Reviews
First time buyer
I came in looking for a Jeep Compass and Bobby and the rest of the guys did everything possible to ensure I left with a car I loved at a price I could afford. Everyone was very nice and made the process as simple for me as possible. Thank you so much to everyone there!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Fast and exceptional service. Work was done pr work was done
Work was done quickly and exactly as requested. Service was accomplished and 90 minutes service Personnel were polite and attended to my needs. Very good experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review!
Doug was execellent with his product knowledge
Doug was very professional and knowledgeable about the truck and rebates, great sales person! He was helpful in explaining the features of the vehicle after purchased
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review!
Simply The Best!
I have owned 3-vehicles Dodge Lancer, Mercedes Benz and Grand Cherokee Jeep. This experience was Simply The Best of the tfree. The sales departmemt worked as hard as I did to make a sell and I to make a purchase. Great dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review!
pleasant experiencd
I am not an employee or associated with Ferman.Ferman always goes the extra mile in servicing its customers.This is the second car we bought at Ferman.I recommend this dealership to anyone who wants a fair deal ! I am not an employee or associated with Ferman
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review!
**SRT/Viper Owners Beware**
**SRT/Viper Owners Beware** We’ve been working with the SRT Team at this dealership since early 2017 to resolve a reoccurring issue with the electronic throttle control. Since March 2017 we’ve replaced multiple components (pcm, map sensor, throttle body), labor, and was without car for approximately two months while the expensive trial & error / guesswork troubleshooting took place. Out of pocket cost $2500+. 1st repair attempt was to replace the PCM?? We even created an FCA Case #: 32612177, with the hope the additional attention would lead to resolution. Unfortunately, it has not. Despite the “repair work”, the trouble remains and the dealer has stated Chrysler advised to refer the car out to a Performance Shop (non Chrylser / Dodge facility) for a tune at a cost of $1500. Disappointing. In any case, do not let the SRT / Viper Certified certificates fool you into thinking this is a competent shop. Many on the staff are kind, compassionate people…but nothing but disappointment with the SRT Team.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for the experience you encountered here at the dealership. Please contact us so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
Thanks for the automated reply. Please take a moment to review my Chrysler FCA Case#32612177. At this point, I have no confidence in your SRT Teams ability to resolve my issue and have created a complaint with the Better Business Bureau requesting refund/reimbursement of charges incurred during your SRT Teams inept trial and error troubleshooting process. My vehicle is still not repaired and your shop has already "thrown in the towel" and referred us to a non-Chrysler performance shop.
Thank you for your great service
Highly recommend this dealership! Honest, genuine, professional people! We had such a great experience during the entire process!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dodge Ram
My first time serving my Ram at Ferman. Well mannered personnel. I love my truck and hope it continues to safe me time and money. My first diesel!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! Please contact us to let us know how we can serve you better next time.
Brad Butler
I purchased a used car from Brad Butler at Ferman. Brad did an outstanding job addressing our needs with our purchase. Brad handled our car buying experience with professionalism and confidence. I would certainly reccommend Brad to my colleagues and friends. He is very personable and delivered what he promised. We couldn't more satisfied with our car purchase.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review!
2018 Jeep Cherokee Latitude purchase
My buying experience with Guy Wallis has always been pressure free and honest. I like the friendliness of the dealership. Also the service department was very accommodating.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review!
