Smith Haven Mazda

I bought a car a few months ago. The sales process with Dennis Hoffer was a fine average experience. Where things took a turn was with the financing, Ryan Doheny oversold me on warranties, literally lying to me saying it was only 30 dollars a month when it was easily 3 times that even if taken over the length of the loan and not the warranty. After reading my paperwork I realized I had 30 days to cancel for a full refund and I wanted to start the process of cancelling the warranties. When I went back to the dealership it seemed like he became a completely different person, rude and aggressive. After several calls and emails to Ryan and Tyler Webber (used car manager) it was complete radio silence from them. Clearly trying to delay the cancellation past the 30 days. Luckily, I was able to cancel with the warranty companies directly after several weeks of no response from them. Additionally, the rate I was given wasn’t very competitive, I was able to get 3 percent less with a different bank. I believe they give you a monthly price and then try to “fill” it in with warranties and higher rates, though this is speculation. If you choose to finance with them discuss only rates and total financed amount (this includes what you would pay in interest over the lifetime of the loan) In terms of the car, it runs well Mazda’s are good, mechanic checked it out and said it was in great condition. It did have some damage to the fender liner on the drivers side that they seemed to cover up a bit. It came apart about a week into driving, but it is relatively cheap fix. Overall, this could have been a 5-star experience had it not been for the financing. I would say come in with your own financing and it’ll be fine.

Brought my 2020 Mazda CX-5 to the Smith Haven Mazda Service Department for transmission and electrical issues after the engine failed and was replaced only a couple of months earlier with just 48K miles. Smith Haven Mazda agreed to replace the defective transmission but claimed the electrical issue was just a drained battery, although two batteries had been replaced in just 4 years. As I was pulling out of the service area and stepped on the brakes, a jarring sound came from the front right wheel area. I thought initially it might be rust since the car was sitting in the shop for over two weeks, but the sound grew worse. I then called the service department twice before making an appointment to check what had now become a louder jolting noise when hitting the brakes. At this time, the service tire light also went on. I dropped the car off and they called me the next day and said the noise was related to the brakes needing replacement and that there was a nail in the passenger rear tire, which they plugged. Since the noise coming from the right front tire did not exist before bringing the car to them initially, I told them I would pick up the car and not to replace the brakes. I then dropped the car off with a local mechanic, who said the noise was due to a loose front right tire and had nothing to do with the brakes. After tightening the wheel, the jarring sound went away when applying the breaks. The local mechanic advised me to also change the wheel studs since they could have been damaged riding around on a loose wheel. I then called and spoke to the Smith Haven Mazda Service Manager Tyler Munro to inform him about his team's potentially dangerous mistake and asked him to replace the wheel studs. He refused even after I told him that he and Smith Haven Mazda would be liable if the car was involved in an accident due to damaged wheel studs. I suggested he call the mechanic that tightened the wheel to verify what I was telling him, but he never followed through and has not offered to replace the studs. The Smith Haven Mazda Service Department and its manager have proven to be unprofessional, irresponsible and unethical. By the way, my service tire light went on again yesterday, so plugging a tire is not their strength either.

I was greeted with a handshake and a smile. Very personable And answered all my questions, and explained in detail the CX5 signature plus. On pickup made sure everything was good and I was happy. As I was. I will Highly recommend Jonny Colorado.

I bouth a new CX30 recently. Tranny went in 160 miles. No idea when a new tranny will be sent to the dealer. "It's no back order" is what I'm told. Wilson from service a a nice guy who trys to help but he too has no answers for us. Paying $561.00 per month with no car insight. Thankfullly I have a loaner. VERY FRUSTRATING.

I bought a CX-5 at Smith Haven Mazda. It was a great experience. The staff were all very friendly. My salesman Hamza was exceptionally nice. There was no pressure tactics. I would highly recommend this dealership, and the car- I love it!

we had a wonderful experience dealing with Mike Kazlauskas. There was no pressure at all. Was our first time looking at Mazda and loved the cars. Came back the next day and purchased one. Mike went above board helping us through the process. We highly recommend Mike. Also, the whole staff makes you feel comfortable. Christine and Paula

My experience was very good and we were well attend, David did a very good job on showing us around and he made sure our experience was wonderful. He gave us such a good experience that my brother bought a car! Thank you for giving us the best experience and we will gladly recommend this dealer ship to other people!

Had a very pleasant experience leasing a car at Smith Haven Mazda. Our salesman Adam went out of his way to help us and did not give us any pressure, and Dave the General Manager was also very helpful. Would definitely recommend this dealership to anyone.

worst dealership around (smithaven) not sure what else they own but chrysler and mazda in smithtown both stink. Learn how to treat your customers- after the sale. Too bad you cannot dial a phone to answer a question but you can dial plenty to try and make a sale. Have had plenty of experience with good and bad car dealerships and who would have thought the same ownership would be the one to topple my previous worst experience smithaven chrysler.

Alexandra Levitt is the sales person to request! We bought out second car from her just 2 days ago and she got us a fair price. The experience was a pleasure, no high pressure sales, and she took the time to ensure we understood everything about our new vehicle. Everyone at this dealership was very friendly. We highly recommend buying your next car at this location, and ask for Alexandra Levitt. The entire purchase went very smoothly, with no aggrevation! We love our new 2022 CX 5!