Reviews
I had an excellent experience at Car Lux.
I had an excellent experience at Car Lux. Arman and Mario were incredibly helpful, friendly, and went above and beyond to assist me in finding the perfect car. I highly recommend this company without hesitation!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I bought my car here and Mario was the one who helped me
I bought my car here and Mario was the one who helped me out! I was very satisfied with the service and highly recommend Car Lux.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Emailed the rep throughout the week and even 2 hours
Emailed the rep throughout the week and even 2 hours before my appointment. Showed up and they told me they didn’t have the car. Waste of time.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We had the pleasure of dealing with Albert for our new
We had the pleasure of dealing with Albert for our new lease. His professionalism and wonderful personality were a refreshing change from other salespeople we had encountered at other dealerships. I would also like to mention the gentlemen from finance for working with us. My experience here at Car Lux was wonderful.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Dane, Thank you so much for sharing your wonderful experience at Car Lux! We’re thrilled to hear that Albert provided you with exceptional service and that our finance team was able to assist you smoothly. Your kind words mean a lot to us, and we truly appreciate you choosing Car Lux for your vehicle purchase. If there’s anything else we can do for you in the future, please don’t hesitate to reach out. Enjoy your new vehicle, and we look forward to serving you again! Warm regards, Car Lux Customer Relations Team
I have been here at Car Lux many times and have never had
I have been here at Car Lux many times and have never had anything but positive experiences. Hard-working, ethical, and kind. Always fair, reasonable, and respectful Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Paul, Thank you so much for your continued trust and support at Car Lux! We’re so grateful to hear that your experiences with us have consistently been positive. Our team strives to provide hard-working, ethical, and kind service to every customer, and it’s wonderful to know that’s reflected in your visits. Your kind words truly mean a lot to us, and we’re happy to have earned your loyalty. If there’s anything else we can do for you in the future, please don’t hesitate to reach out. We look forward to welcoming you back again soon! Warm regards, Car Lux Customer Relations Team
This man (Pete) was very professional in putting my
This man (Pete) was very professional in putting my husband and myself into the vehicle that was best for us. We spent a short time at the dealership and was very satisfied with our purchase.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words! We’re so glad we could help you and your husband find the perfect vehicle. It’s wonderful to hear that your experience was smooth, efficient, and satisfying. Enjoy your new car, and we appreciate your trust in us! —Car Lux Customer Relations Team
I always feel taken care of by the team at Car Lux.
I always feel taken care of by the team at Car Lux. They are a trusted resource and truly go above and beyond to make sure I feel like a valued customer, whether buying a new car or getting service. You can't go wrong getting a new car here.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Danny, Thank you for your continued trust in Car Lux! We’re so happy to hear that you always feel well taken care of by our team. Providing excellent service and making sure you feel valued is our top priority, whether it's for a purchase or a service visit. We look forward to serving you again soon and appreciate your kind words! —Car Lux Customer Relations Team"
I'm a repeat buyer at Car Lux.
I'm a repeat buyer at Car Lux. Everyone is professional, friendly, and focused on the customer. I worked with Sunny and Mario, and both were fantastic! They answered every question, and I appreciated their attention to detail.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear James, Thank you for being a valued repeat customer at Car Lux! We truly appreciate your loyalty and are thrilled to hear that Sunny and Mario provided you with another fantastic experience. Our team is always dedicated to professionalism, friendliness, and top-notch customer service. If you ever need anything, we're always here to help. Enjoy your new ride, and we look forward to seeing you again in the future! Best regards, Car Lux Customer Relations Team
I recently bought a new Toyota Camry from here and I have
I recently bought a new Toyota Camry from here and I have received excellent service. Pete was awesome. He listened to what I needed and took the time to look for it and showed me all my options. Definitely recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dear Amy, Thank you for your kind words and recommendation! We're thrilled to hear that you received excellent service and found the perfect Toyota Camry. Our team is dedicated to making the car-buying experience smooth and enjoyable. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your new ride! Best regards, Car Lux Customer Relations Team
I drove an hour to see a car I was interested in, only
I drove an hour to see a car I was interested in, only to find out it had a defective seat and a weird engine noise. On top of that, they refused to let me test drive unless I was ready to buy. This completely put me off, as I wanted to ensure the car was in good condition before making a purchase decision. I ended up taking my business to CarMax, where I received a much better, more respectful experience. I definitely won’t be returning to this dealership.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We’re truly sorry to hear about your experience and apologize for any inconvenience caused. We understand how important it is to inspect a vehicle thoroughly before making a decision, and we regret that your visit did not meet your expectations. We don’t see your name in our system, so if you could please let us know who assisted you and which vehicle you were interested in, we would like to look into the matter further. Your feedback is valuable, and we will review our procedures to ensure we provide a better experience for future customers. We hope you were able to find the right car, and if there’s anything we can do to make things right, please don’t hesitate to reach out to us directly at support@carluxlax.com . —Car Lux Customer Relations Team