Classic Ford

Worked with Bill and Andrew. Did the whole deal including my trade over the phone. Process was quick and upfront. In and out in an hour and everything was above board. We drove over 3 hours for this truck and it didn’t disappoint

Had appointment last week for an oil change and maintain an a recall on my Ford Explorer needless to say they didn’t even check the air pressure in my tires and fill them! still getting the run around on the recall a week later. They were supposed to pick it up my suv this morning at 10 o’clock needless to say I just got a phone call canceling because they don’t have a loaner once again and when they rescheduled it for today they guaranteed that they would have a loaner back by today. I understand things come up but you should notify the customers at least the day before and not wait to cancel at the last minute. The need for the loaner vehicle is my suv has to be there over 24 hours. Not very happy with Ford service!! But I guess that’s what I get I went from Cadillac with A-1 service to Ford Lincoln with horrible service on my Ford Explorer and my husbands Lincoln.

I found the exact car I had been looking for at this dealer, however I was 700 miles from it. With apprehension I contacted them to check the car's status and it was still available. Within a few emails the deal was made and I was on to planning my trip to pick the car up. I was still uneasy about buying a car I had not seen or driven, but for this car I was willing to take the chance. I could not be happier with the car or the dealer, not only is the car better than expected, so was their service. They picked me up at the airport on a snowy day, the car was clean and waiting in the warm building with all the paperwork ready for me to sign and get on the road. If I lived closer this dealer would be my first stop for my next car purchase.

Ordered 2021 F150 in early Oct - no info no vin still at mid Dec 2021 - Classic Ford dealer in mentor appears inept poor communications and poor customer svc - they tell u to go to Ford - then u call Ford and they tell u Classic dealer should be handling - just a pathetic circular run around - go elsewhere save time

Ryan Clark and everyone else we dealt with were friendly and professional and took great care of us as we turned in our previously leased vehicle for another.

Service Department leaves much to be desired. Had front struts replaced on F150 and had to take truck to different repair facility to redo work. I would never again take my truck there.

Great place to do business. Friendly, fair and great people. There was great communication with my sales person through the process. I would buy there again.

The salesman (Vince) was just great. Went over all warranties on truck took care. Of everything great All the people I meet that day where great

Great experience. KYLE FISHER WAS VERY HELPFUL AND HELP ME FELL COMFORTABLE ON MY DECISION. I will recommend anyone to this employee. Top of the line service.

I just purchased a new 2020 Ford Explorer from Classic Ford in Mentor. My salesman Kareem Young was great! No pressure, real easy going Very Happy, will be back