Reviews
Ram Service
Scheduled, once arrived, took me right in. Had loaner vehicle ready. Called me with concerns. I was in and out just really quickly. Brian was great and very professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review!
Great value, friendly and knowledgeable staff!
I would highly recommend the Ferman Chrysler, Dodge, Jeep dealership in Lutz. From the moment we stepped on the lot, we felt welcomed and the staff was more than ready to assist. Our salesman, Doug K., was extremely knowledgeable about the vehicle and inventory we were interested in. Doug was also very nice and thorough in his follow-up with us without being intrusive. The finance team was great and worked with us to get a budget created that we were happy with. Overall, I recommend Ferman for a great car-buying experience that will leave you with a smile. I will recommend them to all my family and friends and will be back when it is time for our next purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Oil change
Almost Priced at almost $90 for an oil change... 5 hours it took. And didn't even put a sticker or reset oil gauge... When people come in for service don't recommend higher oil or BS around that oil change cost that much. Fraud is what I call this place Thieft with a smile. I hope they don't do this to everyone.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for the negative experience you had with us. Please contact our manager, Robert Cooper at (813) 285-0713 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
Great experience
Quality work done in a timely manner. Much better than my last appointment for the same type of service which took over 2 hours for an oil change and tire rotation.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review!
Awesome service
It was a fast process, Derrick Cienna was very helpful in the process! I would recommend derrick to any new customers! So stop in an rake a look around!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review!
Absolutely amazing!
Best experience ever! My salesperson Sheryl was amazing, very patient honest! Did everything she could possibly do to make me Happy! Thanks again I highly recommend!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review!
Customer
Bobby was great from beginning to end. Very patient and not pushy at all. I find the prices were competitive to what’s out there. I hope we can do business again in 4 years
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Amazing Experience!
Such an amazing experience! Sheryl was very professional, patient answered all my questions and explained and showed me everything I needed to know! Thank You!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Service
Professional and courteous service, work performed as requested. Ferman is excellent. See you next time. Requested work completed and in and out in under 60 minutes.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review!
LIST OF DEALERS TO VISIT AND BOUGHT AT FIRST STOP
ACTUALLY BOUGHT MY SALESMAN LUNCH FOR BEING HELPFUL — AND HONEST AFTER HAVING SPENT SEVERAL DAYS AND HOURS RESEARCHING DEALERS IN WEST FLORIDA AND USAA BANKING ALSO MADE PROCESS EASY
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
