subjected to the “back and forth “ to resolve my issue. My service consultant, Lauren Bragg, was great and she should not have been put in the situation she was put into. In the end my vehicle was repaired properly, but the process was extremely frustrating and unnecessarily drawn out.

Honesty and fast transaction. No hassle getting the car I wanted and also the price I asked for my trade-in.. Cory the salesman was exceptional. I bought several cars from them and I will buy again!

The staff at Interstate Toyota is exceptional! It is so refreshing to take my vehicles to a dealership for service and NOT have them hard sell me on repairs my vehicle does not need. The waiting area is very comfortable and you can buy coffee and other food items if interested. They are a top-notch service center and I will continue to take my Toyota cars there.

Superior customer service. Patricia was really helpful in trying to get me exactly what I wanted. And I really appreciated how they were able to get a deal made up that I was comfortable with without a bunch of hassle. Highly recommend working with Patricia!

Very easy to make service appointments. The whole operation is fast and efficient. The people are uber friendly and are a joy to work with. Very nice waiting area. Impressed.

I purchased two used trucks from Stapp Toyota in July of 2024. A 2022 Tundra and a 2012 Tacoma. I have had nothing but problems with the Tundra. I have brought my vehicle back multiple times because there are poor seals on the vehicle, above 50 mph it sounds like you are in a wind tunnel. They said there was a problem with the window seals and they replaced those under warranty although this did not fix the problem. I paid them to replace all of the door seals and this also did not fix the problem. There was a recall on the engine and they replaced it a few months ago, but since then there is vibration in the steering wheel between 60 and 75 mph. There diagnosis was two bent wheels? I have never taken this vehicle 4 wheeling off road, my driving consists of primarily highway driving. I purchased all of their extended warranty’s on this vehicle other than the windshield protection. Stapp does not stand behind their vehicles and I am extremely disappointed. I do not trust their used vehicles nor do I trust their service department.

When I arrived home from Stapp after having work done on my Tacoma, I saw that the right rear wheel was missing a lug nut, I found it on my driveway. The truck was in for a rear brake line replacement and apparently the rear wheels had to be removed. It is fortunate that the mechanic left only 1 lug nut loose, rather than all 6, and the potential of what could’ve happened on my driveway home.

I brought my car in because the battery needed jumped twice in four days. I told the service advisor after it's jumped, the battery tests fine, with 14v. 30 minutes later, the service advisor informed me my car was fine, the battery was testing fine, and the next time the issue happens, I should bring it back. Yup, the service advisor told me the next time my car won't start, I should bring it in for testing. No problem! I'll just drive my car that won't start right on over!