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Ferman Chrysler Jeep Dodge RAM of Wesley Chapel

(2,678 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 8:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–8:00pm
Tuesday 8:30am–8:00pm 7:00am–8:00pm
Wednesday 8:30am–8:00pm 7:00am–8:00pm
Thursday 8:30am–8:00pm 7:00am–8:00pm
Friday 8:30am–8:00pm 7:00am–6:00pm
Saturday 8:30am–7:00pm 8:00am–4:00pm
Sunday 11:00am–5:00pm Closed
2021 state dealer award
View 9 awards
2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award
New (888) 353-5691 (888) 353-5691
Used (877) 450-1861 (877) 450-1861
Service (877) 890-6710 (877) 890-6710

Reviews

(2,678 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ferman Chrysler Jeep Dodge RAM of Wesley Chapel from DealerRater.

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First time buyer

I came in looking for a Jeep Compass and Bobby and the rest of the guys did everything possible to ensure I left with a car I loved at a price I could afford. Everyone was very nice and made the process as simple for me as possible. Thank you so much to everyone there!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Fast and exceptional service. Work was done pr work was done

Work was done quickly and exactly as requested. Service was accomplished and 90 minutes service Personnel were polite and attended to my needs. Very good experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for your review!

Doug was execellent with his product knowledge

Doug was very professional and knowledgeable about the truck and rebates, great sales person! He was helpful in explaining the features of the vehicle after purchased

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!

Simply The Best!

I have owned 3-vehicles Dodge Lancer, Mercedes Benz and Grand Cherokee Jeep. This experience was Simply The Best of the tfree. The sales departmemt worked as hard as I did to make a sell and I to make a purchase. Great dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for your review!

pleasant experiencd

I am not an employee or associated with Ferman.Ferman always goes the extra mile in servicing its customers.This is the second car we bought at Ferman.I recommend this dealership to anyone who wants a fair deal ! I am not an employee or associated with Ferman

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for your review!

**SRT/Viper Owners Beware**

**SRT/Viper Owners Beware** We’ve been working with the SRT Team at this dealership since early 2017 to resolve a reoccurring issue with the electronic throttle control. Since March 2017 we’ve replaced multiple components (pcm, map sensor, throttle body), labor, and was without car for approximately two months while the expensive trial & error / guesswork troubleshooting took place. Out of pocket cost $2500+. 1st repair attempt was to replace the PCM?? We even created an FCA Case #: 32612177, with the hope the additional attention would lead to resolution. Unfortunately, it has not. Despite the “repair work”, the trouble remains and the dealer has stated Chrysler advised to refer the car out to a Performance Shop (non Chrylser / Dodge facility) for a tune at a cost of $1500. Disappointing. In any case, do not let the SRT / Viper Certified certificates fool you into thinking this is a competent shop. Many on the staff are kind, compassionate people…but nothing but disappointment with the SRT Team.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Dealer response

We apologize for the experience you encountered here at the dealership. Please contact us so that we can try to resolve this and hopefully turn around your experience with us. Thank you!

Consumer response

Thanks for the automated reply. Please take a moment to review my Chrysler FCA Case#32612177. At this point, I have no confidence in your SRT Teams ability to resolve my issue and have created a complaint with the Better Business Bureau requesting refund/reimbursement of charges incurred during your SRT Teams inept trial and error troubleshooting process. My vehicle is still not repaired and your shop has already "thrown in the towel" and referred us to a non-Chrysler performance shop.

Thank you for your great service

Highly recommend this dealership! Honest, genuine, professional people! We had such a great experience during the entire process!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dodge Ram

My first time serving my Ram at Ferman. Well mannered personnel. I love my truck and hope it continues to safe me time and money. My first diesel!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for your review! Please contact us to let us know how we can serve you better next time.

Brad Butler

I purchased a used car from Brad Butler at Ferman. Brad did an outstanding job addressing our needs with our purchase. Brad handled our car buying experience with professionalism and confidence. I would certainly reccommend Brad to my colleagues and friends. He is very personable and delivered what he promised. We couldn't more satisfied with our car purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!

2018 Jeep Cherokee Latitude purchase

My buying experience with Guy Wallis has always been pressure free and honest. I like the friendliness of the dealership. Also the service department was very accommodating.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for your review!