Reviews
I went up there for an engine check light initially and they say my car is misfiring because I need spark plugs. I get those done and couple days later for the engine check light comes on again, so I take it back and say the same thing it's misfiring but this time they say it's the gas which I know it's not because I use 91 but I asked them to change the ignition coils when they change the sparks plugs, but they don't want to change them because there up under warranty. Don't buy a car here at all they just want your money they don't want to help unless there getting some money from you.
I went up there for an engine check light initially and they say my car is misfiring because I need spark plugs. I get those done and couple days later for the engine check light comes on again, so I take it back and say the same thing it's misfiring but this time they say it's the gas which I know it's not because I use 91 but I asked them to change the ignition coils when they change the sparks plugs, but they don't want to change them because there up under warranty. Don't buy a car here at all they just want your money they don't want to help unless there getting some money from you.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. I appreciate your feedback and understand your concerns regarding the issues with your vehicle. At Riverside Volkswagen, we strive to provide thorough and honest service, and I want to ensure that your car is performing at its best. I encourage you to reach out to me directly so I can discuss your situation further. Your satisfaction is important to me, and we value the opportunity to assist you. Sincerely, Richard Michaelson - Owner - [email protected]
I would love to discuss this further with you. I actually bought a car from here some years back and I had a good experience I still drive that car today, but my last few times there have been terrible to say the least I thought this was a reputable dealership.
This dealership Riverside Volkswagen provides great customer service and are very friendly. Fact and very professional.
This dealership Riverside Volkswagen provides great customer service and are very friendly. Fact and very professional.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Appreciate your feedback on your visit, Juan! I truly appreciate your kind words about the great customer service and professionalism at Riverside Volkswagen. It's always our goal to provide a friendly and efficient experience for our customers. We look forward to seeing you again soon! Sincerely, Richard Michaelson - Owner - [email protected]
They are always friendly and when we make an appointment, they are quick to help us. Communication is always great
They are always friendly and when we make an appointment, they are quick to help us. Communication is always great
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Christy! I appreciate your kind words about our friendly service and effective communication. At Riverside Volkswagen, we strive to provide quick and helpful assistance whenever you need it. We look forward to seeing you again soon! Sincerely, Richard Michaelson - Owner - [email protected]
Service personnel were very attentive. I was in for an issue with my brakes. Would recommend dealership service department.
Service personnel were very attentive. I was in for an issue with my brakes. Would recommend dealership service department.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! I’m thrilled to hear that you found our service personnel attentive during your visit for your brake issue. Your recommendation means a lot to me at Riverside Volkswagen. We look forward to assisting you again in the future! Sincerely, Richard Michaelson - Owner - [email protected]
We’ve purchased 3 vehicles at this dealership Experience with each purchase and customer service was very good.
We’ve purchased 3 vehicles at this dealership Experience with each purchase and customer service was very good.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! I truly appreciate your loyalty to Riverside Volkswagen and am thrilled to hear that your experiences with each vehicle purchase and our customer service have been very good. We look forward to assisting you again in the future! Sincerely, Richard Michaelson - Owner - [email protected]
My service advisor Michael Lopez was professional and very helpful The repairs were made in a timely manner
My service advisor Michael Lopez was professional and very helpful The repairs were made in a timely manner
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words, Glen! I’m thrilled to hear that Michael provided you with professional and helpful service during your visit to Riverside Volkswagen. It's great to know that your repairs were completed in a timely manner. I appreciate your feedback and we look forward to seeing you again! Sincerely, Richard Michaelson - Owner - [email protected]
I believe this VW Dealer is the best in the IE , it surpasses any service dealer hands down ! They really help and care for there customers , they are a true satisfaction! Michael Lopez goes above and beyond To make sure things are taken care of , as the rest of the service personnel, love there service and performance !
I believe this VW Dealer is the best in the IE , it surpasses any service dealer hands down ! They really help and care for there customers , they are a true satisfaction! Michael Lopez goes above and beyond To make sure things are taken care of , as the rest of the service personnel, love there service and performance !
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Rudy, for your wonderful review! I'm thrilled to hear that you consider Riverside Volkswagen the best in the Inland Empire. Our team, especially Michael, is dedicated to providing top-notch service, and your kind words affirm our commitment. We appreciate your support and look forward to assisting you again in the future! Sincerely, Richard Michaelson - Owner - [email protected]
Had a very negative experience returning to this dealership to lease another vehicle. I went in about 5 weeks prior to my lease term end. I was brought after seeing the advertisement for a 2025 Tiguan R-Line that was advertised at a competitive rate and in the color I was looking for. After driving the vehicle and sitting down to make the deal I was told that the vehicle advertised (which included the VIN #) was not the one being offered. The sales staff stated it was a common complaint by customers and that if I opened the fine print I could see that the car being advertised was a Tiguan S not Tiguan R. I argued with several sales staff and the sale manager showing that the unique VIN number matched the one that was advertised. I have copies of the ad posted and pictures of the car with the matching VIN for review if anyone would like to see.
