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Waxahachie Ford

(961 reviews)

Reviews

(961 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Dallas ISD Central Office Administrator

Great services with time and expectations. Facilities were super clean. Staff made sure that coffee, water, and popcorn was available. I purchased my 2019-2020 F-150 from Waxahachie Ford & service has been a 5 each time. I will always recommend Waxahachie Ford Deslership to all of my friends, co-workers, family, and Dallas Cowboys fans.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service

The service was great did not have to wait as long as I thought

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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2013 Ford Edge Service

The recent service that I had performed was excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service Repair

Tristan in the service department was very responsive and courteous. He took great measures to make sure we were satisfied. He was quick to reply and kept me in the loop of communication with every aspect of the repair.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello Christine, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Waxahachie Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

2022 EXPLORER

Everything went very smoothly and I was very satisfied with my salesman, Orlando, as well as the finance manager.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Rose, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Waxahachie Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

Customer

Stanley did a wonderful job getting us in and out with our 40K mile service. We will be back

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Waxahachie Ford

Simple oil change appointment. They were on time. Greeted me by name. Super quick. Very kind.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Bethany, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

2016 Ford Edge

Dustin was great! He made the buying process super easy. Got us a great deal!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

Great, no hassle service

My 18 year old daughter bought her first car from this dealership and her experience was very satisfactory. The salesman, Aric, knew that we were coming and had the cars we were considering out and ready for us. He also was so easy to deal with. We will certainly keep in mind this dealership when shopping for our next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Joanna, your comments keep us motivated and working hard for all our guests!

100k mile service

Great service keeping my truck driving like new. Very satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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