Reviews
Purchase of new truck
Our salesman was Dave Baker. He asked what we wanted in a truck. We told him and he showed us just what we were looking for. He was very knowledgeable about the vehicle and walked us through all the details and options. Even spent time showing how everything worked. By the time he was done I felt like I had driven the vehicle. He introduced me to finance manager and service manager. There was were two dents on the truck. One was spotted day of purchase and the other after I got home Notified Dave he said no problem we will take care of it. My only complaint was that there seems to be a lack of communication between departments. Took a while to get the things taken care of. Repair is scheduled for Tuesday January 29th. For the most part very satisfied with my experience. Thanks Dave
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
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Bought a new car
The buying experience was great! Filippo went above to help me get out of my 17 and into a 18 . I highly recommend this dealer. The people there are all around wonderful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
New Jeep Grand Cherokee Trailhawk.
I have purchased several new vehicles in the past and most of the time it's a headache dealing with the dealership. The salesman that sold me my new Grand Cherokee Trailhawk was knowledgeable in what I was looking for and never tried to sell me something I didn't want. I was surprised at how friendly and easy it was. I would recommend Ferman without hesitation to anyone looking for a new car dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review!
Great Service!
Always a great experience at Ferman Jeep. Kevin is always friendly and helpful and gets you in and out fast. Thanks Kevin for crushing it with your service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
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Dodge Journey
This is the easiest car purchasing experience ever. I found the car on the Ferman dealership website. I completed the form on the website. I received a call from Anthony within a few minutes and he provided additional information that I requested about the car. He was helpful and very polite . We set up an appointment to view and test drive the Dodge Journey and then made our purchase on the spot. No Hassle No Pressure.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Grand Caravan repair
Although they had to have the van for extended time for repairs, Anthony kept us up to date, offered us a rental, and explained our repairs. Van was washed and vacuumed when picked up. Great service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
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Dakota Emergency
My 2008 Dakota's battery went totally dead on a Saturday mid day. The battery could not be jumped, so had the truck towed to the dealership. Anthony truly helped me out. Had a new battery installed, the terminals replaced and most importantly I had my vehicle back by 3:30pm the same day. That kind of service is difficult to get especially when the truck did not get there till early afternoon. Thank you Anthony am very appreciate of all your efforts !!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
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Service
Typically always organized and friendly staff, who give options for repairs and have mechanics that continue to service my car very well, 9 years and running well!
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
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Very happy with my Dodge Journey
The customer service was great, the process for buying the vehicle was quick and I was very satisfied with my experience. I would highly recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mark Noble Purchase of 2018 Pacifica Touring LX
Shopped all over the State of Florida, No one can beat these guys selection and/or price. Miguel is a true professional who goes out of his way to satisfy his customer(s). We appreciate the great experience the Ferman Team provided us! Thanks again guys, it was a pleasure.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
