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MemberCar

(626 reviews)
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Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:00am–8:00pm 8:00am–5:00pm
Tuesday 9:00am–8:00pm 8:00am–5:00pm
Wednesday 9:00am–8:00pm 8:00am–5:00pm
Thursday 9:00am–8:00pm 8:00am–5:00pm
Friday 9:00am–8:00pm 9:00am–5:00pm
Saturday 9:00am–5:00pm 9:00am–12:00pm
Sunday Closed Closed
2021 consumer dealer award
View 2 awards
2021 consumer dealer award 2020 consumer dealer award
(301) 637-8003 (301) 637-8003

Reviews

(626 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of MemberCar from DealerRater.

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Hands down, the best dealership in the United States!

Hands down, the best dealership in the United States! From the moment I walked through the doors, I knew I was in a place that truly values its customers. The level of professionalism, warmth, and genuine care displayed by the staff is unmatched. This isn't just a dealership, it's an experience. What sets this team apart is its extraordinary customer service. Every interaction feels personal, as if you're reconnecting with old friends rather than meeting someone for the first time. Several team members made me feel like they'd known me for years, remembering small details and going out of their way to ensure I felt comfortable and valued. The staff is not only knowledgeable and efficient, but also incredibly kind and approachable. Whether you're buying your first car or returning for service, they treat you with the same level of respect and enthusiasm. It's clear that this team is passionate about what they do—and it shows in every handshake, every smile, and every follow-up call. To say they have an excellent team would be an understatement. They’ve built a culture of excellence that radiates through every department. If you're looking for a dealership that combines top-tier service, heartfelt hospitality, and a commitment to excellence, look no further. This is the gold standard.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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My salesperson was always available to answer questions

My salesperson was always available to answer questions and provide me with accurate information about my vehicle of interest

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Buyer beware.

Buyer beware. Go to a real dealership. Bought a car with undisclosed issues. Difficult location for a true test drive, which would have revealed the problem, due to high traffic and being an unfamiliar area out of state. Others drove this car so I'm sure they were made aware of the issue. They make claims on their website that sound good but are just words. I regret purchasing from them and cannot recommend you do either.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Bought my first car from this dealership.

Bought my first car from this dealership. The staff was very welcoming and helped me through all the steps when it comes to buying a car. You see that they really care for their customers and want to make sure they get the best deals. Joel was very helpful and made sure this big purchase went amazing for me. 10 out of 10

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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They were so on top of getting things ready.

They were so on top of getting things ready. I was in and out in record time instead of sitting around the dealership all day. I highly recommend them and they have a diverse collection of great cars.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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We worked with Anthony and the owner in purchasing our

We worked with Anthony and the owner in purchasing our vehicle. They were very nice to work with and gave us a fair deal and included fixing some minor problems before we would take possession of the car. Would recommend this place and its workers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I had a great experience with purchasing my first car in

I had a great experience with purchasing my first car in the USA I had a great experience with purchasing my first car in the USA. Rob Moreno was helpful in allowing me to inspect and drive the car. He corresponded with me and was cordial and honest throughout the purchasing process. The car was exactly as described and in great condition.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Membercar has consistently Delivered High quality used

Membercar has consistently Delivered High quality used SUVs. In cash abd exceptionally fast with financing. They use local banks, and long term employees. it's a secret car company in Rockville that mechanics know.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I had a great experience with purchasing my son’s first

I had a great experience with purchasing my son’s first car. Tyler and Aiden were both helpful in allowing me to inspect and drive the car. Aiden corresponded with me and was cordial and honest throughout the purchasing process. The car was exactly as described and in great condition.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Bought my Jeep Wrangler and it was easy, fast and stress

Bought my Jeep Wrangler and it was easy, fast and stress free. Very courteous staff and help. Vehicle has a couple "dings" which they promised to fix promptly. They offer loaners and a pretty nice warranty plan. I highly recommend them. Nice inventory as well. They do not buy from auctions according to Aiden, only directly from sellers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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