Reviews
Thank you for the discounts on the purchase of my new Ford Explorer. And the assists of all the employees, on payments I was happy with. Wanda Delaney
Thank you for the discounts on the purchase of my new Ford Explorer. And the assists of all the employees, on payments I was happy with. Wanda Delaney
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Knowing that the discounts on your new Explorer purchase and our team’s assistance with payments met your expectations is rewarding. Your kind words and five-star rating mean a great deal to our team.
I bought a 2025 F-150 here on March 12, 2026. The truck was presented to me as a V8. It's a V6 3.5L EcoBoost. There was no window sticker on the vehicle, so I had no way to verify that night — we didn't get out of finance until 11 PM. The next day I found a $2,000 charge on my bank card from this dealership with no matching line item anywhere in my paperwork. Their own fraud prevention director acknowledged the charge is in their records but couldn't tie it to the deal. The down payment credit in my contract ($7,422.87) doesn't match what I actually paid either. I've filed complaints with the Texas OCCC (#128763), the TxDMV (#27-0002133), the CFPB, the OCC, and Ford corporate. Buyers: read every single line before you sign, verify the engine yourself, and never sign at 11 PM.
I bought a 2025 F-150 here on March 12, 2026. The truck was presented to me as a V8. It's a V6 3.5L EcoBoost. There was no window sticker on the vehicle, so I had no way to verify that night — we didn't get out of finance until 11 PM. The next day I found a $2,000 charge on my bank card from this dealership with no matching line item anywhere in my paperwork. Their own fraud prevention director acknowledged the charge is in their records but couldn't tie it to the deal. The down payment credit in my contract ($7,422.87) doesn't match what I actually paid either. I've filed complaints with the Texas OCCC (#128763), the TxDMV (#27-0002133), the CFPB, the OCC, and Ford corporate. Buyers: read every single line before you sign, verify the engine yourself, and never sign at 11 PM.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.
I bought a 2025 F-150 here on March 12, 2026. The truck was presented to me as a V8. It's a V6 3.5L EcoBoost. There was no window sticker on the vehicle, so I had no way to verify that night — we didn't get out of finance until 11 PM. The next day I found a $2,000 charge on my bank card from this dealership with no matching line item anywhere in my paperwork. Their own fraud prevention director acknowledged the charge is in their records but couldn't tie it to the deal. The down payment credit in my contract ($7,422.87) doesn't match what I actually paid either. I've filed complaints with the Texas OCCC (#128763), the TxDMV (#27-0002133), the CFPB, the OCC, and Ford corporate. Buyers: read every single line before you sign, verify the engine yourself, and never sign at 11 PM.
I bought a 2025 F-150 here on March 12, 2026. The truck was presented to me as a V8. It's a V6 3.5L EcoBoost. There was no window sticker on the vehicle, so I had no way to verify that night — we didn't get out of finance until 11 PM. The next day I found a $2,000 charge on my bank card from this dealership with no matching line item anywhere in my paperwork. Their own fraud prevention director acknowledged the charge is in their records but couldn't tie it to the deal. The down payment credit in my contract ($7,422.87) doesn't match what I actually paid either. I've filed complaints with the Texas OCCC (#128763), the TxDMV (#27-0002133), the CFPB, the OCC, and Ford corporate. Buyers: read every single line before you sign, verify the engine yourself, and never sign at 11 PM.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.
Great service and great people. I came from Fredericksburg for a third car. Happy to do business with the Red McCombs Family.
Great service and great people. I came from Fredericksburg for a third car. Happy to do business with the Red McCombs Family.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We’re glad the service you received and our team’s support made the drive from Fredericksburg worthwhile for picking up your Ford Ranger. Knowing you felt welcome by our dealership family means a lot to our team.
Excelente servicio fueron muy amables y respondieron mis preguntas. Sali muy contenta con mi auto.
Excelente servicio fueron muy amables y respondieron mis preguntas. Sali muy contenta con mi auto.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks so much for your kind words and five-star rating. We’re thrilled you’re happy with your used Ford Bronco purchase.
Excelente servicio, estoy muy contenta con mi nueva bronco, y yo recomendaría esta agencia a mis amistades.
Excelente servicio, estoy muy contenta con mi nueva bronco, y yo recomendaría esta agencia a mis amistades.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We’re glad you love your new Ford Bronco and that our service met your expectations. Hearing you’d recommend our dealership means a lot to Cristo and our team.
Excelente experiencia de principio a fin. Compré mi auto aquí y todo el proceso fue impecable. El trato del personal fue súper profesional, amable y sin presiones. El auto está en perfectas condiciones, justo como me lo prometieron. Totalmente recomendados si buscas confianza y buen servicio."
Excelente experiencia de principio a fin. Compré mi auto aquí y todo el proceso fue impecable. El trato del personal fue súper profesional, amable y sin presiones. El auto está en perfectas condiciones, justo como me lo prometieron. Totalmente recomendados si buscas confianza y buen servicio."
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We’re glad your purchase went smoothly from start to finish. Knowing you found our team professional, friendly, and pressure-free is truly rewarding. Our team is pleased we could deliver your Toyota Corolla in perfect condition, just as promised.
Muy buena atención al cliente muy recondadisimo el dealer Cristo Mendoza . Excelente servicio , gracias por su buena atención .
Muy buena atención al cliente muy recondadisimo el dealer Cristo Mendoza . Excelente servicio , gracias por su buena atención .
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hearing that you found Cristo’s customer care exceptional means a lot to our team. We’re glad the purchase of your used Ford Mustang went smoothly.
Very good dealership and nice staff , they help on everything and guide me for a good option
Very good dealership and nice staff , they help on everything and guide me for a good option
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Your note about our team guiding you toward a good option shows how much we value assisting customers at each stage. Cristo and our staff are delighted you’re enjoying your used Ford Mustang and greatly appreciate your five-star rating.
Jhujhu and Luis were awesome way, helped me get a new truck, after getting out a recent divorce
Jhujhu and Luis were awesome way, helped me get a new truck, after getting out a recent divorce
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Your comment about Jhustin’s support during such a personal transition is truly appreciated. Thank you for choosing our dealership for your used Ford F-150 purchase, and your five-star rating means a lot to our team.