Walser Hyundai

I really like my experience at Walser. They were so kind, and I am satisfied with my new car.

Have always had great service. One part replaced under warranty and oil changes are all I’ve ever had to have done.

Whenever I come here, the people are always professional and helpful. They tell me and often show me what needs to be fixed and then they do the fixing!

Some communication mishaps but all was resolved before leaving the dealership. Will be back in future.

Our experience was fine. The whole process of buying a car at a dealership is antiquated and not enjoyable. There is no reason we should need to sit at the dealership for hours waiting for employees to rush around and whisper to each other. So much of this process should be 100% online without being in the dealership. Overall, buying from the dealership was stressful and not enjoyable. The employee we worked with was great, and she was doing her best, but the whole process should be different.

We had good experiences at Walser Hyundai. I would recommend it to anyone. Our sales person, Josh, was very nice.

Everyone was professional and kind! It was a true pleasure doing business with Walser! I love my new vehicle and appreciated the top notch service!

This car has been a complete pile of junk, It all started about 2022 when it started using oil. Fast-forward to 2025 the engine failed and needed to be replaced, at that time, the catalytic converter also should’ve been replaced still under warranty. Now, with all that oil burning, the catalytic converter is failing, and Walzer won’t stand behind it.

Troy was great quick to action and made sure my vehicle was taken care of immediately

My salesperson Josh Mapps was awesome. He listened to me on the type of vehicle I was looking, found it on the lot, and did an excellent job of explaining all the features of my new Santa Fe and selling me the vehicle. Josh walked me through the application process and selling the car. The only reason I gave the dealership four stars instead of 5 stars was because of the sales manager. Josh Mapps did an excellent job explaining to me the advantage of the extended warranty and gap insurance. After careful consideration I decided not to go with the additional coverage. After a few minutes the sale manager came by and said he had to send Josh Mapps out on an errand. I thought this was weird because we were in the process of buying a $45,000 vehicle (but it is what it is). The sales manager tried to sell me the additional coverage. I once again told the sales manager I was not interested in the additional coverage. The sales manager left and a third person (who did not identify himself) came by the desk and tried to sale me the additional coverage. At this point I was getting frustrated and stated that I will just buy the car another time. After making that statement my salesperson returned from his errand, and I finish buying the car. I am 65 years old and have been buying new vehicle my entire adult life. I have an excellent credit score and easily qualified for the financing of 60 months interest free. It just really gave me a sour taste of the dealership when I felt like I wasn't being heard and what I consider as pressure tactics on me to buy something I clearly stated that I didn't want. Thank you for reading my review.