MemberCar

Very considerate and flexible with my circumstance. Respectful, not sleezy. Would buy from here again.

My Car buying experience with member car was by far the most enjoyable one I've had! The process was quick and simple especially because I was pre qualified and already had a long standing relationship with their primary lender: Capital One.

They were very friendly, open, easy to deal with. Car was ready for test drive upon arrival. Purchase transaction easy and transparent. Overall a very pleasant experience and we are happy with our car! Recommend.

Purchased a 2014 Cadillac SRX. When test driving had a rubbing sound in the steering wheel column. Rob, the sales manager said he would schedule a time to bring it back and fix the issue. Brought is back to the shop about 2 weeks later, after also finding a leak to the rear windshield fluid line that was leaking on my feet under the steering wheel. Membercar had my car for 5 days, fixed the leak but broke the line going to the front windshield fluid, still leaking on my feet. Could not be tested for a few days because of the cold, but, when defrosted, the front windshield leaks. Never fixed the steering issue and now no one will return my calls. I call every other day followed by an email. Photo shows all the windshield fluid on my floor. It's been 2month and cannot get anyone to call me back.

We purchased a car for our College aged son back in May 2024. We have purchased several cars in from other dealers but decided to give Member Car a try. We took the car back to member car for A/C service three weeks after we brought it. It appears that the A/C issues that we had with the vehicle (That were not corrected) led to other issues such as coolant leak into the #3 cylinder (head gasket issues) which caused the turbo issue. Our son returned to school Richmond, VA four weeks later and alerted us that the car would not go above 20 miles per hour. We had him take the car to the shop in Richmond, and they alerted us that both the fuel injectors and the turbo have gone bad on the car. We found an outstanding shop in Richmond that diagnosed the issues that the car dealer should have noticed. Cylinder 2 and cylinder 3 misfire codes. The shop performed cylinder air fuel ratio test and vehicle failed due to cylinder 4 running too rich. Based on this the engine is more than likely leaning out the vehicle which is causing cylinders 1,2 and 3 to misfire. Cylinder 4 injector has gone bad. Due to condition of vehicle misfiring they did not test drive vehicle but performed cylinder air fuel test at idle. After replacing injectors and running vehicle we found noise coming from engine area. Narrowed noise down to a bad or failing waste gate on turbo. With waste gate unplugged the noise is not present. The shop took off the inlet pipe going into the turbo to confirm that the turbo compressor wheel does have lots of shaft play and does not spin well at all which confirms the turbo itself is bad causing the lack in power while trying to accelerate The shop looked the vehicle over and only found that the A/C condenser has a spot where it looks like it may be leaking some but the A/C was cold The shop found that find head gasket is blown, by doing a coolant pressure test and pretty quickly the test lost pressure, they found water in cylinder #3. The vehicle needed a head gasket replacement, turbocharger replacement including the fuel injectors. WE HAD TO PAY $5000 AND WE JUST BROUGHT THE CAR FOR $15000. WE TRIED TO CALL THE OWNER AND HE IGNORED OUR CALLS, THEN ALL OF A SUDDENHE GOT COVID. DO NOT BUY A CAR FROM MEMBER CAR.

Terrible dealership sold me a car with issues We purchased a car for our College aged son back in May 2024. We have purchased several cars in from other dealers but decided to give Member Car a try. We took the car back to member car for A/C service three weeks after we brought it. It appears that the A/C issues that we had with the vehicle (That were not corrected) led to other issues such as coolant leak into the #3 cylinder (head gasket issues) which caused the turbo issue. Our son returned to school Richmond, VA four weeks later and alerted us that the car would not go above 20 miles per hour. We had him take the car to the shop in Richmond, and they alerted us that both the fuel injectors and the turbo have gone bad on the car. We found an outstanding shop in Richmond that diagnosed the issues that the car dealer should have noticed. Cylinder 2 and cylinder 3 misfire codes. The shop performed cylinder air fuel ratio test and vehicle failed due to cylinder 4 running too rich. Based on this the engine is more than likely leaning out the vehicle which is causing cylinders 1,2 and 3 to misfire. Cylinder 4 injector has gone bad. Due to condition of vehicle misfiring they did not test drive vehicle but performed cylinder air fuel test at idle. After replacing injectors and running vehicle we found noise coming from engine area. Narrowed noise down to a bad or failing waste gate on turbo. With waste gate unplugged the noise is not present. The shop took off the inlet pipe going into the turbo to confirm that the turbo compressor wheel does have lots of shaft play and does not spin well at all which confirms the turbo itself is bad causing the lack in power while trying to accelerate The shop looked the vehicle over and only found that the A/C condenser has a spot where it looks like it may be leaking some but the A/C was cold The shop found that find head gasket is blown, by doing a coolant pressure test and pretty quickly the test lost pressure, they found water in cylinder #3. The vehicle needed a head gasket replacement, turbocharger replacement including the fuel injectors. WE HAD TO PAY $5000 AND WE JUST BROUGHT THE CAR FOR $15000. WE TRIED TO CALL THE OWNER AND HE IGNORED OUR CALLS, THEN ALL OF A SUDDENHE GOT COVID. DO NOT BUY A CAR FROM MEMBER CAR.

Membercar Dealership gave me STUPENDOUS customer service. Rob Moreno went above and beyond, he was patient in helping me navigate through the processing and understanding of my purchase. The owner came out also to introduce himself and to see was everything satisfactory. I will refer family and friends to this car dealership!

Purchased an older used vehicle remotely from MemberCar. Anthony Paz the sales manager was friendly, approachable and handled all of my information requests about the vehicle in a timely manner. Mr Paz was even willing to put the vehicle on a lift for me and record video of the chassis. MemberCar was willing to deal on the asking price when some vehicle issues were disclosed before the sale. When the vehicle arrived and I saw it in person for the first time there were some additional surprises found. I recondition older cars so this will just be another project. Not fully meeting expectations on condition can be the nature of buying older used cars remotely. Not everything about a vehicle can be communicated through pictures and videos and there can be more risk vs cost paid than anticipated. Overall I would consider a MemberCar vehicle again because of the way the staff works to assist a remote buyer. They handled the transaction quickly and professionally and kept me informed through all stages of the buying and shipping process. They also have shop capabilities on site which is helpful.

I contacted the dealership and never received a response so I cannot truly give a review other than no one from the dealership ever responded

Hands down, the best dealership in the United States! From the moment I walked through the doors, I knew I was in a place that truly values its customers. The level of professionalism, warmth, and genuine care displayed by the staff is unmatched. This isn't just a dealership, it's an experience. What sets this team apart is its extraordinary customer service. Every interaction feels personal, as if you're reconnecting with old friends rather than meeting someone for the first time. Several team members made me feel like they'd known me for years, remembering small details and going out of their way to ensure I felt comfortable and valued. The staff is not only knowledgeable and efficient, but also incredibly kind and approachable. Whether you're buying your first car or returning for service, they treat you with the same level of respect and enthusiasm. It's clear that this team is passionate about what they do—and it shows in every handshake, every smile, and every follow-up call. To say they have an excellent team would be an understatement. They’ve built a culture of excellence that radiates through every department. If you're looking for a dealership that combines top-tier service, heartfelt hospitality, and a commitment to excellence, look no further. This is the gold standard.