Reviews
Very Happy
I just bought a new Lexus RX350 from Tommy Savone and it was an excellent experience! From the moment I met him, I knew I was going to enjoy working with him - very professional, knowledgeable and most importantly patient and easy going. There was absolutely no pressure to buy which is exactly what I look for in a sales person. He went above and beyond to ensure I was happy with my new car (he even hand waxed a few marks off for me!) and satisfied with service he and his staff provided. I highly recommend Tommy, his business manager Ricky Garcia and Delivery Consultant Jared Epstein. I had a few questions after my purchase and each email I sent to this team was responded to immediately.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you very much for your review. We appreciate your feedback and please let us know if you need anything during your Lexus ownership. Your business is appreciated! Service is located at our Lexus of Westport Service Center at 80 Kings Highway Cut-Off in Fairfield, CT. We have over 50 brand new Lexus loaner vehicles by appointment for any service over 2 hours for your convenience and appointments can be made 24/7 at www.newcountryservice.com . In the unexpected event of an accident, dings, dents or any body repair, please note to bring your Lexus direct to our Service Center and it will be handled by our Body Shop Specialist using genuine Lexus parts. Please LIKE US on Facebook at https://www.facebook.com/NewCountryLexusWestport. Refer your Family, Friends and Co-Workers to Lexus of Westport at http://www.newcountrylexusofwestport.com/Referral-Program-in-CT?siteMapItemName=2533801375126172536 and enter your information to receive $200.00 for every new or used car sales referral at Lexus of Westport. If you have any technology questions, please contact one of our Lexus Technology Specialists at (203) 255-1531. They are there for you to get the most out of your Lexus ownership and to make sure you are completely satisfied with your vehicle. Thanks again and welcome to the New Country family, JR Buchbinder General Manager jrbuchbinder@newcountry.com www.LexusofWestport.com (203) 255-1531 x6912
"Great car, wonderful staff , happy customer "
Pleasant, professional, friendly and knowledgeable experience at New Country Lexus dealership thanks to a great team. John Blank was wonderful to work with everything went smoothly and friendly. Jessica Boiano was very knowledgeable in helping with setting up Bluetooth, radio stations, and gate and garage openers. Jessica was patient and so pleasant to work with. Anthony Ferreri was in charge of the contracts and a lot of paper work. He had to explain the financials and all the wonderful safe guards of Lexus. Anthony was very helpful in explaining the paper work and had a lot of patience. Great job by a great team. Thank you for your expertise, Patricia
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you very much for your review and your patience during our construction. We appreciate your feedback and please let us know if you need anything during your Lexus ownership. Your business is appreciated! Please remember your first TWO services are complimentary at 5 months and 10 month intervals from your date of delivery OR as soon as your maintenance light appears on your dashboard. The TWO complimentary services are valid at our Lexus of Westport Service Center at 80 Kings Highway Cut-Off in Fairfield, CT. We have over 50 brand new Lexus loaner vehicles by appointment for any service over 2 hours for your convenience and appointments can be made 24/7 at www.newcountryservice.com . In the unexpected event of an accident, dings, dents or any body repair, please note to bring your Lexus direct to our Service Center and it will be handled by our Body Shop Specialist using genuine Lexus parts. If you wish to attend our next New Owners Welcome Event, please LIKE US on Facebook at https://www.facebook.com/NewCountryLexusWestport . You will find our next event date where you can RSVP to join us for food, technology presentations and win some exciting Lexus prizes. Refer your Family, Friends and Co-Workers to Lexus of Westport at http://www.newcountrylexusofwestport.com/Referral-Program-in-CT?siteMapItemName=2533801375126172536 and enter your information to receive $200.00 for every new or used car sales referral at Lexus of Westport. If you have any technology questions, please contact one of our Lexus Technology Specialists at (203) 255-1531. They are there for you to get the most out of your Lexus ownership and to make sure you are completely satisfied with your vehicle. Thanks again and welcome to the New Country family, JR Buchbinder General Manager jrbuchbinder@newcountry.com www.LexusofWestport.com (203) 255-1531 x6912
Bad Experience
To put it bluntly, if you elect to get your car serviced here you had better get a second opinion from another Lexus dealer before you proceed.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I apologize if your experience did not meet your expectations, I would be happy to assist. Please contact me at your earliest convenience. JR Buchbinder General Manager jrbuchbinder@newcountry.com 203-255-1531 x6912
First Experience With New Country
My experience with New Country Lexus of Westport via Joe Jacob was excellent. Joe was clear, concise and to the point. A very refreshing car buying experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you very much for your review and your patience during our construction. We appreciate your feedback and please let us know if you need anything during your Lexus ownership. Your business is appreciated! Please remember your first TWO services are complimentary at 5 months and 10 month intervals from your date of delivery OR as soon as your maintenance light appears on your dashboard. The TWO complimentary services are valid at our Lexus of Westport Service Center at 80 Kings Highway Cut-Off in Fairfield, CT. We have over 50 brand new Lexus loaner vehicles by appointment for any service over 2 hours for your convenience and appointments can be made 24/7 at www.newcountryservice.com . In the unexpected event of an accident, dings, dents or any body repair, please note to bring your Lexus direct to our Service Center and it will be handled by our Body Shop Specialist using genuine Lexus parts. If you wish to attend our next New Owners Welcome Event, please LIKE US on Facebook at https://www.facebook.com/NewCountryLexusWestport . You will find our next event date where you can RSVP to join us for food, technology presentations and win some exciting Lexus prizes. Refer your Family, Friends and Co-Workers to Lexus of Westport at http://www.newcountrylexusofwestport.com/Referral-Program-in-CT?siteMapItemName=2533801375126172536 and enter your information to receive $200.00 for every new or used car sales referral at Lexus of Westport. If you have any technology questions, please contact one of our Lexus Technology Specialists at (203) 255-1531. They are there for you to get the most out of your Lexus ownership and to make sure you are completely satisfied with your vehicle. Thanks again and welcome to the New Country family, JR Buchbinder General Manager jrbuchbinder@newcountry.com www.LexusofWestport.com (203) 255-1531 x6912
Great Experience
I must say I had such an amazing experience at New Country Lexus dealership, specifically dealing with John Blank, Jessica Boiano, Anthony Ferreri, and J.R. Buchbinder. They were extremely professional, knowledgeable and went above and beyond to make sure my experience was nothing but the best. I would give them all a 10. Thank you for your assistance and kindness. J Mollica.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you very much for your review and your patience during our construction. We appreciate your feedback and please let us know if you need anything during your Lexus ownership. Your business is appreciated! Please remember your first TWO services are complimentary at 5 months and 10 month intervals from your date of delivery OR as soon as your maintenance light appears on your dashboard. The TWO complimentary services are valid at our Lexus of Westport Service Center at 80 Kings Highway Cut-Off in Fairfield, CT. We have over 50 brand new Lexus loaner vehicles by appointment for any service over 2 hours for your convenience and appointments can be made 24/7 at www.newcountryservice.com . In the unexpected event of an accident, dings, dents or any body repair, please note to bring your Lexus direct to our Service Center and it will be handled by our Body Shop Specialist using genuine Lexus parts. If you wish to attend our next New Owners Welcome Event, please LIKE US on Facebook at https://www.facebook.com/NewCountryLexusWestport . You will find our next event date where you can RSVP to join us for food, technology presentations and win some exciting Lexus prizes. Refer your Family, Friends and Co-Workers to Lexus of Westport at http://www.newcountrylexusofwestport.com/Referral-Program-in-CT?siteMapItemName=2533801375126172536 and enter your information to receive $200.00 for every new or used car sales referral at Lexus of Westport. If you have any technology questions, please contact one of our Lexus Technology Specialists at (203) 255-1531. They are there for you to get the most out of your Lexus ownership and to make sure you are completely satisfied with your vehicle. Thanks again and welcome to the New Country family, JR Buchbinder General Manager jrbuchbinder@newcountry.com www.LexusofWestport.com (203) 255-1531 x6912
Very Positive Experience
I was very pleased with the experience of obtaining my new car. It had been quite some time since I had purchased a new vehicle so the professionalism, expertise and kindness was very appreciated.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you very much for your review and your patience during our construction. We appreciate your feedback and please let us know if you need anything during your Lexus ownership. Your business is appreciated! Please remember your first TWO services are complimentary at 5 months and 10 month intervals from your date of delivery OR as soon as your maintenance light appears on your dashboard. The TWO complimentary services are valid at our Lexus of Westport Service Center at 80 Kings Highway Cut-Off in Fairfield, CT. We have over 50 brand new Lexus loaner vehicles by appointment for any service over 2 hours for your convenience and appointments can be made 24/7 at www.newcountryservice.com . In the unexpected event of an accident, dings, dents or any body repair, please note to bring your Lexus direct to our Service Center and it will be handled by our Body Shop Specialist using genuine Lexus parts. If you wish to attend our next New Owners Welcome Event, please LIKE US on Facebook at https://www.facebook.com/NewCountryLexusWestport . You will find our next event date where you can RSVP to join us for food, technology presentations and win some exciting Lexus prizes. Refer your Family, Friends and Co-Workers to Lexus of Westport at http://www.newcountrylexusofwestport.com/Referral-Program-in-CT?siteMapItemName=2533801375126172536 and enter your information to receive $200.00 for every new or used car sales referral at Lexus of Westport. If you have any technology questions, please contact one of our Lexus Technology Specialists at (203) 255-1531. They are there for you to get the most out of your Lexus ownership and to make sure you are completely satisfied with your vehicle. Thanks again and welcome to the New Country family, JR Buchbinder General Manager jrbuchbinder@newcountry.com www.LexusofWestport.com (203) 255-1531 x6912
