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Casey BMW

(1,864 reviews)
Visit Casey BMW
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:30pm
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–8:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–5:30pm
Friday 9:00am–8:00pm 7:30am–5:30pm
Saturday 9:00am–8:00pm 7:30am–5:30pm
Sunday 12:00pm–5:00pm Closed
2024 state dealer award
View 15 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2014 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (877) 428-5289 (877) 428-5289
Used (877) 432-0866 (877) 432-0866
Service (877) 434-0334 (877) 434-0334

Reviews

(1,864 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Casey BMW from DealerRater.

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Excellent customer service by Matt.

Excellent customer service by Matt. Every thing was smooth and he did a good job

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Kellen was incredibly knowledgeable and helpful!

Kellen was incredibly knowledgeable and helpful! He is very personable and establishes a genuine connection while communicating. Could not be happier!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Fast, nice, and very knowledgeable.

Fast, nice, and very knowledgeable. The customer service was unbelievable. Thank you for the time and service!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

I highly recommend Kellan for his knowledge,

I highly recommend Kellan for his knowledge, professionalism and patience. From the beginning of our conversation he worked to come to solidify what I was really looking for and to help me find the best car that fits me. He is not pushy at all and treats you like you are his most important customer. In the tough world of automotive sales Kellan is a keeper. I will seek him out for my next purchase.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Friendly, knowledgeable, and honest—made the entire

Friendly, knowledgeable, and honest—made the entire car-buying process smooth, stress-free, and enjoyable! Highly recommend!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

My father just made a purchase here in Virginia Beach and

My father just made a purchase here in Virginia Beach and I can say this has been the most seamless and professional purchase for a car that we have ever encountered. We highly recommend Kellen and their BMW genius team.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

From the beginning, building the suv, to picking it up at

From the beginning, building the suv, to picking it up at the dealership, Joe Hargraves customer service was impeccable. He was knowledgeable, professional, courteous and attentive to detail. This was the best car buying experience I ever had.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Consumer response

From the beginning, building the suv, to picking it up at the dealership, Joe Hargraves customer service was impeccable. He was knowledgeable, professional, courteous and attentive to detail. This was the best car buying experience I ever had.

Timely.

Timely.professional, and courteous.. Excellent customer service. Attentive to detail. Very nice and willing to help.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Joe Hargraves is a great sales professional.

Joe Hargraves is a great sales professional. That was the best car buying experience I've ever had. I was referred to him by a pastor. She gave him a rave review. I actually wasn't even in the market of buying a new car. After her testimony I called him. I highly recommend Mr. Hargraves. He's very seasoned in his profession.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

This is my second BMW from Casey and the experience was

This is my second BMW from Casey and the experience was just as pleasant and hassle-free as the first one. Great customer service. Diligent in their follow-ups and follow through without being too pushy. Very accommodating.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.