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Waxahachie Ford

(960 reviews)

Reviews

(960 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Truck repair

Your dealership did a great job. Fixed my problems quickly and most of all honestly. My past experience with other dealers were not so good. Thanks for a great job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Laurie Ferguson Purchaser

2015 Ford Explorer - The service was superior from my salesman to the financial person - Everybody at the dealership was extremely pleasant and helpful - I would not hesitate tto recommend The Waxachie Auto-Plex to anyone that is interested in buying a new vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent service

Came in for an oil change and the service was excellent!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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tire replacement

The service department works well with me to handle my service needs within my schedule so I have very little down time for my business.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service Call - May 16, 2015

Started out a little rough with the Assistant Services Manager, but we saw eye to eye by the end of the appointment. Patrick Pennington is a great sales person. He knows how to take care of his customers before the sale, during the sale, and follow up after the sale.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Work Team

The service was Great, I don't remember everybody's name put they surely work as a Team, I love the attention to detail Thanks,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Thanks

I am glad that Chris is back in the Service Dept. but I do not understand why you sent Chuck down the hill while Chris was gone Chuck was the only one in the Service Dept. that new what was going on and that I trusted. They would put your service Dept. at the leader of all Ford dealers that I deal with. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Oil change and tire rotation

It was great! My service specialist was awesome and very customer focused. Thanks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great place to buy a car

Bought an F250. Service was great and couldn't ask for a friendlier staff. This is my second purchase at this dealer and I will be using them again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service

Great customer service, got my vehicle back ahead of scheduled time. Extremely pleased with entire experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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