Excellent sales person and technician
We love our new Lexus dean miller our sales person was wonderful !friendly, helpful! and best of all not pushy. He worked with us and got us the deal we wanted so we ended picking up the car that afternoon. Jessica was wonderful showing us how to use all features of our new car. She answered our questions and took as much time as we needed. I would give them both a 10 plus. Eleanor letsch
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you very much for your review and your patience during our construction. We appreciate your feedback and please let us know if you need anything during your Lexus ownership. Your business is appreciated! Please remember your first TWO services are complimentary at 5 months and 10 month intervals from your date of delivery OR as soon as your maintenance light appears on your dashboard. The TWO complimentary services are valid at our Lexus of Westport Service Center at 80 Kings Highway Cut-Off in Fairfield, CT. We have over 50 brand new Lexus loaner vehicles by appointment for any service over 2 hours for your convenience and appointments can be made 24/7 at www.newcountryservice.com . In the unexpected event of an accident, dings, dents or any body repair, please note to bring your Lexus direct to our Service Center and it will be handled by our Body Shop Specialist using genuine Lexus parts. If you wish to attend our next New Owners Welcome Event, please LIKE US on Facebook at https://www.facebook.com/NewCountryLexusWestport . You will find our next event date where you can RSVP to join us for food, technology presentations and win some exciting Lexus prizes. Refer your Family, Friends and Co-Workers to Lexus of Westport at http://www.newcountrylexusofwestport.com/Referral-Program-in-CT?siteMapItemName=2533801375126172536 and enter your information to receive $200.00 for every new or used car sales referral at Lexus of Westport. If you have any technology questions, please contact one of our Lexus Technology Specialists at (203) 255-1531. They are there for you to get the most out of your Lexus ownership and to make sure you are completely satisfied with your vehicle. Thanks again and welcome to the New Country family, JR Buchbinder General Manager jrbuchbinder@newcountry.com www.LexusofWestport.com (203) 255-1531 x6912
First New Vehicle
Silly, but Rish Pahlad had a way of making this first time purchase of a Lexus very calming and positive, for this I am grateful!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you very much for your review and your patience during our construction. We appreciate your feedback and please let us know if you need anything during your Lexus ownership. Your business is appreciated! Please remember your first TWO services are complimentary at 5 months and 10 month intervals from your date of delivery OR as soon as your maintenance light appears on your dashboard. The TWO complimentary services are valid at our Lexus of Westport Service Center at 80 Kings Highway Cut-Off in Fairfield, CT. We have over 50 brand new Lexus loaner vehicles by appointment for any service over 2 hours for your convenience and appointments can be made 24/7 at www.newcountryservice.com . In the unexpected event of an accident, dings, dents or any body repair, please note to bring your Lexus direct to our Service Center and it will be handled by our Body Shop Specialist using genuine Lexus parts. If you wish to attend our next New Owners Welcome Event, please LIKE US on Facebook at https://www.facebook.com/NewCountryLexusWestport . You will find our next event date where you can RSVP to join us for food, technology presentations and win some exciting Lexus prizes. Refer your Family, Friends and Co-Workers to Lexus of Westport at http://www.newcountrylexusofwestport.com/Referral-Program-in-CT?siteMapItemName=2533801375126172536 and enter your information to receive $200.00 for every new or used car sales referral at Lexus of Westport. If you have any technology questions, please contact one of our Lexus Technology Specialists at (203) 255-1531. They are there for you to get the most out of your Lexus ownership and to make sure you are completely satisfied with your vehicle. Thanks again and welcome to the New Country family, JR Buchbinder General Manager j rbuchbinder@newcountry.com www.LexusofWestport.com (203) 255-1531 x6912
A great car from a great staff
After a test drive and a meeting with Joe my wife and I decided to lease a RX350 instead of Acura RDX. She loves it and that is good enough for me. Quality product from a quality dealer and staff. I hope to take advantage of complimentary service and car washes.