Reviews
Write a reviewI own a 2018 SQ5 with approx 109k miles. After being advised the engine required replacement, I authorized the repair, which was completed at a cost of $14,000. Upon picking up the vehicle, the coolant warning light came on during the test drive. The shop replaced the coolant reservoir, but the warning returned immediately when I picked it up again. I was then advised that the light had not appeared during their testing and that I could continue driving if I monitored the gauges. Given the extent of the repair, I do not feel this is an acceptable solution. Additionally, I reported engine oil overheating, but I have not received any response in the weeks since. For the cost of the repair, I expected clearer communication and resolution of these issues. I can only imagine no answer is because he is tired of lying to me and likely attempted to clear codes each time I went to pick up the vehicle.
I own a 2018 SQ5 with approx 109k miles. After being advised the engine required replacement, I authorized the repair, which was completed at a cost of $14,000. Upon picking up the vehicle, the coolant warning light came on during the test drive. The shop replaced the coolant reservoir, but the warning returned immediately when I picked it up again. I was then advised that the light had not appeared during their testing and that I could continue driving if I monitored the gauges. Given the extent of the repair, I do not feel this is an acceptable solution. Additionally, I reported engine oil overheating, but I have not received any response in the weeks since. For the cost of the repair, I expected clearer communication and resolution of these issues. I can only imagine no answer is because he is tired of lying to me and likely attempted to clear codes each time I went to pick up the vehicle.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
recently had my car serviced there. short wait, clean waiting area smelled good everyone was friendly. smiling faces and welcoming front desk attendant. will return
recently had my car serviced there. short wait, clean waiting area smelled good everyone was friendly. smiling faces and welcoming front desk attendant. will return
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
There cars are not in good shape had my car a month and had to repair itbi don't recommend anyone to purchase a car from them
There cars are not in good shape had my car a month and had to repair itbi don't recommend anyone to purchase a car from them
- Customer service
- 1.0
- Buying process
- 1.0
- Quality of repair
- 1.0
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We've used HMI for several years for all our service needs, (including my Porsche) and can't be more satisfied with the quality of work, attention to detail, and the courtesy and knowledge of Chris, and his very capable staff. We recently asked Jenna to search for the perfect Mercedes... low mileage, excellent condition, color, accessories, etc. She went beyond our expectations, and found our perfect dream car. My wife smiles every time she gets in it!
We've used HMI for several years for all our service needs, (including my Porsche) and can't be more satisfied with the quality of work, attention to detail, and the courtesy and knowledge of Chris, and his very capable staff. We recently asked Jenna to search for the perfect Mercedes... low mileage, excellent condition, color, accessories, etc. She went beyond our expectations, and found our perfect dream car. My wife smiles every time she gets in it!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
So glad Chris and family and all associated(esp. Don) are there to serve the Halifax area. Friendly, courteous, helpful, knowledgeable, timely service at a fair price!
So glad Chris and family and all associated(esp. Don) are there to serve the Halifax area. Friendly, courteous, helpful, knowledgeable, timely service at a fair price!
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
They have good cars at a good price with good customer service. They stand behind their product.
They have good cars at a good price with good customer service. They stand behind their product.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
WOW! Finally a car dealer that knows how to treat a customer!!! Chris and his staff are great to work with, very low pressure, and provided me with a quality service experience. Thanks guys!!!
WOW! Finally a car dealer that knows how to treat a customer!!! Chris and his staff are great to work with, very low pressure, and provided me with a quality service experience. Thanks guys!!!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service, great people. Fast, thorough and a great value as well.
Great service, great people. Fast, thorough and a great value as well.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
My husband and I have bought our vehicles from HMI since they opened! We enjoy working with Chris and Jenna. They make choosing and purchasing a vehicle easy because of their attention to detail and family oriented customer service approach. We will continue to shop at HMI even though we must travel 1 1/2 hours to get there!
My husband and I have bought our vehicles from HMI since they opened! We enjoy working with Chris and Jenna. They make choosing and purchasing a vehicle easy because of their attention to detail and family oriented customer service approach. We will continue to shop at HMI even though we must travel 1 1/2 hours to get there!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
friendly, professional and knowledgeable staff. You will not be disappointed.
friendly, professional and knowledgeable staff. You will not be disappointed.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase