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Crown Automotive

(357 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 8:30am–6:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–6:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm 7:30am–12:00pm
Sunday Closed Closed

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New (217) 615-1669 (217) 615-1669
Used (217) 718-3936 (217) 718-3936
Service (217) 731-4283 (217) 731-4283

Inventory

See all 120 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since June 2016.
Crown Automotive is a dealership dedicated to delivering excellent cars trucks and SUVs to the community of Decatur. Open for over 29 years our Decatur dealerships have become a top destination for those seeking new and used cars for sale within Illinois. Our number one priority has always been our customers and we diligently work to make sure they are completely satisfied with their service at our dealership. We treat them like family and value the relationships we've built with each one. Crown has always been and always will be a Decatur dealership you can trust when it comes to all of your car needs.
A Berkshire Hathaway Company

Service center

Phone number (217) 731-4283

Service hours

Monday
7:30am–5:00pm
Tuesday
7:30am–5:00pm
Wednesday
7:30am–5:00pm
Thursday
7:30am–5:00pm
Friday
7:30am–5:00pm
Saturday
7:30am–12:00pm
Sunday
Closed

Meet our employees

Reviews

(357 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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They are always friendly and helpful.

They are always friendly and helpful. Write down all that's wrong and try to fix it. Or have reasons why it's happening.

They are always friendly and helpful.

They are always friendly and helpful. Write down all that's wrong and try to fix it. Or have reasons why it's happening.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback! We're thrilled to hear that our team has been consistently friendly and helpful. Your kind words mean so much to us and motivate us to continue providing quality service.

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Got me right in.

Got me right in. Came to let mr know the progress on car and reviewed everything with me

Got me right in.

Got me right in. Came to let mr know the progress on car and reviewed everything with me

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback! We're glad we could get you in quickly and keep you informed throughout the process. Clear communication is something we take pride in, and we appreciate you sharing your positive experience.

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Have used service department 3 times in last 12 months,

Have used service department 3 times in last 12 months, dealing with amber and very pleased with work performed, timelines of work performed in quoted time and friendliness of staff

Have used service department 3 times in last 12 months,

Have used service department 3 times in last 12 months, dealing with amber and very pleased with work performed, timelines of work performed in quoted time and friendliness of staff

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your continued trust in our service department! We're thrilled that you've been pleased with our work quality, timelines, and friendly staff over your three visits this year. We truly value loyal customers like you and look forward to serving you again.

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Excellent experience and service as always.

Excellent experience and service as always. Clyde was able to get the Nissan Rogue that I wanted from another dealership. It all happened quickly and seamlessly so that I was able to take advantage of the Nissan incentives before they expired.

Excellent experience and service as always.

Excellent experience and service as always. Clyde was able to get the Nissan Rogue that I wanted from another dealership. It all happened quickly and seamlessly so that I was able to take advantage of the Nissan incentives before they expired.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review! We're thrilled we could locate your Nissan Rogue and complete the transfer quickly so you could take advantage of the incentives. Your satisfaction means everything to us, and we appreciate you choosing Crown Nissan of Decatur!

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I liked the service and the help I got I really like the

I liked the service and the help I got I really like the car the dealer

I liked the service and the help I got I really like the

I liked the service and the help I got I really like the car the dealer

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback! We're thrilled you're happy with both the service and your new car. Your satisfaction means a great deal to Crown Nissan of Decatur, and we look forward to serving you again.

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I am always pleased with the customer service and the

I am always pleased with the customer service and the great quality of work that is done!

I am always pleased with the customer service and the

I am always pleased with the customer service and the great quality of work that is done!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! Your satisfaction with our service and quality of work means everything to us. We look forward to continuing to provide you with outstanding service.

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The staff are very friendly and knowledgeable in what

The staff are very friendly and knowledgeable in what they do. That's a big relief for me when my vehicle needs looked at. Thank you!

The staff are very friendly and knowledgeable in what

The staff are very friendly and knowledgeable in what they do. That's a big relief for me when my vehicle needs looked at. Thank you!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful feedback! We're thrilled to hear our friendly and knowledgeable staff provided you with peace of mind. We appreciate you choosing Crown Nissan of Decatur!

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Friendly, professional and in a timely manner.

Friendly, professional and in a timely manner. I will continue to go back with them for maintenance on my 2023 Nissan Rogue.

Friendly, professional and in a timely manner.

Friendly, professional and in a timely manner. I will continue to go back with them for maintenance on my 2023 Nissan Rogue.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback! We're delighted that you found our service friendly, professional, and timely. We look forward to continuing to provide excellent maintenance for your 2023 Nissan Rogue and appreciate your trust in our team.

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i do not do these type of reviews.

i do not do these type of reviews.hope this goes through. if nit doesnt ,you wont get the rest of rating.

i do not do these type of reviews.

i do not do these type of reviews.hope this goes through. if nit doesnt ,you wont get the rest of rating.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us a 5-star rating! We know reviews aren't your usual thing, so we truly appreciate you making an exception for us. Your feedback means a lot and helps us continue providing great service.

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We just had our Nissan serviced to our satisfaction!

We just had our Nissan serviced to our satisfaction! Joe Haskell took care of everything and we will recommend him to all our friends and family!

We just had our Nissan serviced to our satisfaction!

We just had our Nissan serviced to our satisfaction! Joe Haskell took care of everything and we will recommend him to all our friends and family!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your wonderful experience! We're thrilled that Joe Haskell provided exceptional service and that your Nissan was serviced to your satisfaction. Your recommendation to friends and family means the world to us. We appreciate your trust and look forward to serving you again!

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See all 357 reviews