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you very much for your review and your patience during our construction. We appreciate your feedback and please let us know if you need anything during your Lexus ownership. Your business is appreciated! Please remember your first TWO services are complimentary at 5 months and 10 month intervals from your date of delivery OR as soon as your maintenance light appears on your dashboard. The TWO complimentary services are valid at our Lexus of Westport Service Center at 80 Kings Highway Cut-Off in Fairfield, CT. We have over 50 brand new Lexus loaner vehicles by appointment for any service over 2 hours for your convenience and appointments can be made 24/7 at www.newcountryservice.com . In the unexpected event of an accident, dings, dents or any body repair, please note to bring your Lexus direct to our Service Center and it will be handled by our Body Shop Specialist using genuine Lexus parts. If you wish to attend our next New Owners Welcome Event, please LIKE US on Facebook at https://www.facebook.com/NewCountryLexusWestport . You will find our next event date where you can RSVP to join us for food, technology presentations and win some exciting Lexus prizes. Refer your Family, Friends and Co-Workers to Lexus of Westport at http://www.newcountrylexusofwestport.com/Referral-Program-in-CT?siteMapItemName=2533801375126172536 and enter your information to receive $200.00 for every new or used car sales referral at Lexus of Westport. If you have any technology questions, please contact one of our Lexus Technology Specialists at (203) 255-1531. They are there for you to get the most out of your Lexus ownership and to make sure you are completely satisfied with your vehicle. Thanks again and welcome to the New Country family, JR Buchbinder General Manager jrbuchbinder@newcountry.com www.LexusofWestport.com (203) 255-1531 x6912
Murphy's law in the car business
IMPORTANTLY, everyone was very friendly, kind, outgoing and solicitous. On a personal basis they are great. However, we had a 10 o'clock appointment made 3 or 4 days earlier (allow 2 hours we were told) to pay for and pick up the RX 350. All the insurance papers were done. We arrived at 9:55. It went downhill from there. It took a while for reception to finish with the cable guy and tell John we were here. He came to greet us and quickly turned us over to Anthony to get to the paperwork, assuring us that the car was in the basement getting its final polish. Anthony went thru the paperwork and explained what was in it. He was knowledgeable but interrupted several times by other guys/things and then ran into some computer glitches on a $10 item ("can't you just check the box!?) and got some help to fix it - took about 15 - 20 minutes. It came near the end of the paperwork (by now it was well over an hour) and by then I was getting annoyed and frustrated with the amount of time this was taking, so I put $10 on the desk and said "Can we just move on?" (no) Then, we went out to the car and had to step thru serious puddles next to the doors on both sides of the car to get into it with wet, drippy shoes. (Michael! Don't mess up my car!") Now it was time for a technology person to show us how to set up the car. However, they were all now busy with other customers or stuff and John tried to help, but....well, John is a very fine and competent salesman but there is a reason there are tech people. We finally told them we had to leave (after 3 hours) and would have to come back. Michael M jumped in and made speedy progress with the essentials of the set up and we left. I told some friends that I had been on Metro North on Monday and it was better than trying to buy a Lexus!! We are using the books and the net to figure out the car but will need some help when we can get the time and a FIRM appointment to come back. Not a great start!! But the car seems fine!! We actually did the deal early the prior week and you located the car quickly but had to delay delivery several days perhaps due to the holidays. We learned never to try to do business with a car company at the end of the month because of the back up (maybe due to the holidays)!! We will remember that for the future. And it helped to have a sense of humor about it - its only a car!! Thank you.
- Customer service 2.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Thank you very much for your review and your patience during our construction. I apologize for the mishaps with your delivery and we will absolutely work on improving that in the future. We appreciate your feedback and please let us know if you need anything during your Lexus ownership. Your business is appreciated! Please remember your first TWO services are complimentary at 5 months and 10 month intervals from your date of delivery OR as soon as your maintenance light appears on your dashboard. The TWO complimentary services are valid at our Lexus of Westport Service Center at 80 Kings Highway Cut-Off in Fairfield, CT. We have over 50 brand new Lexus loaner vehicles by appointment for any service over 2 hours for your convenience and appointments can be made 24/7 at www.newcountryservice.com . In the unexpected event of an accident, dings, dents or any body repair, please note to bring your Lexus direct to our Service Center and it will be handled by our Body Shop Specialist using genuine Lexus parts. If you wish to attend our next New Owners Welcome Event, please LIKE US on Facebook at https://www.facebook.com/NewCountryLexusWestport . You will find our next event date where you can RSVP to join us for food, technology presentations and win some exciting Lexus prizes. Refer your Family, Friends and Co-Workers to Lexus of Westport at http://www.newcountrylexusofwestport.com/Referral-Program-in-CT?siteMapItemName=2533801375126172536 and enter your information to receive $200.00 for every new or used car sales referral at Lexus of Westport. If you have any technology questions, please contact one of our Lexus Technology Specialists at (203) 255-1531. They are there for you to get the most out of your Lexus ownership and to make sure you are completely satisfied with your vehicle. Thanks again and welcome to the New Country family, JR Buchbinder General Manager jrbuchbinder@newcountry.com www.LexusofWestport.com (203) 255-1531 x6912