Mills Ford Brainerd

I appreciate your customer waiting area. The way I was kept informed about the work progress, and that you washed my vehicle.

Communication with the service center has room for improvement. I’m still trying to determine the most effective way to reach the team. Phone calls rarely connect with anyone, and while the call center tries to help, they often don’t have current information. Voicemail generally works, as calls are usually returned. Texting is helpful when the service center initiates the conversation. Email remains uncertain. The service center staff are skilled and genuinely committed to good customer service, but it’s frustrating that connecting with them is so difficult.

Mills ford does a great job with all my vehicles. I really have no words how good these people are!

Customer service was fabulous. The waiting area had coffee and popcorn. I will definitely recommend Mills.

Don’t wait for them to call you back, following up is definitely not their forte. Question the 150 point pre certification that they’ll say has been done by requesting to see the paperwork

Friendly and answered all my questions. Hunter was great teacher! So far the Nautilus is great!

The Works service was fine. The estimate for repairs was way out of this world, NO WAY!

Excellent service. Timely, priced right, they washed my truck and offered a very intriguing price on new tires.

The dealership was very helpful in getting my oil changed and tires rotated. The people were all friendly and nice to talk to.

Over 25 years of purchasing and servicing vehicles at Mills Ford. Always a very good experience.