Reviews
Good service and friendly advisers!
Brenda did a great job with my vehicle and me. I’m always happy with the good fast service . Thank you! Also the parts department did follow they for me on something I was looking for .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
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Brad was Great!
He never gave up but in a good way. He kept asking questions until he found the right car/deal for us. Thanks Brad! We love our new "purple" Pacifica! :)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
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Excellent experience.
Guy, the sales person was very patient and explained everything. I felt like I really got a jeep education 101 . I have already recommended Guy and Fernan Jeep in Lutz to my neighbor. I'm delighted with my new jeep. Thank you from a very satisfied new jeep owner!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
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Great car buying experience
every one was very helpful, from the moment we walked in. We saw what we wanted and they worked with us in order to get it.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
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Completely Happy
I was 30 minutes late and the service advisor Brenda was great She jumped right in and got my Wrangler JK Services and called me a few minutes before our agreed on time. We were going out of town for the week and she made my service visit perfect. Brenda and your dealership earned my business and will tell all my Jeep buddies... THANK YOU AND GREAT JOB!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
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Friendly and Great Service
This Ferman owned dealership is my absolute favorite! The staff treats us as family, the waiting room is comfortable, and they are always courteous of my time. As long as I live close, I will come here for life.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
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Very kind courteous and thorough
Anthony Cagle was a great help walking me through the process of what needed to be done. Made the whole exchange very pleasant. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
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Excellent Customer Service
My wife and I had a great experience purchasing our first vehicle from Ferman, our second Jeep Wrangler! Mike Patrikis, Anthony Maldonado, and Lorenzo (Finance) were great making this easily the best experience we've had purchasing a vehicle. We custom ordered our Wrangler with Mike and within a month it was delivered and ready. We spent less than 3 hours total at Ferman from the beginning of the deal to the end. Most of that time was spent going over the vehicle's features and just generally chatting about Jeeps! The dealership was clean, comfortable, and provided refreshments as well as plenty of space to relax or walk around and ask questions about vehicles. All of the staff we encountered were friendly, professional, and not the stereotypical "nagging car sales people." We drove 1.5 hours to Ferman based on a recommendation to meet Mike from several folks and we were not disappointed. They also made sure we had a full tank of gas for our ride home, no charge. We highly recommend Mike Patrikis, Anthony, Lorenzo, and Ferman!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
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Teamwork
It was great everyone went the distance to help! The young lady helping with finance was great real friendly and did everything to get me my jeep
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
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Keith Hyde was amazing!
Could not have asked for a more efficient salesman than Keith Hyde, he was in constant contact before we arrived and prepared to answer all our questions prior to our arrival and on the day of our picking up our purchase. Treated us like we were buying an expensive new car instead of the sweet little used one we love. Thank you Keith.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
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