Mercedes-Benz of Delray

E xcellent help in getting a loaner. Very easy and a tutorial on parts I had no knowledge about .. signals, ac, Lights, dashboard. Very different from my 2020 convertible.

Scheduled an appointment with the dealership to see the advertised car and Mike Luciano met us. He did a great informative session regarding the different features. Rodney Neibauer

RON MILLER, MADE BUYING A NEW CAR QUICK AND EASY. ALL PEOPLE WE CAME IN CONTACT WITH WERE VERY PROFESSIONAL

I had an amazingly good experience with the service department at Mercedes-Benz of Delray. Brought my car in due to a battery issue, I was afraid to shut the car off, so went directly there without an appointment. I was taken care of immediately, my service advisor, Adam, was awesome! Even without an appointment, my new battery was installed and I was in and out of the dealership within two hours. Great communication, texting with updates during the repair was awesome!

I would like to formally express my disappointment regarding my recent service experience at AutoNation Mercedes-Benz Delray Beach. Today, I brought my Mercedes-Benz SLS AMG in for its annual maintenance. When I purchased the vehicle, I also purchased the Vehicle Care Protection Plus package, which includes four prepaid services for over $2,000. Today was only my second service, meaning I have used just 50% of the package I already paid for. To my surprise, upon arriving at the dealership, I was told that they did not want to perform the service because the vehicle had accumulated too few miles. I was then informed that, if I wanted them to complete the maintenance, they would need to report to Carfax that the vehicle had approximately 10,000 miles, even though it currently has only 2,877 miles. As the owner of a highly collectible Mercedes-Benz SLS AMG, I found this extremely concerning. Falsifying the vehicle’s mileage history would negatively impact its provenance and could significantly reduce its future resale value. I immediately expressed my disagreement and made it clear that I was not willing to have inaccurate information reported for my vehicle. Afterward, I spoke with two friends who work at another AutoNation Mercedes-Benz dealership. Both told me this was the first time they had ever heard of such a practice. They explained that prepaid maintenance services can be used whenever the owner chooses, regardless of mileage, and that there is no issue with using all four prepaid services within the same year if the owner wishes. They also suggested that perhaps the dealership was trying to sell me a separate maintenance service or another service package instead of honoring the prepaid plan I had already purchased. To make matters worse, I spent more than five hours at the dealership waiting for my vehicle, including over an hour during which it remained parked without anyone working on it. This experience fell far below the level of professionalism and customer care I expect from Mercedes-Benz and AutoNation. I purchased the prepaid maintenance package with the expectation that it would be honored without unnecessary obstacles or requests that could compromise my vehicle’s history and value. I sincerely hope this matter is reviewed internally so that other customers do not have to experience a similar situation. Unfortunately, based on this experience, I hope I never have to return to AutoNation Mercedes-Benz Delray Beach.

So professional and timely in the service we get. Shawn Parton is the best !! We are always pleased

I am very happy with the service and my service person David Rhy! He is professional, knowledgeable and courteous.

I walked into Mercedes of Delray. I was introduced to Lou Green. He solved every issue that I had, but most of all he was professional, funny and very honest with me when it came to purchasing my new vehicle. Most people think that owning a Mercedes is out of reach that’s so not true. Go see blue green and he will make your dreams. Come true. The numbers work I’m still have money in the bank and a dinner to celebrate your new find thank you Lou Green. I appreciate all your help time and effort to making my dreams come true. Doreen

Great Place..Friendly and Professional..Service dept is great with Evon and Stacy..Highly Recommend this Dealership

Joe Taylor made purchasing our car quick and easy. We were able to drive the car off the showroom floor in one visit.