Reviews
Prompt service
Told service would take about 1 is I arrived 30 minutes early they started right away and it was done in 1 hr. Great service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review!
Great service
Prompt service for a recall on my RAM 1500. I read the reviews prior to selecting the service at this location and was not disappointed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review!
Awesome Vehicle Shopping Experience
Great experience!!! Highly recommend this dealership! Every person was friendly personable and made sure our questions were answered. Many options to choose from on their lot!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Customer Service Improvements
The service reps need to be more outgoing, inviting and customer friendly. I was treated like just another customer coming through their service department. I wasn't greeted when I pulled up.
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
ABS module repair
I brought my Jeep in for service because the brake and traction control lights were on. Service got me right in without an appointment. They replaced my ABS control module for less than the estimated cost. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review!
Very unsatisfied
The sales person was extremely helpful very nice went out of his way to make a deal. But the finance manager and the manager were very unprofessional. They did everything wrong from beginning to end and in the end I did not get the vehicle because they messed all my paperwork up. I ended up going to a Cadillac dealership and getting a vehicle within two hours and I am still waiting for my deposit money which has been over eight now.
- Customer service 3.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
We apologize for the negative experience you had with us. Please contact our manager Luke Miller, at (813) 690 5850 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
Jeep Grand Cherokee
Anthony and Bobby made my car purchase very enjoyable. They did not push me into anything or make me feel pressured into buying a new car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Awesome!!
Brenda was exceptional. She delivered a great brand experience. She greeted me promptly upon arrival and contacted me as soon as my vehicle was done being serviced. :)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review!
Brian Guest is the best
I'm new to the state and found Ferman Chrysler Jeep to have excellent service and professional care on my 2008 Dodge van & 2011 Jeep.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review!
Excellent Experience!
Ken Gilliam was great. He didn't take a long time to find the vehicle. It was very clean when we got to test drive it. Ken worked a great deal for us on a pre-owned Ram 1500 Big Horn and we are very pleased with the experience with Ferman! Ken was very knowledgeable, genuine, and kind.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review!
