Reviews
Write a reviewI found this car on the internet, because I was looking for a specific car with specific features. I had already checked out the car at other dealerships and Ken's Auto was by far the best experience. There was no pressure to buy the car and costs were told up front. The price was very reasonable compared to other dealers too! Ken, Mike and his brother take pride in buying quality cars with low miles and detailing them for their customers. I live 60 miles away and traveling to Holyoke was worth the extra effort. I high recommend this business!
I found this car on the internet, because I was looking for a specific car with specific features. I had already checked out the car at other dealerships and Ken's Auto was by far the best experience. There was no pressure to buy the car and costs were told up front. The price was very reasonable compared to other dealers too! Ken, Mike and his brother take pride in buying quality cars with low miles and detailing them for their customers. I live 60 miles away and traveling to Holyoke was worth the extra effort. I high recommend this business!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We bought a used 2017 Chevy Equinox from Ken's and love it !!! So nice to not deal with the B.S. from a large dealership. Honest (which is hard to find these days), easy to do business with, and great car !!! Buy from Ken's !!! Keep up the good good work and pride in a family owned business !!!
We bought a used 2017 Chevy Equinox from Ken's and love it !!! So nice to not deal with the B.S. from a large dealership. Honest (which is hard to find these days), easy to do business with, and great car !!! Buy from Ken's !!! Keep up the good good work and pride in a family owned business !!!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Working with Mike, his dad, and brother couldn’t have been easier. They were knowledgeable, honest, and forthcoming with information to help us make a decision.
Working with Mike, his dad, and brother couldn’t have been easier. They were knowledgeable, honest, and forthcoming with information to help us make a decision.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I heard wonderful things about them. I was not disappointed. They did very well and the process went very smoothly considering they just had new computers and software installed.
I heard wonderful things about them. I was not disappointed. They did very well and the process went very smoothly considering they just had new computers and software installed.
- Customer service
- 4.0
- Buying process
- 4.0
- Quality of repair
- 4.0
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you the nice review. We would love to see you back anytime for a visit.
Upon coming to Ken’s Auto, I was feeling defeated about the process of buying a car. I needed a car for my daughter and I, as mine was about to die. I had been to some other big name dealers and after hours and days of waiting they came back with a terrible deal. I walked into Ken’s and they got me in the car I wanted right away. Easiest most positive experience I’ve had! They worked with my credit history to get me the best deal. They registered and inspected it there. The family atmosphere really made me feel a whole lot better and I didn’t feel like I was being lied to like at the bigger dealerships. I love my car and would recommend them to anyone!
Upon coming to Ken’s Auto, I was feeling defeated about the process of buying a car. I needed a car for my daughter and I, as mine was about to die. I had been to some other big name dealers and after hours and days of waiting they came back with a terrible deal. I walked into Ken’s and they got me in the car I wanted right away. Easiest most positive experience I’ve had! They worked with my credit history to get me the best deal. They registered and inspected it there. The family atmosphere really made me feel a whole lot better and I didn’t feel like I was being lied to like at the bigger dealerships. I love my car and would recommend them to anyone!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ken’s Auto has pristine used cars. There not dented, chipped or scratched. Their prices are very competitive with the big dealers. No pressure sales, no additional fees and a friendly atmosphere. Ken, Mike and Timmy are very nice to deal with. Their dealership and service department is the cleanest I’ve ever seen. I’ve bought several cars from them and do most of my service there. This time I bought a Nissan Rogue for my daughter. Lots of choices at their place. Great people, great cars and I’ll go back again!
Ken’s Auto has pristine used cars. There not dented, chipped or scratched. Their prices are very competitive with the big dealers. No pressure sales, no additional fees and a friendly atmosphere. Ken, Mike and Timmy are very nice to deal with. Their dealership and service department is the cleanest I’ve ever seen. I’ve bought several cars from them and do most of my service there. This time I bought a Nissan Rogue for my daughter. Lots of choices at their place. Great people, great cars and I’ll go back again!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you the nice review Mark.
This place has Great service and great salesmen. Would highly recommend!!! Everything was done quickly and professionally and you were made feel like you were at home!
This place has Great service and great salesmen. Would highly recommend!!! Everything was done quickly and professionally and you were made feel like you were at home!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
For me, it has been all of what I could have asked for. I got just what I wanted - a quality car with low mileage in excellent condition. Service provided - i.e. with the Registry, my insurance company was much appreciated! When I have car needs, I know where I am going. I have already recommended them to my neighbor.
For me, it has been all of what I could have asked for. I got just what I wanted - a quality car with low mileage in excellent condition. Service provided - i.e. with the Registry, my insurance company was much appreciated! When I have car needs, I know where I am going. I have already recommended them to my neighbor.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I had a wonderful experience buying a used mustang from kens auto. They went the extra mile to make sure the transaction went smoothly. The car looked amazing upon delivery. What a great family business!
I had a wonderful experience buying a used mustang from kens auto. They went the extra mile to make sure the transaction went smoothly. The car looked amazing upon delivery. What a great family business!
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I used to always buy new cars. My husband & I started purchasing used cars & trucks from Ken’s Auto Sales. Since 2000 we’ve bought 10 vehicles from there. Ken, Mike & Tim are very professional, honest, friendly & extremely knowledgeable regarding cars & trucks. They always stand behind what they sale. We wouldn’t go anyway else. They also have a garage for service, repairs & Mass inspections. Their mechanic, Manny, is extremely helpful & knowledgeable. Thank you for our 2015 Jeep Grand Cherokee, we love it.
I used to always buy new cars. My husband & I started purchasing used cars & trucks from Ken’s Auto Sales. Since 2000 we’ve bought 10 vehicles from there. Ken, Mike & Tim are very professional, honest, friendly & extremely knowledgeable regarding cars & trucks. They always stand behind what they sale. We wouldn’t go anyway else. They also have a garage for service, repairs & Mass inspections. Their mechanic, Manny, is extremely helpful & knowledgeable. Thank you for our 2015 Jeep Grand Cherokee, we love it.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase