Hanover Hyundai

5.0 out of 5 5.0

Reviews

5.0 out of 5 5.0
12 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    November 1, 2018

    Went shopping for a new car for my real estate business. Met Tisha on the lot at Hanover Hyundai. She showed me the car I needed and I left in it that... day. Very simple. Go there and ask for her by name for the best service.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    November 8, 2016

    Don't waste your time running all over Hanover. Stop here. Ask for Dalton. Save time & save money! ( No Regrets )

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • August 31, 2014

    I went looking for a used car, and thanks to an exceptional employee, named Sherri, at Hanover Hyundai, I was lead to purchase a new car that fit my needs,... was in my budget, and turned out to be a better deal overall in comparison to the used car I was originally considering. Every interaction with the dealer was a delightful experience; she was helpful, professional, and honest-constantly working WITH ME to find the best deal to fit my needs. A thousand thanks to Hanover Hyundai; I would highly recommend them to anyone looking to purchase a car!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    October 5, 2016

    I live 94 miles away and they made the process so easy to get my new car. It was clean and ready to go when I got there. They gave me what I wanted out... of my trade. The new car had a mark I was concerned about and they took care of it for me! Very pleased with Kody he told me I would love the ride and he was not kidding. I LOVE it!! Thank you Hanover Hyundai!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    October 9, 2015

    My car windshield was damaged during service visit. Multiple calls to service department number listed on the website (at which time I had to leave call... back messages) were never returned. When I did get live person on phone, I explained my problem and she proceeded to tell me that she would get the service manager on phone. After 10 minutes on hold, no one came to phone so I had to return to work. No call was returned. I called again on Friday and finally spoke to service manager. I tried to explain to him my difficulties in reaching anyone and he promptly told me that his "voicemail" was empty so he did not think I had ever called. After discussion about my windshield, he stated he would have to see it. I took the vehicle in the same day. He took a look at the damage and stated he did not know how that could happen in the service department. He then tried to tell me a tiny defect in a windshield could become worse in very cold weather. During the time my car was in service, the weather was very warm. I am now left with a chunk of windshield missing I will have to repair myself. Damage not present when I left care at dealership, present when I picked care up. Given the poor response to multiple calls, and their refusal to repair damage done while in their possession, I would strongly recommend that anyone needing service find another place.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 3.0 out of 5
    October 24, 2014

    Three stars with reservations. I purchased a 2012 Kia Soul. My mechanic inspected it and informed me that it is, "in like-new condition." It handles very... well, is in great shape and I haven't found anything in which to be disappointed. I got a nice price for my trade-in and reasonable financing. No hard sell and I was presented with several options, in my price range, from which to choose. Although I have no complaints about the car, I have a couple of complaints about the service experience. When I purchased the car, I was promised a second key by my salesman, Benjamin Bish. He informed me that he would provide the second key as soon as possible as he needed to look for it. I called the following week and he informed me that he had been unable to locate the key, yet, had ordered one for me. I left a message for him a few days later with no response. I went back to the dealership a few days after that, only to be informed that no key had been ordered. Julie, from the parts department, called me, later that day, to inform me that she had ordered the key (Monday) and it would arrive by the end of the week. I called, again, on Thursday and was informed that the key would arrive the next day. It is that next day and, despite having called twice and leaving a message once, I have heard nothing as of close of business. At least a phone call would have been nice.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    September 19, 2014

    My Husband & I wanted a larger vehicle but not a gas hog. After test driving the Santa Fe Hyundai I really really liked it. Handled so nice, very comfee,... I am short & my husband is taller so seats adjust very nice & the seat beat for short pepe works so much better. I always felt like I was being strangled with the other seat belts. love the camera for backing up, Blue tooth can not be with out it. GPS has been up to date with the road constructions. Nice! We realized with all the extra warranties that a new car came with it was such a wonderful deal and Sherry knew we had some investigating to do before we made the decision because we wanted to haul our boat. But our boat has too much weight for this SUV & I did not want to get a larger vehicle. We are looking forward now to do some traveling. As of now I am averaging 24 miles to the gal. Some times I have gotten 26. We are very happy with our new Hyundai

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    September 17, 2014

    Though I had researched the highly recommended 2014 Hyundai Accent online, I wasn’t ready to make a commitment yet. That all changed when I saw a black,... 2014 Hyundai Accent HB SE for sale at Hanover Hyundai. It was exactly what I wanted; beautiful vehicle, excellent engine and a warranty superior to all other manufacturers. This is my second vehicle (Hyundai) purchased at Hanover Hyundai and that speaks volumes because I live and work in Baltimore City, Baltimore, Maryland. Hanover Hyundai made the deal very worthwhile; I had a clear understanding of the process from beginning to end and they remained sensitive to the time limit that I needed to impose. Hyundai Product Specialist Sherri Keller assisted me with the purchase of my new vehicle. Sherri is extremely pleasant, very knowledgeable and sensitive to a client’s needs. Sherri and Hanover Hyundai made the purchase happen. I felt comfortable at Hanover Hyundai – no pressure and no question was too embarrassing to ask. The finance department is very accommodating and capable. The service department is top notch. Purchasing a vehicle is a commitment and it’s imperative to think it through. I did and I purchased my vehicle from Hanover Hyundai.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    September 13, 2014

    I decided to look for a newer, used vehicle that would be more economic and a BIG thank you to a knowledgable employee, named Sherri, at Hanover Hyundai.... I was able to find and purchase a newer car that fit my needs and was in my budget. My experience at Hanover Hyundai ? I do, highly, recommend them to anyone looking to purchase a vehicle.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    August 29, 2014

    Everyone there is professional and does their best to get you a great deal and keep your time spent there to a minimum. Makes car buying painless and simple.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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