Subaru of Spokane

I had an awful experience at Subaru with Brandon Arnold. I dropped my car off because it was not safe to drive, and the service department didn’t even drive it one mile before telling me it was “fine.” The paperwork literally shows the mileage in and out was the same. When I called upset about this, Brandon hung up on me. After that, he wouldn’t even take my calls—he would just cancel them. I had to get another sales rep involved, and instead of trying to help, they basically told me to just “go sell the car.”

There's a few things I liked while purchasing a vehicle from the Subaru of Spokane dealership, but there were things that I didn't like. First the selection of vehicles and price ranges were excellent. The over the phone and internet sales department were prompt. We were greeted and assisted by available staff as we walked in. Pretty sure one gentleman was a manager who helped find the salesman I was working with. I drove six hours and even though salesman was busy, we understood. Car had an issue the day before we arrived and was getting repaired but we were never given a heads up. Encouraged to go look at other cars at other dealers, as I told the salesman I had other vehicles to look at the prior day. He was going to go check on the car. Called back after going to view other cars but still no update 45 minutes later. Once we heard something back we went to our hotel and heard something around 430, being nearly three hours later. Told to come over and did so in 15 minutes. Car was as in photos, but not cleaned or anything. Original salesman kinda passed us off to another salesman names Mike Osborne. He was ready to answer any questions and washed the car after I asked if dealership could do so. The following portion isn't a dealership issue but, if I used in-house financing it wouldn't have been the case. Even though loan was approved by Usaa. I couldn't receive car until 7 days later including a holiday and weekend time frame. Original salesman did state that was a possibility to be fair. I got a fair price on car, but the non negotiable permaplate feature fee was kinda off putting. $699.00 for a program that didn't cover tire or glass repair is kinda difficult to stomach for a college kid on a limited budget. Any issues that were left off final offers were adjusted and honored. Waiting area is clean and fully stocked for customers, which was nice. Employees congratulated my son as they noticed he was getting the vehicle. Original salesman did reach out with updates concerning receiving funding and honoring request for detailing vehicle. I didn't like feeling like I was passed along and car wasn't ready when I got there after driving 6 hours, but Mike Osborne is a good saleman and I would do business with him Subaru of Spokane again. Free 2 year oil change feature was also a nice thing to have added.

Friendly, helpful salesman Brendan Arnold. Ford Escape PHEV is a hard to find vehicle and he kept me informed the whole time during the search. Tyler was very helpful during the purchase and explained all the option to help us get what we believe is best for us.

Waited nearly 30 minutes for a scheduled appointment. The salesman, who knew he had the appointment with us did not bother to come tell us he was busy with someone else. All of the certified cars that we looked at had some sever cosmetic issues (interior and exterior), and were not clean. One vehicle had dog hair in the back seat and another car’s air conditioner did not work. Again, these are certified by the dealerships and supposedly gone through a rigorous inspection. Finally, they will tell you that the vehicles are discounted to the fullest with no room to negotiate, until you’re ready to walk away from a deal. Very shady dealership, they turned my wife and I off completely to buying a Subaru.

I had an awful experience with this service center. A simple repair turned into a two-day ordeal, and when I got home, I discovered I was overcharged by over $100 for services that should have been free (like an oil change and tire rotation, both included in packages I purchased). I was also charged twice for oil, a gasket, and an oil filter. When I called to resolve this, I was told I’d have to wait for a callback from the employee who made the mistake. Days passed with no response. I left a message for the service manager, David Mortlock, and never heard back. Eventually, the original employee called and confirmed the charges were incorrect, promising a refund. Nearly a month later, there’s still no refund. This has been a frustrating and disappointing experience from start to finish. I can’t recommend this place to anyone looking for competent or honest service.

If buying a car can be painless, this was as close as it gets. From the professional sales person, Caitlin, through the negotiation process, we felt we were treated fairly and honestly. We certainly cannot say that about all our past experiences buying cars. This may be the last car we buy and glad to end on a high note!

Excellent service, great communication, and a great team to work with altogether. I will definitely recommend Spokane Subaru to friends and family.

Awesome customer service! Even continuing after I bought the car, I got check up phone calls and texts making sure I loved my purchase! Even got a care package expressing their gratitude for purchasing a car from them filled with all sorts of goodies! Only one small complaint, trade in value was a joke so I just decided to sell the car on my own and get more than double their offer. But that’s expected when trying to get trade in from any dealership. Other than that, zero bad things to say, the salesman was super nice and gave me all the time in the world to think about my decision and didn’t rush me or pressure me into anything I wasn’t interested in. Walked out having the best experience and will definitely go back for future purchases!!

These people are the most dishonest people ever I mean, they said if you come in and do a test drive, they will give you a $50 Visa card. Well that was a xxxxxxxx lie. I guess the salesman kept it for himself Steve Blue.

Very responsive and polite. Very quick process. Payton was great had everything ready to go.