[{"id":604524,"firstName":"Jazz","lastName":"Singh","titleText":"Sales Consultant","emailTxt":"Jasmeet@starautomall3730.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":35,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/42667/employees/ee77b81ab7f2.jpg","drDealerId":42667,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":604518,"firstName":"Danny","lastName":"Raza","titleText":"Finance","emailTxt":"danny@starautomallnj.com","combinedEmpAvgRatingNbr":4.2,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":24,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/42667/employees/572e1a56dbe1.jpg","drDealerId":42667,"dealerEmpStartDtUtc":"1438387200","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":685129,"firstName":"Neileen","lastName":"Rivas","titleText":"Sales","shortBioText":"","emailTxt":"neileen@starautomall3730.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":42667,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":610442,"firstName":"Sahiba","lastName":"Bhatnagar","titleText":"Admin","emailTxt":"sbhatnag16@gmail.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":42667,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":684787,"firstName":"Douglas","lastName":"Ervin","titleText":"Manager","emailTxt":"doug@pennautogroup.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":42667,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":684949,"firstName":"Tim","lastName":"Denver","titleText":"Sales","emailTxt":"tim@pennautogroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":42667,"certifiedEmployee":false,"deptDscrp":"Sales"}]

Star Auto Mall

4.5 out of 5 4.5
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 9:00 AM - 8:00 PM

Star Auto Mall Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

Closed

Service

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since August 2008

Star Auto Mall is a family owned used car dealership specializing in the highest quality of pre-owned vehicles. Stop in

...

today and let our highly trained and friendly sales team get you into your next vehicle in a relaxed, laid back and pressure free environment.

"We Strive for Excellence"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.5 out of 5 4.5
337 lifetime reviews. Includes reviews of Star Auto Mall from DealerRater.com

Read reviews that mention:

  • 5.0 out of 5
    February 27, 2021

    It's been a month since we purchased our pilot at Star and we are very happy with our purchase. Star gave us the deal no one else would!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Star Auto Mall 191

    Congratulations on your new vehicle, Jon! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch e...xperience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!


    Worked with:
    Danny Raza

    Finance

    (4.2) 24 reviews

  • 5.0 out of 5
    February 14, 2021

    We ended up buying the 2015 Infiniti and we absolutely loved our experience! From the first phone call to out the door it was by far the most painless... car buying experience ever!

    5.0 out of 5
    Customer Service
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    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Star Auto Mall 191

    Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience and love hearing fee...dback like "most painless car buying experience ever"! Congratulations on your new 2015 Infiniti! We will share your comments with our sales team, and we look forward to working with you again.


    Worked with:
    Jazz Singh

    Sales Consultant

    (4.6) 35 reviews

    Danny Raza

    Finance

    (4.2) 24 reviews

    Sahiba Bhatnagar

    Admin

    NOT RATED

    Douglas Ervin

    Manager

    NOT RATED

  • 5.0 out of 5
    February 13, 2021

    My sales process was great, Danny, Ashley worked out great payments. The sales staff was wonderful, thank you to Jazzy J and Neileen. Will definitely... be back

    5.0 out of 5
    Customer Service
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    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Star Auto Mall 191

    Thank you for your very kind review, Ralph We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent e...xperience here at Star Auto Mall 191.


    Worked with:
    Jazz Singh

    Sales Consultant

    (4.6) 35 reviews

    Danny Raza

    Finance

    (4.2) 24 reviews

    Neileen Rivas

    Sales

    NOT RATED

  • 4.0 out of 5
    February 10, 2021

    Our sales person was Neileen and she was very helpful and great. It was our first time having a female as a car sales person and she did an AWSOME job.... The car my son bought was very nice used with low mileage and at a great price. I’m so glad we went to that dealership in Bethlehem, Pa.

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations to your son on his new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-n...otch experience! We hope your son will enjoy his new vehicle, and we look forward to continuing to serve you in the future!


