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Waxahachie Ford

(961 reviews)

Reviews

(961 reviews)

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Good service, couteous people.

Service was as advertised and the price was also as advertised on the coupon. Got me in on time and completed in a very reasonable amount of time. Everyone very courteous... a pleasant experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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WAXAHACHIE DODGE

Lot is to crowded for parts or service, you need to expand your lot

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Pleased customer

In the past I have not been pleased at all with the service department. Since I bought my truck in 6/2015 I have been bringing it in for the routine maintenance and have been very pleased with the service department. The staff has been very friendly and helpful. Extra thanks to the service advisor who has worked with me the last two times I have been in for his friendly and helpful attitude. I haven't had to have any substantial repair issues with my truck yet, and hope I don't, but I will bring it here in hopes that I will continue to have the same experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your positive review, Carolyn. We always strive to provide excellent service with a professional and caring staff here at our location. If you ever need help, just give us a call. Happy motoring!

Great service

This is the first Dodge Facility that I have been completely satisfied with. Actually it's the first one who did exactly what they promised in the amount of time they promised it. Very happy !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Review 5.19.16

Very polite and speedy service. Thank you for making my visit pleasant.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We're always happy to help our customers at Waxahachie Ford. If you need more help, our team is available to talk.

Always Great Service

As usual with this service department...fast friendly service I take both vehicles here for service never disappointed,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are happy you found us so helpful! Feel free to stop by if you need any assistance in the future!

Great salesman

I bought a 2016 Ford Explorer and I love it. Most importantly, I loved the staff. They were great. The salespersons were great. The only complain I have is the guy in the back. I can't remember his name. When we went to the back room to sign all the paperwork. He was way to pushy to the point that it was annoying. Everything else was great

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service

I bought a 2016 F150, The service was great and the salesmen was very helpful . I wasn't certain I could get financed and they went out of there way to help. I will send my friends and family to your Ford dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are happy you enjoyed working with our staff, Robert. We hope to continue serving you for many years to come. Please do not hesitate to give us a call if there is anything we can do for you.

Great Service great buys

We purchased a 2010 f250 pickup truck my wife and I are completely satisfied with our newebsite to us truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are glad you chose our dealership! It's good to hear our team is living up to the promise of providing fantastic service to our customers.

Excellent Service and will be a repeat customer

Scott Smith is an amazing sales person and I will buy my next vehicle from him. He has been attentive to every detail.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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