Colonial Volkswagen of Medford

The staff was friendly and explained to me how the process would go. I waited in the lounge for my car to be serviced. I was told over the phone it would take no more than an hour and 30 minutes, including the complementary wash and vacuum but it actually took a little more than that even though I opted not to get it cleaned. Normally, I wouldn’t mind but I had another meeting to get to and was cutting it close. This was also a bit concerning because I didn’t feel comfortable waiting so long in the lounge as it got more and more crowded. Again, typically this wouldn’t be an issue because I have ways to keep entertained/busy when I bring my car in so waiting is fine with me, but with COVID, it began to feel crowded having so many people in the waiting area. How busy it was would also explain why it took a longer for my car to be finished. Overall, I have no issues with this dealership and will definitely return.

Called and set up and appointment for the next day. The dealership was easy to get to and provided quick and efficient service. Will definitely go here for sevrvce needs in the future.

Excellent service experience. Good communication, COVID protocols in place. Reasonable waiting time. My service was included with purchase, so now cost other than state inspection. Very happy

I had a great experience working with Neil! He made car buying an easy and an exciting time! Can’t wait to go pick up my car!!

I just went to lease my first car at VW Medford. Paul Lazarro took care of us and made the whole experience painless and enjoyable! He's an honest guy who truly works for the benefit of his customers. I'm so happy I went through VW and love my new Jetta! Thanks Paul!

I just went to lease my first car at VW Medford. Paul Lazzaro took care of us and made the whole experience painless and enjoyable! He's an honest guy who truly works for the benefit of his customers. I'm so happy I went through VW and love my new Jetta! Thanks Paul!

My wife and I went in prepared to spend a long time of back and forward and -let me see what I can do-s. Neil Peabody helped us find the car we were looking for quickly and answered every question. A week after, I got a faulty speaker fixed with Neil's help. Really glad we got to meet him and to get his help. John from financial services was also great to work with. Great place and great people. Looking forward to the next time

Another great service experience, starting with Tom, who kept me apprised of the progress of the service throughout the time. Also, I was told of a recall on a part which could be addressed while I was there, rather than having to make another visit . Ive had consistently great service in the years Ive been with this dealership! Everyone who works here is extremely knowledgeable, courteous, and understanding of customers needs and respectful of their time. I wouldnt go anywhere else to purchase, lease, or service s vehicle.

I had a great experience buying a new car at Colonial Volkswagen of Medford. Justin was a great guy. He was very knowledgeable and knows his numbers! I really appreciate the work he puts in! Thanks a lot!

I went in on a Wednesday night looking for a Volkswagen Cross Sport, and by Friday I was driving off the lot with my new car! Neil was so professional and down to earth, he was Straight to the point and got me exactly what I was looking for at a great price. If you’re in the market for a Volkswagen, definitely go see Neil, you will not be disappointed!! Thanks again for everything Neil and Volkswagen of Medford. I am one happy customer!