Mills Ford Brainerd

I had a protective rubber shield on the underbody of my truck that was partially coming off and seemingly due to a missing bolt. I had took a chance and drove in asking if Ford Service would put it on a lift and take a look and replace the missing bolt or if something else was the issue then we would have scheduled that service. It was a missing bolt (bolt that had worked it self loose) and they fixed it then and there. I was happy because if I had let it stay the part that was loose may have hooked on something and ripped off the part of the shield that was secured. I was planning just to come to the Ford parts group to get the correct bolt and washer and put it on my self but was glad that Ford Service took a look while it was in the air because then they could tell if it was just the bolt needed or something else. I got lucky because it was near the end of the day and the technician had an extra bolt so no charge for the work.

Eric is always great to work with and the staff was fast and efficient like usual!

Yup they got it done, software update, they washed my car when finished as well. Highly recommend Mills service.

They handled my service appointment in a timely and professional manner. Communication was very clear.

Made my appointment, dropped my truck off, they fixed what they said they were going to and let me know when it was done!

Great to work with. Got the oil changed in a timely manner. Good communication as well.

It took 13 days to fix my fuel pump. When as about a loaner vechile they wanted to charge 40 away even though suv was under warranty

They treated us very well and it was done faster than they said it would be

Good Good Good Good Good Good Good Good Good Good Good Good Good Good go

Daniel was a hospitable representative that greeted me, escorted to pay and to my car. He gave me a rebate form. What a nice person to represent your company.5 star all the way.