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Star Auto Mall

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (486 reviews)
2023 consumer dealer award
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2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (486 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Star Auto Mall from DealerRater.

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Emmitt was our main man we dealt with and he was so friendly and helpful. He was honest and not pushy. I really didn't even feel like I was buying a car. Thank you Emmitt

Emmitt was our main man we dealt with and he was so friendly and helpful. He was honest and not pushy. I really didn't even feel like I was buying a car. Thank you Emmitt

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Emmitt is an amazing saleman. I couldn't thanks him enough for helping to get us a wonderful car. We will come back for sure in this dealership. I love how the team works on together to make sure you get you a nice working condition cars. Thank you Emmitt and his team. I would recommend everyone to comes to this dealership! No regret! God bless you! Shastity and her mom, Wanda.

Emmitt is an amazing saleman. I couldn't thanks him enough for helping to get us a wonderful car. We will come back for sure in this dealership. I love how the team works on together to make sure you get you a nice working condition cars. Thank you Emmitt and his team. I would recommend everyone to comes to this dealership! No regret! God bless you! Shastity and her mom, Wanda.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Emmett was absolutely amazing. I immediately felt comfortable, no salesman’s vibes whatsoever.. he was focused on getting me everything I asked for …. He found the car that allowed me the no money down and low payments.. he used all his 30+ years of experience to help me have a smooth and calm exchange. He was patient as I walked through every single car .. he went back and forth to get all the information.. for several cars. I appreciate all his knowledge. I anticipate coming back for my niece car and I’ll only be working with Emmit. Thank you

Emmett was absolutely amazing. I immediately felt comfortable, no salesman’s vibes whatsoever.. he was focused on getting me everything I asked for …. He found the car that allowed me the no money down and low payments.. he used all his 30+ years of experience to help me have a smooth and calm exchange. He was patient as I walked through every single car .. he went back and forth to get all the information.. for several cars. I appreciate all his knowledge. I anticipate coming back for my niece car and I’ll only be working with Emmit. Thank you

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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This is the second vehicle our family has purchased here. Their sales person Emmet was trully a pleasure , very helpful, kind. He explained everything above and beyond what we where expecting and made the process so much easier. I would highly recommend him if you're in the market for a vehicle

This is the second vehicle our family has purchased here. Their sales person Emmet was trully a pleasure , very helpful, kind. He explained everything above and beyond what we where expecting and made the process so much easier. I would highly recommend him if you're in the market for a vehicle

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Emmet was a great salesman. Kind and courteous. Car was what we were looking for.

Emmet was a great salesman. Kind and courteous. Car was what we were looking for.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you, Brian, for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Star Auto Mall 191 are glad to have you as a customer.

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I came in today not with any expectations at all, but found a couple cars I was interested in. Emmet came up to us offering his assistance, we said we were looking around for now, and he gave us our space. After we found the couple we liked, he came back and walked us through the process without being pushy. We were able to test drive both vehicles we were looking at, and when we made our decision, he made the process easy and painless. Definitely recommend this dealer!

I came in today not with any expectations at all, but found a couple cars I was interested in. Emmet came up to us offering his assistance, we said we were looking around for now, and he gave us our space. After we found the couple we liked, he came back and walked us through the process without being pushy. We were able to test drive both vehicles we were looking at, and when we made our decision, he made the process easy and painless. Definitely recommend this dealer!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Emmet and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

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I recommend with reservation. Immediately after taking possession please take your car to your own reliable mechanic. I discovered my car needed front tires and rear shocks. Star Auto did put on new replacements with no argument, but I wonder why I was sold a car needing tires.

I recommend with reservation. Immediately after taking possession please take your car to your own reliable mechanic. I discovered my car needed front tires and rear shocks. Star Auto did put on new replacements with no argument, but I wonder why I was sold a car needing tires.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Here at Star Auto Mall 191, customer satisfaction is our #1 priority. We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We’d love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

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Emmet at Star Auto Mall is an unsung hero of the auto sales world. I wasn't able to drive down to Bethlehem to test the car when I hoped and the loan I had prepped for the car I was looking for couldn't be applied to it. But Emmet and his team went out of their way to help me and get me into the car I wanted. It took some time though, almost 2 weeks of waiting though that wasn't their fault since they had to source service from a local Hyundai dealer whom was inundated with work. But in the end Emmet worked tirelessly to get my car to me and even facilitated one of the employees to drive it down to me the moment it was available. In the end I'm more than happy with the work Star Auto Mall and Emmet did and most of all I love the car! I would recommend them to anyone I know or anyone looking to buy a great car!

Emmet at Star Auto Mall is an unsung hero of the auto sales world. I wasn't able to drive down to Bethlehem to test the car when I hoped and the loan I had prepped for the car I was looking for couldn't be applied to it. But Emmet and his team went out of their way to help me and get me into the car I wanted. It took some time though, almost 2 weeks of waiting though that wasn't their fault since they had to source service from a local Hyundai dealer whom was inundated with work. But in the end Emmet worked tirelessly to get my car to me and even facilitated one of the employees to drive it down to me the moment it was available. In the end I'm more than happy with the work Star Auto Mall and Emmet did and most of all I love the car! I would recommend them to anyone I know or anyone looking to buy a great car!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

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Great people! It took a long time to get me a good deal, but the one they got me made it worth the wait!

Great people! It took a long time to get me a good deal, but the one they got me made it worth the wait!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you, Cheryl, for your feedback on your recent visit to Star Auto Mall 191. It's great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you enjoy your new vehicle!

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We had a great time buying a van for my mom!! Great people, so nice and very real!

We had a great time buying a van for my mom!! Great people, so nice and very real!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Meg, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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