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Auto Max

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (66 reviews)
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Sales hours:
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Sales
Monday 9:00am–5:00pm
Tuesday 9:00am–5:00pm
Wednesday 9:00am–5:00pm
Thursday 9:00am–5:00pm
Friday 9:00am–5:00pm
Saturday 10:00am–3:00pm
Sunday Closed
(855) 823-5253 (855) 823-5253

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (66 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Auto Max from DealerRater.

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No follow through

I inquired about a car that was at the Franklin location. An appointment is required to see cars at the Franklin location. I was told by a gentleman at the Mt Juliet location that someone from Franklin would contact me to schedule an appointment and that they would email me a carfax report for the vehicle. They did not follow through on either request. I don’t beg dealers to spend thousands of dollars for their benefit. Bad experience.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Clean

Bought my first car from auto world in old hickory and got a great car for a great price! Mike sanders was super nice and helpful

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Purchase

I bought a SUV from here yesterday...and Mike Sanders was so helpful and nice!! Went out of his way to make me a happy!! And I would definitely recommend to anyone to give Mike a call if you are interested in a vehicle...he just was so down to earth...Thanks Mike

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Awesome!!!

We came to Auto Max and found a great car!! The staff was nothing but friendly and accommodating! The only thing is they are packed to the gills and entering the lot and exiting was a little more on the difficult side. Would definitely recommend to a friend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent Customer Service

Best buying experience I have ever had with buying a car. The staff are very knowledgeable, kind and respectful of my needs and bank account. I will certainly be buying future cars from them, and sending them everyone I know.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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bought a f-150

got helped by mike buying process was easy would recommend to a friend or family member

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 3.0
  • Overall facilities 3.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Customer Service!

Automax provided great customer service throughout the entire process. We came in after work and drove away with our new family car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great service and excellent customer service

Tt was very easy finding a car at Automax and the customer service was great. Mike can get you set up. No issues with answering any questions and willing to go above and beyond.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great cars to choose from

The salesman Mike took great car of us. We bought a nice car for a fair price. I would recommend to come look at all their selection.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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"Great Experience and Wonderful Service

I was looking for a new car, and Automax's selection was wonderful, their staff was extremely friendly and the experience overall was fantastic. We were able to find the automobile we needed, at an extremely great cost. I would highly recommend using Automax based upon our experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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