Mills Ford Brainerd

I was poorly greeted. The brakes were not inspected and I was not given an explanation. I was told to “enjoy the new oil”, which is an odd reply. I was told my vehicle was washed and it clearly was not. I returned the next day to have it washed by Gary. He is the only person I encountered who was polite, kind and professional. Ashlee did not greet me at all when I paid. In fact when I reached for her to hand me the receipt to sign, she pulled it back from my reach and loudly said “you have to sign this”. This was disturbing to me as I was trying to sign the receipt. She covered the notice saying there is a credit card fee. When I asked about the upcharge, she was extremely rude. I have been going to Quick Lane for years. The last two times have been a non-professional experience. Please train your employees in customer service. I do not know if I’ll return to this establishment.

Had a good experience this time not so good in November , don’t know of anything else, other than the price keeps going up

Very friendly and easy process! It didn't take long at all We are excited to get our car on Tuesday Thanks

After getting the runaround, we took it elated. The work was done in a timely manner.

Totally enjoy my experience at Mills Ford in Baxter! Always greeted with a smile from the young man that checks me in!!!

Tim in the big truck service department was very helpful. I needed help getting a spare tire setup for my motohome and Tim was very knowledgeable about what I needed.

Happy with service- was notified of some work for future- every thing completed in timely fashion.

I had very positive experience they are very friendly with great service would definitely shop there again

Pleased overall with the service and explanation of what was done and what may in the future

Went in for the service department. Oil change and tire rotation. Appts are nice and took about 45 min total. Very happy with the service.