[{"id":438013,"firstName":"Ryan","lastName":"Thomas","titleText":"Sales Manager","shortBioText":"Ryan rejoined the Casey Auto Group in August of 2017. He was previously with the company for 3 years and has worked in the automotive industry for another 6 years in the U.K. He has been awarded Salesperson of the month 6 times at our BMW store. He is originally from England and has recently just relocated back to the U.S.","emailTxt":"r_thomas@caseyauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/c073319053e6.jpg","drDealerId":214,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":450610,"personPtyId":39921517,"firstName":"George","lastName":"Bozeman","titleText":"Salesperson","shortBioText":"George began working with the Casey Auto Group in June 2014. He has two children, Victoria and Nicholas. When he is not at work he enjoys spending time with his family and watching football.","emailTxt":"george_bozeman@caseyauto.com","combinedRecentReviewCnt":3,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/1f08bb8f3602.jpg","drDealerId":214,"dealerEmpStartDtUtc":"1506816000","industryStartDtUtc":"1401580800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":469451,"firstName":"Rick","lastName":"Cutchins","titleText":"Salesperson","shortBioText":"Rick rejoined Casey in December of 2017. He previously worked at Casey Honda for a little over 3 years. He was the Salesperson of the Year for Casey Honda in 2015 as well as the Salesperson of the month 8 times during his tenure with Casey Honda. In his free time he enjoys hunting, fishing, spending time with his family, and attending church.","emailTxt":"rick_cutchins@caseyauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/e8541aac8136.jpg","drDealerId":214,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":224584,"personPtyId":39908556,"firstName":"Donald","lastName":"Morrow","titleText":"Salesperson","shortBioText":"Don Morrow previously worked for the Casey Auto Group for 13 years. Now with over 30 experience years in the automotive industry, Don has rejoined the Casey family at Casey BMW. He is a resident of Newport News, VA and served in the United States Marine Corps. When he is not working he enjoys fishing and boating.","emailTxt":"don_morrow@caseyauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":68,"imageUrl":"https://cdn-user.dealerrater.com/images/9d8674aea7d0.jpg","drDealerId":214,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":135226,"firstName":"Joe","lastName":"Hargraves","titleText":"Client Advisor","emailTxt":"j_hargraves@caseyauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":51,"imageUrl":"https://cdn-user.dealerrater.com/images/users/phil123/b2525406-f32d-4abc-8c80-af99dd4ac24d.jpg","drDealerId":214,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":114388,"personPtyId":39933525,"firstName":"Lloyd","lastName":"Howell","titleText":"General Sales Manager","shortBioText":"I began my retail automotive career at the Casey Auto Group in 1998, working up through sales and management positions, including Internet Sales and General Sales Manager. As General Manager of Casey BMW we have become a leader in Customer Satisfaction for both Sales and Service.\r\n\r\nRetired from the US Navy and a die hard Philadelphia Eagle Fanatic!","emailTxt":"l_howell@caseyauto.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":5,"combinedEmpReviewCnt":72,"imageUrl":"https://cdn-user.dealerrater.com/images/46a1b752a602.jpg","drDealerId":214,"dealerEmpStartDtUtc":"1041379200","industryStartDtUtc":"912470400","certifiedEmployee":false,"deptDscrp":"Management"},{"id":114390,"firstName":"Wayne","lastName":"Heath","titleText":"Client Advisor","emailTxt":"w_heath@caseyauto.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":29,"imageUrl":"https://cdn-user.dealerrater.com/images/users/phil123/376a8016-6806-41ef-a0fd-244f596fa056.jpg","drDealerId":214,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":350146,"personPtyId":39915185,"firstName":"Joe","lastName":"Diggs","titleText":"Sales Manager","emailTxt":"j_diggs@caseyauto.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":19,"imageUrl":"https://cdn-user.dealerrater.com/images/c1f40a21beca.jpg","drDealerId":214,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":490789,"firstName":"Shannon","lastName":"Hollembaek","titleText":"Insurance Sales Professional","shortBioText":"Shannon rejoined Casey in February of 2018. She is working on her P & C Insurance Certification. In her free time she enjoys reading, spending time outdoors and with her friends.","emailTxt":"shannonhollembaek@allstate.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/f281e6c9cc0e.jpg","drDealerId":214,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":461016,"firstName":"Shawn","lastName":"Casey","titleText":"General Manager","emailTxt":"s_casey@caseyauto.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/4ba3cb5b5afc.jpg","drDealerId":214,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":273735,"firstName":"Francine","lastName":"Stewart","titleText":"Service Advisor","emailTxt":"F_stewart@caseyauto.com","combinedRecentReviewCnt":2,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/e6a7b19d7a83.jpg","drDealerId":214,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":446613,"personPtyId":39935690,"firstName":"Dennis","lastName":"Grant","titleText":"Salesperson","shortBioText":"Dennis rejoined Casey in September of 2017. In his free time he enjoys technology, music, collecting comic books, and practicing archery.","emailTxt":"dennis_grant@caseyauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/7ccb53091bbd.jpg","drDealerId":214,"dealerEmpStartDtUtc":"1504224000","industryStartDtUtc":"1472688000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":248840,"firstName":"Mike","lastName":"Bullus","titleText":"Service Advisor","emailTxt":"m_bullus@caseyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/344f8f495f80.jpg","drDealerId":214,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":248837,"firstName":"Mike","lastName":"Lewis","titleText":"Service Advisor","emailTxt":"m_lewis@caseyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/4eee7783fca3.jpg","drDealerId":214,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":114389,"personPtyId":39932567,"firstName":"Chris","lastName":"Culp","titleText":"Service Director","emailTxt":"c_culp@caseyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/users/phil123/a690cd63-3d54-4f11-8562-f6499f6db4c0.jpg","drDealerId":214,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":345435,"firstName":"Taylor","lastName":"Trammell","titleText":"Genius","emailTxt":"T_trammell@caseyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/a8699e3496a2.jpg","drDealerId":214,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":490784,"firstName":"Amanda","lastName":"Martinez","titleText":"BMW Genius","shortBioText":"Amanda joined Casey in February of 2018. In her free time she enjoys doing fitness related activities.","emailTxt":"amanda_martinez@caseyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":214,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":273736,"firstName":"James","lastName":"Lewis","titleText":"Service Advisor","emailTxt":"J_lewis@caseyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/3459d9ce3cff.jpg","drDealerId":214,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":350595,"firstName":"Kelley","lastName":"Bennett","titleText":"Appointment Coordinator","emailTxt":"kelley_villasenor@caseyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/754f8803597c.jpg","drDealerId":214,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":484313,"personPtyId":39933742,"firstName":"Kipp","lastName":"Cyr","titleText":"Client Advisor","emailTxt":"kipp_cyr@caseyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":214,"dealerEmpStartDtUtc":"1514764800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":350597,"firstName":"Shaundrea","lastName":"Miller","titleText":"Appointment Coordinator","emailTxt":"shaundrea_miller@caseyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/ca07f5f22be7.jpg","drDealerId":214,"certifiedEmployee":false,"deptDscrp":"Service"}]

