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2026 state dealer award
View 6 awards
2026 state dealer award 2020 state dealer award 2019 state dealer award
2026 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award

Reviews

(286 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of iDrive from DealerRater.

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Fast got right to the point and gave us what we was

Fast got right to the point and gave us what we was exactly looking for definitely will come back

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

The buying experience was very easy.

The buying experience was very easy. With a few phone calls and a quick visit with Richard, I was driving my new car in less than a hour. Would highly recommend.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

These folks know customer service.

These folks know customer service. I cannot be happier with my experience at Auto Group of Louisville. From the moment I stepped into the sales offices until the moment I left with the keys to my new to me car I was treated with professionalism from every person with whom I interacted. Their selection of nice used cars was great and only made my final decision more difficult. I highly recommend stopping here first when shopping for a new used car. I will be back!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

These guys are awesome!

These guys are awesome! They made sure I got what I wanted and they made the process as smooth as butter!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Extremely happy with my experience here.

Extremely happy with my experience here. The process was very smooth and the pricing was very fair for a rare car. Polite and relaxed salespeople. I will definitely be back in the future!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Had a great experience with Auto Group & Richard.

Had a great experience with Auto Group & Richard. There wasn't alot of room for negotiating, but everyone we dealt with was friendly, plus they agreed to fix cracked taillights as a part of our contract. I got my dream vehicle & couldn't be happier!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The staff is very friendly and knowledgeable.

The staff is very friendly and knowledgeable. I felt the price listed for the vehicle we bought was the best around for this model, and it was in very good condition, despite having some years on it.. Our salesperson, Richard, was very helpful and personable. Very satisfied with the time we spent there and our purchase thus far.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Bought my very first car today, thought it was going to

Bought my very first car today, thought it was going to be a hard and stressful experience. But Richard and everyone else at Auto Group of Louisville were great and very helpful. Thank you all so much!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I drove a hour and 30 minutes to come pick up my dream

I drove a hour and 30 minutes to come pick up my dream car and they made it happen. Good customer service

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Asherl and Ross are the best.

Asherl and Ross are the best. Asherl was knowledgeable, kind and courteous. Ross was excellent with my loan and also was kind and courteous. Everyone I interacted with were very nice. I returned to this dealership because my husband bought a car there about 2 years ago. Now it would have been a nice perk if my husband got some referral money.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.