Reviews
Jesse was outside when we pulled up.
Jesse was outside when we pulled up. He greeted us with a smile and firm handshake. Great personality. Very patient answering questions and then some. Made me feel like I was dealing with a trusted family member. A+++++salesmanship and service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are delighted to hear about your wonderful experience with our team. It sounds like you received the warm welcome and genuine care that we strive to provide every day. We're thrilled that you felt such a strong connection and trust during your visit. Your kind words about the patient service and welcoming approach mean so much to us at Grand Prairie Ford. We take great pride in treating each customer like family and providing the quality service you experienced. Thank you for taking the time to share your positive feedback - it truly makes our day!
The dealership honored the price they originally quoted
The dealership honored the price they originally quoted for us and upheld all of their end of the sale.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience. We truly value customers who recognize our commitment to transparency and reliability in our sales process. It means so much to us that we were able to deliver on our promises and maintain the pricing we discussed from the beginning. Your trust in our team and our ability to follow through on our commitments is exactly what we strive for every day. We appreciate you taking the time to share this feedback and look forward to serving you again in the future.
Very professional, knowledgeable and glad they were
Very professional, knowledgeable and glad they were willing to work with us. Thank you so much.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
We are utterly delighted to hear about your positive experience with our team. Your kind words about our professional approach and knowledgeable staff truly mean a lot to us. We understand that finding a dealership willing to collaborate and meet your needs is important, and we're thrilled that we could provide that level of service for you. At Grand Prairie Ford, we strive to make every customer feel valued and supported throughout their experience. Your feedback reinforces our commitment to maintaining these high standards for all our customers.
Salesmen was very helpful and polite.
Salesmen was very helpful and polite. He broke down the deal all the way down to the final number. Manager was also very helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We greatly appreciate your positive feedback about your experience with our team. It's wonderful to hear that our salesman was helpful and took the time to clearly explain all the details of your deal down to the final numbers. We're also pleased that our manager was able to assist you effectively. Your recognition of our team's professionalism and attention to detail means so much to us at Grand Prairie Ford. We're committed to providing this level of service to every customer who walks through our doors.
I reached out to this dealership earlier in the week to
I reached out to this dealership earlier in the week to try and negotiate the price of a truck. I was rudely told, “The price is the price,” and that no negotiation would be considered. Not a great first impression, but I let it go. They calculated my taxes as an out-of-state buyer, which was fine, and refused to remove their $1,595 “Advantage Package,” which still wasn’t clearly explained. No deal was made. By the end of the week, the truck had been reduced by a couple thousand dollars, clearly showing it was overpriced to begin with just as I and many online listings had indicated. I called again, willing to move forward, even with the unexplained “Advantage Package” still included. Once I committed to buying, I was immediately rushed to send over my license, proof of insurance, and a deposit. That is when things got strange. After taking my deposit, they began pressing me to come pick up the truck right away. I explained it would have to be the following week due to the holiday weekend, high flight prices, and needing to coordinate with someone to help drive the truck home. Despite all of this being reasonable and clearly communicated, they rudely told me they had other people interested and would just sell the truck to someone else after taking my deposit. This was incredibly frustrating, especially after I had already been trying to buy the truck the week prior. The saleswoman seemed stuck in the middle while management never once reached out to communicate directly or professionally. It left me questioning the dealership’s ethics and business practices. If you are an out of state buyer, be cautious. This should have been a simple sale, but poor communication and pushy, unprofessional behavior from management turned it into a bad experience. If you read through some of the other reviews, you will see that this kind of behavior seems to be a pattern at this dealership, especially toward out of state buyers. That speaks volumes.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We take your feedback seriously and understand your frustration. Your concerns are important to us. We would appreciate the opportunity to discuss your experience further and address these concerns directly. Please contact Maricela Vera at Mvera@grandprairieford.com so we can work toward a resolution. Your feedback helps us identify areas where we can improve our processes and customer service approach.
Ryan Wickham provided excellent customer service, as well
Ryan Wickham provided excellent customer service, as well as Karla. Thank you for taking good care of me!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your wonderful experience with us! We are thrilled to hear that you received such outstanding service from our team members. It means so much to know that you felt well taken care of throughout your visit. Your kind words truly highlight the dedication our staff has to providing exceptional customer experiences. We appreciate you taking the time to recognize the excellent support you received, and we look forward to continuing to serve you in the future!
Great team, I have now purchased 5 new vehicles from this
Great team, I have now purchased 5 new vehicles from this dealership and will continue to do so again when the time is right.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your wonderful experience with our team. We are thrilled to hear that you have chosen us for five vehicle purchases and truly appreciate your continued trust. Your loyalty means everything to us, and we are honored to be your go-to choice for your automotive needs. We look forward to serving you again whenever you are ready for your next vehicle purchase.
Brenda along with John Poe did an excellent job.
Brenda along with John Poe did an excellent job. No pressure to Buy and answered all my question with an easy going attitude
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are thrilled to hear about your positive experience with our team. We're pleased that all your questions were thoroughly addressed without any pressure during your time with us. Your feedback about the professional yet easy-going attitude of our staff means a great deal to us. Thank you for taking the time to share your experience - we truly appreciate you.
Hello to the head office of Grand Prairie Ford I like to
Hello to the head office of Grand Prairie Ford I like to thank you for having a great person like Sebastian Ruiz to help your customers the way he does with great professionalism Great job Mr Ruiz Thank you very much my God Bless you Amen
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your wonderful experience with us. We are truly grateful for your kind words about the exceptional professionalism you received during your visit. It means so much to hear that you felt well taken care of and supported throughout your experience with us. Your recognition of outstanding service reflects the high standards we strive to maintain for every customer. We deeply appreciate customers like you who acknowledge the dedication our team brings to their work each day. Your positive feedback motivates us to continue delivering the quality service you deserve.
Great service and a great experience The effort Joey and
Great service and a great experience The effort Joey and the finance team made to get me into the truck was fantastic. Very appreciative
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are excited to hear about your wonderful experience with us! Your appreciation for the outstanding service you received really means a lot to our team. We understand how important it is to have dedicated professionals who go above and beyond to help customers find the right vehicle solution. The hard work and commitment our service and finance teams put into making your truck purchase smooth and successful reflects our dedication to providing exceptional customer experiences. Thank you for taking the time to share your positive feedback.