Car Pros

3.0 out of 5 3.0

Reviews

3.0 out of 5 3.0
4 lifetime reviews.
  • 1.0 out of 5
    March 9, 2020

    Bought a 2000 f250 with 160,000 miles engine blew at 160,100 miles not even 100 miles they know did nothing. Now our 2013 jeep grand Cherokee top of the... line can't be driven because it overheats constantly never heard anything from them till tow company slapped lean on truck no help at all

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    Customer Service
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    Quality of Repair
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    Overall Facilities
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    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    February 24, 2020

    I had a bad experience when I bought a car from this dealer. I felt like I was being into buying the car I got from this dealer. I told the salesman... I wanted to be careful and not be rushed into buying a car so I could buy a car that was good on gas and in good condition. When they called me and told me they got a car that they thought I would like and they thought it would be a good car for me. I went to the lot to look at it and they said it had an inspection and that it was a good car for me. I told them it was a big car and would probably take alot of gas and they said it was good on gas. They kept telling me what a good car it was so they talked me in to buying the car. I never even got to drive the car before I bought it. The next day after I bought the car I realized that it had the left headlight out. I went to an auto parts store to see how much the headlight would be for it and they said it was $169.99 and that a mechanic would have to put it in. I took it to a mechanic the next day and he told me it needed the ballast and headlight both and it would cost $650. I've never heard of it costing that much to replace a headlight assembly! Also my traction control light was on and my brake light was on along with engine light. My sister called the car lot and was told that Hubert would call her back. Two weeks later he hadn't called so she called and talked to Hubert and told him all about what was going on with the car. He said his mechanic was off for two weeks and he would call her when his mechanic came back to work but we haven't heard anything from him and it's been about two months since then. My sister recommended the car lot to me and we thought they were honest but they haven't been honest with us. He knew that I'm a senior citizen when he sold me the car and that I needed a dependable car cuz I don't get alot of income and can't afford expensive repairs. I feel like I got ripped off by them! I wouldn't refer anyone to their car lot!

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    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    April 11, 2014

    Everyone at Car Pros was great to deal with. My sales person Bob was knowledgeable and answered all of my questions. The sales manager Billy worked all... the numbers and payments with me and made me feel comfortable the whole time explaining things step by step and Lisa is the finance manager who did my paper work was so sweet and easy to talk to and didn't try to up sell anything at all. Overall I am very pleased and will recommend Car Pros.

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    Customer Service
    Not Applicable
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    Overall Facilities
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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Tonie, Thanks so much for all the kind words, you were very nice to work with and all of us here at Car Pros are happy that we could help you and tha...t you found something you enjoy so much.

  • 5.0 out of 5
    September 27, 2013

    These guys were great to deal with. They made the process super easy and made me feel right at home. My credit is not the best but they didn't make a big... deal out of that and the whole deal was so much easier than I ever expected.

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    Customer Service
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    Quality of Repair
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    Overall Facilities
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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your business. We are very happy that we could help you.