    Worked with:
    Jazz Singh

    Sales Consultant

    (4.6) 35 reviews

    Neileen Rivas

    Sales

    NOT RATED

    Tim Denver

    Sales

    NOT RATED

  • 5.0 out of 5
    January 30, 2021

    Sold me a car with no fobs for keys. 1 day after purchase ....car alarm activated with me in car and I could not turn alarm off because I had no fob... (key remote)then the car would not start because of alarm activation. We were left stranded and had to call a tow truck. Nightmare. I called Star Auto Mall about this issue and left a message because it was Sunday. Nobody returned my call . I had to buy fobs from auto locksmith for $159.00 ! Not happy. I think it was very unprofessional to sell a car without remote fob. I didn't appreciate being left stranded or my wife so they could save a few bucks on purchasing at least 1 fob. UPDATE : Glenn , Star Auto Mall Regional Manager reached out to me and offered to reimburse me for key fobs witch made a bad situation good again ! Really appreciate the customer service provided ! Star Auto Mall does care about their customers. This is refreshing in a day and age where alot of used car dealers get a bad reputation. I am satisfied and the finance department was great also.I would recommend this dealership😊

    5.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    3.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Danny Raza

    Finance

    (4.2) 24 reviews

  • 5.0 out of 5
    January 26, 2021

    I had a great experience last night with purchasing my car. Jazz was my sales consultant. He was very informative, no pressure sale and went over and above... his job description. I would highly recommend Jazz! If I could have given him a 10 he would get it! Star Auto on 191 is the place to go for your auto buying

    5.0 out of 5
    Customer Service
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    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Star Auto Mall 191

    Autumn, Thank you so much for your kind words regarding your recent experience working with Jazz, and for taking the time to leave us this wonderful f...eedback! We will be sure to pass along your comments to our detailing team.


    Worked with:
    Jazz Singh

    Sales Consultant

    (4.6) 35 reviews

  • 1.0 out of 5
    January 16, 2021

    Horrible experience, drove two hours just to hear the price on the vehicle was misprinted. Wouldn't honor listed price. Had a scheduled appointment with... an employee that I was told wasn't even working that day. Vehicle that I was going to test drive had no gas in it. All in all a bad experience. No preparation or care on the dealerships end.

    Not Applicable
    Customer Service
    1.0 out of 5
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Star Auto Mall 191

    Nick, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information... about your visit, please feel free to reach out to management directly. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We¿¿¿re sorry that we didn¿¿¿t meet that goal in this case and we¿¿¿d love the opportunity to get more details to see if we can turn this situation around for you. Paul Rousell General Sales Manager(888) 237-5139


    Worked with:
    Danny Raza

    Finance

    (4.2) 24 reviews

  • 4.0 out of 5
    January 1, 2021

    Good experience with Roger. Highly recommend him. Down to earth, no nonsense. Still have to take my new car to get some repairs on the we owe list,... will wait until they are completed to post final review. But so far , much better than any experience at Star in Hellertown, they will screw you in a second if given the chance.

    Not Applicable
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    Not Applicable
    Quality of Repair
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    Not Applicable
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Star Auto Mall 191

    Stephen, thank you so much for choosing Star Auto Mall 191! Congrats on your new purchase, and let us know if we can be of any more assistance!


    Worked with:
    Jazz Singh

    Sales Consultant

    (4.6) 35 reviews

  • 2.0 out of 5
    December 26, 2020

    After I got the car home from the dealership i noticed a chip in the front windshield I thought that it was a chip after I brought it home and called my... insurance company for a chip repair and had an appointment at Safelight auto glass and was told that they wouldn't fix it because it was already repaired once and now I need to replace the front windshield

    2.0 out of 5
    Customer Service
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    Quality of Repair
    4.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Star Auto Mall 191

    Providing a positive experience is our top priority, and we'd love the opportunity to discuss your visit in greater detail and clear up any issues we ...can.Rafael BayonaGeneral Sales Manager(888) 237-5139


    Worked with:
    Danny Raza

    Finance

    (4.2) 24 reviews

  • 4.0 out of 5
    December 18, 2020

    The dealership was great. Doing business with a "smaller" place was definitely better then the three "bigger" names i saw prior. None of the extras. One... problem though...100 miles in and my check engine light is on. 🤔

    5.0 out of 5
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    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Danny Raza

    Finance

    (4.2) 24 reviews

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