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Waxahachie Ford

(959 reviews)

Reviews

(959 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great Customer Service

When I arrived at the counter, the service personnel immediately asked what I needed. He was courteous and explained the answers to all of my questions. I will continue to use this facility.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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awesome service

We just needed an oil change and have the battery checked. They got our vehicle in quickly and called us as soon as they knew what was going on with the battery. The service was quick and very courteous.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service department

I love waxahachie autoplex. The service department is excellent and I highly recommend them to everyone i know. The sales, finance and service department are always courteous and helpful. I can't. See me buying or getting my cars serviced anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Purchased a 2015 Ford Escape Titanium

Salesman very good, wish I would have received more trade in for my car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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First oil change at Waxahachie Ford

The service was great! I am so glad that I found a decent and reasonable place to use for all future services on my new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

Bought the f150 and love it. Justin new were I needed to be and made it happen

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Loyal Customer

At the dealership, I am always taken care of. I've been a customer for 13 years and have purchased 5 vehicles over those years. Three were new and the other two were used. I would not go anywhere else for purchases or maintenance. Jared, Nick, Chris, Chuck, Dan, Scott, Kevin, Greg, Jack, Ross, Demarkus, Nate and Dennis are all fantastic. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service and staff

Jacob was fantastic! He handled everything quickly and efficiently and I didn't have to do anything other than drop off my Focus or pick it up. I will definitely be back and I will work with Jacob.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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fast friendly service

Had a vehicle inspection done, very fast and friendly service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Truck repair

Your dealership did a great job. Fixed my problems quickly and most of all honestly. My past experience with other dealers were not so good. Thanks for a great job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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