Mazda of Everett

I am extremely disappointed with my experience at Mazda of Everett and feel compelled to warn other buyers. My trade-in was significantly undervalued, but I accepted the very low offer specifically because I was promised an easier, stress-free process compared to selling the vehicle myself. Unfortunately, that convenience was an illusion. After the sale, the dealership failed to remove my license plates. Because of this negligence, one of their employees later stole the vehicle and racked up hundreds of dollars in tickets and fines — all issued in my name. This caused unnecessary stress and forced me to deal with legal and financial issues that should never have existed. When Mazda of Everett acknowledged their error, their proposed resolution was to fill my gas tank and detail my car, despite the seriousness of the situation and the fact that the dealership is 90 miles from my home. What was supposed to be a simple trade-in turned into a frustrating ordeal. I would strongly advise potential buyers to proceed with caution and to personally verify that all post-sale responsibilities are handled correctly by the dealership. Accountability after the sale matters just as much as the sale itself.

Update: After posting my original review, the owner of Mazda of Everett personally contacted me. He shared that he was horrified to learn about my experience through a public post. Prior to that, I had reached out to members of his team multiple times in an effort to resolve the issue. During our conversation, he emphasized that he prides himself on being the number one volume dealer and stated that mistakes can happen and that his employees are good people. He expressed concern about the inconvenience the situation caused and discussed the time and resources the dealership had invested in correcting the issue internally. Steps were taken to provide compensation for my inconvenience, and I agreed to update this review to reflect the effort made to address it. For clarity, my vehicle buying experience itself was positive. However, the handling of my trade-in is what led to this review and ultimately left me wishing I had simply sold my car privately. I do appreciate the direct outreach and eventual resolution to the events outlined in my original review. They do still remain accurate, and that experience is what prospective buyers should consider when deciding where to do business. January 2026: I am extremely disappointed with my experience at Mazda of Everett and feel compelled to warn other buyers. My trade-in was significantly undervalued, but I accepted the very low offer specifically because I was promised an easier, stress-free process compared to selling the vehicle myself. Unfortunately, that convenience was an illusion. After the sale, the dealership failed to remove my license plates. Because of this negligence, one of their employees later stole the vehicle and racked up hundreds of dollars in tickets and fines — all issued in my name. This caused unnecessary stress and forced me to deal with legal and financial issues that should never have existed. When Mazda of Everett acknowledged their error, their proposed resolution was to fill my gas tank and detail my car, despite the seriousness of the situation and the fact that the dealership is 90 miles from my home. What was supposed to be a simple trade-in turned into a frustrating ordeal. I would strongly advise potential buyers to proceed with caution and to personally verify that all post-sale responsibilities are handled correctly by the dealer.

On November 6, 2025, we became the owners of a Mazda 3 Select Sport. This happened thanks to the wonderful Tim Hack! Tim was very attentive to all our needs and answered all our questions. The whole process was fun, easy, and interesting! Tim is a true professional, and we recommend him to anyone looking to buy a Mazda. We are very grateful to Tim Hack and the entire Mazda Everett team!

My Mazda CX-5 started having issues that I had been in for the previous week. I was panicking because I was due to go out of town for my niece’s wedding the next day. They had me bring my car in, but the service department was totally booked, and there was no way they could diagnose and fix it in time. Eric got me set up with a loaner, and I won’t miss my niece’s wedding. Mazda of Everett went above and beyond to make it right. They are a small dealership, but they are mighty!!!!! THANK YOU~ Karin V.

**Edit: After working with Bebs and Service they gave me a loaner and offered to fix the vehicle. The service department was super helpful and Bebs and the service manager helped to rectify the situation. They were attentive and and understood my concerns. I appreciate that they were willing to help Went in to purchase a Mazda6 this last weekend. Took delivery of the vehicle, after a couple days of days I went to wash the car by hand and noticed that a full piece of trim just isn’t even installed on car. Upon further inspection, the car was also missing its spare tire jack. After speaking with the dealership and they acknowledged they didn’t even notice that the trim was missing. Makes me feel unsafe to drive the vehicle as I wonder what else they missed on the car. They want to charge upwards of 300$ for the piece of the skirt that was clearly missed when they inspected the car. I guess selling a whole car isn’t profitable so they sell it in pieces. Really disappointed in my experience with this dealership.

Review for service not for sale Very bad very horrible customer service Now if you want make appointment for oil change, need drop off your car, don’t have courtesy loan car or you can’t wait You need to go home and my experience today is more horrible Yesterday i dropped off my car, they promise my car will het appointment today at 7 AM, i just waiting no call from them until noon, I called them, they said my car will done before 5PM, and I waited until 2:30pm still don’t have called from them, i called them, they said my car already done 2nd when I dropped off my car i put coupon for oil change ($89.99) But they ignored my coupon, i still need paid for $115 This is really horrible customer service from Mazda of Everett

What a friendly environment with a host of helpful staff to assist you with a purchase! We worked with Joe Garcia, Sales Manager, who was amazing to work with. Very low key and up front. He went above and beyond to make it a great car buying experience. Over many years of car shopping I've had only a very few dealers that I'd recommend. But at Mazda of Everett I'd have a very hard time finding something that could be improved. Everything and everybody was outstanding including Adam of the Finance department who helped locate a lower interest rate on the loan that had been already approved by my bank.

I have been coming to the dealership for about 15 years now. Everyone is friendly and helpful. The waiting area is nice with free coffee. I will continue with Mazda of Everett.

The dealership is very clean and inviting. Nice waiting area with a gourmet coffee machine. Staff is friendly and helpful.

I absolutely LOVE this dealership. Free car washes for life, no mark-ups, no hassle experience all the way around.