Casey BMW

4.7 out of 5 (4.7) 531 reviews

Dealer on Cars.com since May 2016

Currently in stock!

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New Used Service

Today's Hours

Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 5:30 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 8:00 PM
Sat 9:00 AM - 8:00 PM
Sun 12:00 PM - 5:00 PM
Mon 7:30 AM - 5:30 PM
Tue 7:30 AM - 5:30 PM
Wed 7:30 AM - 5:30 PM
Thu 7:30 AM - 5:30 PM
Fri 7:30 AM - 5:30 PM
Sat 7:30 AM - 5:30 PM
Sun Closed

Reviews

4.7 out of 5 4.7
531 lifetime reviews. Includes reviews of Casey BMW from DealerRater.com
  • Wonderful customer service
    April 12, 2018

    My service rep, Francine Stewart, made the whole experience of having my car serviced for the first time truly pleasant. She is personable and genuine...ly enjoys interacting with people. There was a shuttle available to bring me to the numerous shopping malls in the area while my car was being serviced. The lounge area was clean and comfortable with an exercise facility open to customers. Who could ask for more! I also talked with my salesperson, Dennis Grant, to describe my experience with my new car. He is also a pleasant person whom I intend to contact when I'm shopping for my next car.

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    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the 5 star review, Frank! We take the time to make sure our customers are all taken care of. We are glad to hear that Francine and Denni...s were able to make your experience even better! We look forward to seeing you in the future, thank you!


    Employees Worked With
  • 5.0 out of 5
    GREAT CUSTOMER SERVICE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    April 20, 2018

    When I walked IN the DOOR, after an EXHAUSTING & EMOTIONAL 😭 MORNING........ RICK CUTCHINS, CLIENT ADVISOR & RYAN THOMAS, the SALES MANAGER to...ok care of me by listening to me as I was 😭 CRYING HYSTERICALLY😭😭😭😭😭 and telling them that I REALLY REALLY wanted this car; when my family would NOT support me using this DEALERSHIP!!!!!!! I said, I DON???T care what they 🤔.......I am buying it!!!!!!!! Happy 😆 FANTASTIC FABULOUS FAITHFUL FRIDAY!

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    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Casey BMW

    Crystal1908, We are very thankful for the 5 star review! We truly appreciate our customers and hope that we are able to exceed expectations! We are h...appy to hear that both Rick and Ryan were able to make you feel welcome at Casey BMW. We hope to continue serving you throughout the future, thank you!


    Employees Worked With
  • 5.0 out of 5
    Jalil is the bomb.com!
    April 19, 2018

    After shopping around at other dealerships I came back to Casey to do business with Jalil. Upon our first meeting, he was polite and friendly. It was ...clear that he wanted to help us make the decision that was right for us. He was quick on his feet making sure all the paperwork was signed and our new car was detailed perfectly. It was the easiest car buying experience we???ve ever encountered. I highly recommend working with Jalil when you go to Casey BMW!

    5.0 out of 5
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    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Casey BMW

    Thank you for your review! Jalil and our crew at Casey BMW were glad to have you! We aspire to create the smoothest experience for every visitor. We w...ish you many great years in your new vehicle! Have a great day


    Employees Worked With
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Service Shop

Service Reviews

lifetime reviews of the Service Department.
Includes reviews of Casey BMW from DealerRater.com

Read all Service & Repair reviews

Service Pricing

    New Brake Pads/Shoes (Front)

    $193.5 and up*

    Electrical System Diagnosis

    $62.5 and up*

    Oil, Filter Change

    $79.95 and up*

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since May 2016

At Casey BMW, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.

Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us or call our Internet Department at (866) 279-2057.

"CASEY, the only name you need to know!"

Top Reviewed Employees

Casey BMW
12861 Jefferson Ave Newport News, VA 23608
New (757) 269-3187
Used (757) 269-3154
Service (757) 269-3167
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