Reviews
Great job!
Had a great experience at custom car west. The whole process was extremely smooth and Lincoln was a fantastic help securing the vehicle I chose. Lincoln and the entire staff helped me work out some kinks along the way and am very pleased with the entire experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Recommend
Today my salesman was Victor and he did an amazing job with helping us and making sure we understood everything. Making the purchase of the car was an excellent experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Best customer service
We received help from Shawn to assist with selling our vehicle. He was an excellent communicator and responded in a timely manner, and was respectful of our time. He offered assistance that wasn’t expected and followed through immediately.,
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Don't even look elsewhere, this is the place!
Custom Cars West is fabulous! Honestly, I did not even use their services, meaning they made absolutely NO MONEY from helping me. Shawn was so helpful & nice! He took the time out of his day to help me (again...he had no obligation)! I've NEVER had any auto company help me when I was not generating money for them. I will definitely not forget & will certainly use Custom Cars West whenever I am in need! And I will most assuredly tell everyone I know how great this place is!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Smooth Selling Process
Selling with these guys was quick and easy through Kelly Blue Book, and I got a great price for my Subaru. The salesmen were friendly and willing to negotiate a fair deal. I would recommend selling to Custom Cars West.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ease of Transaction
When I arrived at the office to work out a deal on purchasing my truck, I was quickly acknowledged by John, even though he was with another customer. Shawn then arrived and we proceed to work out my terms. I must say working between John and Shawn was enjoyable, a few back and forth offers and that was it, easy and quick. Deal done. I would highly recommend others to come to sell or even purchase a vehicle from them. It was a very good experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Highly Recommend
Shawn was fantastic. I was looking to sell my car and he answered all my texts immediately, was flexible with his time and came out to inspect/purchase the car all at my place. Had the money in the bank account for the sale within an hour of meeting him. Would highly recommend
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Don’t shop here
Within the first week of getting my Subaru from them and my check engine light went off telling me I need new catalytic converters and at 156k miles they sold to me at the point where EVERYTHING needed replaced. I spent 7k on the car and 5k on repairs…they’re clowns on that site
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Great experience!
Great experience selling my van and working with shawn he made everything easy and fair! 5stars 👍 now shawn is finding me a new vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Big thank you to Aaron and Custom Cars West!!!
Found exactly what I was looking for at Custom Cars West. Aaron was easy to work and made the car buying process so easy. Literally walked in after deciding to purchase…and was driving home 20 minutes later. Family and I love our Gladiator.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
