Reviews
Truck repair
Your dealership did a great job. Fixed my problems quickly and most of all honestly. My past experience with other dealers were not so good. Thanks for a great job.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Laurie Ferguson Purchaser
2015 Ford Explorer - The service was superior from my salesman to the financial person - Everybody at the dealership was extremely pleasant and helpful - I would not hesitate tto recommend The Waxachie Auto-Plex to anyone that is interested in buying a new vehicle
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent service
Came in for an oil change and the service was excellent!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
tire replacement
The service department works well with me to handle my service needs within my schedule so I have very little down time for my business.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service Call - May 16, 2015
Started out a little rough with the Assistant Services Manager, but we saw eye to eye by the end of the appointment. Patrick Pennington is a great sales person. He knows how to take care of his customers before the sale, during the sale, and follow up after the sale.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Work Team
The service was Great, I don't remember everybody's name put they surely work as a Team, I love the attention to detail Thanks,
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks
I am glad that Chris is back in the Service Dept. but I do not understand why you sent Chuck down the hill while Chris was gone Chuck was the only one in the Service Dept. that new what was going on and that I trusted. They would put your service Dept. at the leader of all Ford dealers that I deal with. Thanks
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Oil change and tire rotation
It was great! My service specialist was awesome and very customer focused. Thanks.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great place to buy a car
Bought an F250. Service was great and couldn't ask for a friendlier staff. This is my second purchase at this dealer and I will be using them again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service
Great customer service, got my vehicle back ahead of scheduled time. Extremely pleased with entire experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase