Reviews
The staff at Crown are top notch. They make sure everything is taken care of, reviewed, and completed to the customer's satisfaction.
The staff at Crown are top notch. They make sure everything is taken care of, reviewed, and completed to the customer's satisfaction.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share this kind feedback, KIM.BAUER. It means a lot to hear that our team made sure everything was handled to your satisfaction. We work hard to make every visit feel smooth and thorough, and knowing that came through for you is really rewarding to hear. We hope to see you again soon!
Prompt & informative response to inline inquiry. Appropriate questions to clarify my friend's needs in Toyota 4runner. Offered further assistance as needed. Thanks!
Prompt & informative response to inline inquiry. Appropriate questions to clarify my friend's needs in Toyota 4runner. Offered further assistance as needed. Thanks!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you, Joan! We're so glad Michael Young and the service team have consistently met your expectations with reliable, timely repairs at a fair price. We look forward to continuing to serve you!
No notification when car was done had to call service center to validate done after 7 Hours
No notification when car was done had to call service center to validate done after 7 Hours
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review and for taking the time to share your experience with us. We understand how important clear communication is, especially after a lengthy service visit, and we regret that your experience did not meet your expectations in that regard. Your feedback is genuinely valuable to us as we continually look for ways to improve the service we provide to every customer who comes through our doors.
Text the number for service didn't hear anything back. Finally called after 20 minutes. When they said vehicle was done showed up to pay and took them 8 minutes to find the ticket
Text the number for service didn't hear anything back. Finally called after 20 minutes. When they said vehicle was done showed up to pay and took them 8 minutes to find the ticket
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate you sharing your feedback regarding your recent service visit. We understand your concerns about response time to messages and the delay experienced during the checkout process. Our team values timely communication and an efficient pickup process to ensure a smooth overall experience. Please reach out to Charlie Cloyd at 217-872-5748 so we can review your visit and assist you further.
Very pleasant and courteous The atmosphere was comfortable and LJ was mannerly and not pushy which I appreciate
Very pleasant and courteous The atmosphere was comfortable and LJ was mannerly and not pushy which I appreciate
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We are grateful for the kind words and for taking the time to share your experience with us. It is wonderful to hear that the atmosphere felt comfortable and that LJ made your visit a pleasant one. A pressure-free, respectful experience is exactly what every customer deserves, and we are glad that came through during your visit. We look forward to welcoming you back to Crown Nissan of Decatur whenever you need us.
Provide great feedback via texts & always complete work in a timely manner And always courteous!
Provide great feedback via texts & always complete work in a timely manner And always courteous!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We greatly appreciate your kind words and are glad to hear that your experience has been consistently positive. Timely communication, quality work, and courteous service are things we genuinely strive for with every visit, so it means a great deal to know that has been your experience. Thank you for trusting us with your vehicle, and we look forward to continuing to serve you well.
My experience was great! Everyone took care of me good! Everything was done that was asked!
My experience was great! Everyone took care of me good! Everything was done that was asked!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! It is genuinely rewarding to hear that our team took great care of you and that everything you needed was handled. We appreciate you taking the time to leave this feedback, and we look forward to welcoming you back whenever you need us.
Great job done, all inspections were made for service. Thanks for the service done on my car.
Great job done, all inspections were made for service. Thanks for the service done on my car.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled to hear that your service visit went so smoothly! Thorough inspections are an important part of what we strive to deliver with every appointment, and it means a great deal to know that came through in your experience. Thank you for taking the time to share your kind words, and we look forward to being there for you and your vehicle whenever you need us.
Oil change. Was timely and professional. In and out and was quickly done with great attention to my car.
Oil change. Was timely and professional. In and out and was quickly done with great attention to my car.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! It is great to hear that your oil change was handled in a timely and professional manner, and that our team took great care of your vehicle. We truly appreciate your trust in us and look forward to serving you again in the future at Crown Nissan of Decatur.
I rate it at a 2 because it felt dishonest what happened with the extended warranty.
I rate it at a 2 because it felt dishonest what happened with the extended warranty.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your perspective with us. We aim to ensure every customer feels informed and comfortable throughout the purchasing process, and we appreciate feedback that helps us better understand where expectations may not have aligned. Your comments are important to us, and we value the opportunity to continue improving the experience we provide. If you would like to discuss your concerns further, please contact Ryan Grinestaff at [email protected].