Had a very negative experience returning to this dealership to lease another vehicle. I went in about 5 weeks prior to my lease term end. I was brought after seeing the advertisement for a 2025 Tiguan R-Line that was advertised at a competitive rate and in the color I was looking for. After driving the vehicle and sitting down to make the deal I was told that the vehicle advertised (which included the VIN #) was not the one being offered. The sales staff stated it was a common complaint by customers and that if I opened the fine print I could see that the car being advertised was a Tiguan S not Tiguan R. I argued with several sales staff and the sale manager showing that the unique VIN number matched the one that was advertised. I have copies of the ad posted and pictures of the car with the matching VIN for review if anyone would like to see.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us, Stacy. I understand your frustration regarding the discrepancies with the advertised 2025 Volkswagen Tiguan R-Line and the offered vehicle. It's important to us that our customers feel valued and receive accurate information. I appreciate your feedback and would like to invite you to contact me directly at Riverside Volkswagen so I can address this situation further. Your experience is important to me, and we strive to uphold high standards. Thank you for bringing this to my attention. Sincerely, Richard Michaelson - Owner - [email protected]
I was able to lease the Tiguan R Line at the advertised price from Moss Bros in Moreno Valley. They are great! Honest and will be my go to dealership moving forward. I turned in my low mileage lease vehicle to them as well.
Please do not buy from this dealer. My daughter bought her first new car from them, a 2024 Taos. She has been adamant about her regular service visits. Now, one year after buying the car and just 2 weeks after her last service visit, the car got a "low coolant" light. She filled the car and took it directly to the dealership. After one day, service called her and said "there are no leaks, you can come pick it up." After we pushed the dealership with questions like "If it didn't leak out, where did it go?" we initially got responses like "air pocket". It took some additional calls for not only 2 people from the dealership to admit, but also a representative from Volkswagen to admit, that this model is known for "puking coolant" and the problem being a faulty head gasket. Knowing this and admitting it, they refuse to fix or replace the car. We have had the owner call us and threaten us to return the rental car and pickup our car or "it won't be good for us." I have never experienced a dealership know about an issue, and be so defiant about resolving it. Their solution is to "keep filling it up with coolant and wait for it to happen again." The owner actually threaten to fire one of the employees who was honest with us about knowledge of the issue.
Please do not buy from this dealer. My daughter bought her first new car from them, a 2024 Taos. She has been adamant about her regular service visits. Now, one year after buying the car and just 2 weeks after her last service visit, the car got a "low coolant" light. She filled the car and took it directly to the dealership. After one day, service called her and said "there are no leaks, you can come pick it up." After we pushed the dealership with questions like "If it didn't leak out, where did it go?" we initially got responses like "air pocket". It took some additional calls for not only 2 people from the dealership to admit, but also a representative from Volkswagen to admit, that this model is known for "puking coolant" and the problem being a faulty head gasket. Knowing this and admitting it, they refuse to fix or replace the car. We have had the owner call us and threaten us to return the rental car and pickup our car or "it won't be good for us." I have never experienced a dealership know about an issue, and be so defiant about resolving it. Their solution is to "keep filling it up with coolant and wait for it to happen again." The owner actually threaten to fire one of the employees who was honest with us about knowledge of the issue.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. I understand your concerns regarding the 2024 Taos and the issues you've highlighted about the coolant. At Riverside Volkswagen, we strive to provide quality service and support to all our customers. We're committed to addressing any concerns with vehicle performance and warranty coverage. I encourage you to contact me directly so we can discuss it further. Your feedback is valuable, and we want to ensure you feel heard and supported. Thank you for bringing this matter to our attention. Sincerely, Richard Michaelson - Owner - [email protected]
BW Riverside is very helpful Michael the service advisor to care of me I highly recommend VW of Riverside
BW Riverside is very helpful Michael the service advisor to care of me I highly recommend VW of Riverside
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words, Lashon! We're thrilled to hear that you had a great experience with Michael, our service advisor, at Riverside Volkswagen. We appreciate your recommendation and look forward to assisting you again in the future! Sincerely, Richard Michaelson - Owner - [email protected]