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|Sales||8:30 AM - 9:00 PM|
|Service||7:30 AM - 8:00 PM|
|Mon||8:30 AM - 9:00 PM|
|Tue||8:30 AM - 9:00 PM|
|Wed||8:30 AM - 9:00 PM|
|Thu||8:30 AM - 9:00 PM|
|Fri||8:30 AM - 9:00 PM|
|Sat||8:30 AM - 9:00 PM|
|Mon||7:30 AM - 8:00 PM|
|Tue||7:30 AM - 8:00 PM|
|Wed||7:30 AM - 8:00 PM|
|Thu||7:30 AM - 8:00 PM|
|Fri||7:30 AM - 8:00 PM|
|Sat||8:00 AM - 5:00 PM|
Stokes Kia called me to inform me that there was a recall on the rims on my car. They said they already had replacements in stock and told me to c...
Stokes Kia called me to inform me that there was a recall on the rims on my car. They said they already had replacements in stock and told me to come in any time to get them switched. I came in two days later and had the rims swapped with no problems. The service rep I worked with was courteous and professional. High marks for taking initiative to contact me to notify of the recall, getting me in asap, providing great service, and following up to make sure I was satisfied. I will caveat this review with the fact that I have not yet paid for any service on my car, so I cannot comment on their pricing. I have two years free scheduled maintenance.
I only gave a 1 because I had to . This is my 3rd visit to this location and will not be returning. Each time I've had to call numerous times bef...
I only gave a 1 because I had to . This is my 3rd visit to this location and will not be returning. Each time I've had to call numerous times before getting a employee on the line to set an appointment. Once there each time I've been promised that a courtesy vacuum was done to only find it wasn't and to find my mats all mingled up. Customer service is terrible. No personality at all. Asked the girl to write down price for breaks to be done and of course it wasn't done. Just ridiculous...
I highly recommend that you go to Kia country for your service needs. I purchased two brand new vehicles from Stokes Kia, no problem with the sale...
I highly recommend that you go to Kia country for your service needs. I purchased two brand new vehicles from Stokes Kia, no problem with the sales. However as of the recent years since moving to the new location. The service department and staff are the worst. For example I took our 2007 Sorento in for an oil change and strong pulling to the right, also to have the front windshield seal replaced, and the left running board step being very loose in July 2017. Well the old service tech advised me that it would be better to take my vehicle to a company that replaces windshields. He also advised that he tighten the running board the best he could. He also advised that I needed an alignment that's why its pulling to the right. I did went outside with Wendy and asked her why is my running board still shaKing when you grab it. At that time A service rep Wes came out whom was very rude and in fact sling his card at me when I requested it.Well since I'm a 25 year law enforcement officer with the Charleston County Sheriffs office, that did not add up. I took my vehicle to NTB, whom I have a alignment warranty with, and they put my vehicle on the machine and confirmed that it did not need an alignment and provided me with the print out to prove it. NTB said the reason the vehicle was pulling to the right was one tire had 50lbs of air one tire had 20lbs of air and another had 22lbs and 25lbs. After NTB corrected that, my vehicle drove perfectly. I took my print out back to Stokes Kia and spoke with The building manager whom grab the service manager Cleve Mize. I explained to both of them as to what took place. The both of them were very sorry for the treatment. Cleve exact words were Wes is a ----up and is the owners son that he has been trying to help with no success, and that he will be gone soon. They put a new service tech on the vehicle , whom advised that a bracket needed to be fabricated to fix the running board. They did fix it under warranty. Next mess....on 8-23-2017 I brought the 2007 sorento in at 07:30 for a oil change and outside door handle repair quote. I was told by Savannah Williamson that it would cost me around $250.00, and that they did have the part in, she would need to see how long or how much the painting would be. She told me that the part was $90.00 reason being price goes up. Little did she know we already had this repair done back in 2015 for a door handle outside of that same vehicle. I have the invoice it was $198.38 since then and the part was $80.92 since per Stokes invoice. I was told by Savannah that she was leaving my current invoice open until she calls me back with all the details. She also noted that Cleve was in Florida taking care of the services for his mother whom past away. I immediately went to Kia Country and they sold me the same part for $79.38 out the door, I have the receipt in hand. Well first of all Wes is still working their, and as of 9-2-2017 I have yet to hear from Stokes Kia. Our 2016 Kia soul has one more free oil change. I will forfeit that. Because I will never bring my vehicles back to Stokes whom are lest that 5 minutes down the road from our residence. I will take the vehicles to Kia country for here on out, and make future purchases with Kia Country. WARNING GO TO YELP AND READ THOSE COMMENTS, DONT TRUST YOUR VEHICLE REPAIRES WITH STOKES KIA