Reviews
evceptional service
Miilo and john and Jordan,were really nice they understood what services I required and delivered correctly and in very good time. I will be back
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Morgan
We were shopping for my first car. Everyone at Ferman couldn't have been nicer. All was so easy, just information..tell us how we can help. Great experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Exceptional Service!
Ferman treats you with respect and values your business. Always a great experience. Marc is great in sakes. Kevin is great in the service dept.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Oil Change with a great welcome.
Everyone is pleasantly nice. from the moment I arrived, they really enjoy servicing your vehicle and most of all they want you to come back....I'll be back baby.!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Chrysler Pacifica purchase
While I answered that my service was exceptional, I meant it, because Gheorghe Donici did an outstanding job on selling me my Pacifica and explaining the differences of the models. The only recommendation that I would make to your dealership sales staff is that they know how to operate the technology of these new cars when they get them on their lot. In my case being a realtor it's important that technology really works well and that I know how to work it. In particular, I wanted to see my Google map from my phone show up on the screen in my car. I was told that I could do this with "carplay".similar to what had been demonstrated by a Honda dealership. In Honda's case I did not have to buy the vehicle I got a straight-up demonstration and was very impressed! When I asked that to be demonstrated in the Pacifica there were several sales people trying to assist when Gheorghe reached out to them for help and I appreciated him doing that he was showing me that he was honest. They all had something to say about it to us but no one could really give us a definite showing and at the end the "techie".sales guy said that I would have to have the vehicle registered in my name before it could be demonstrated. I loved the vehicle having traded in a Chrysler Town & Country and the many features that I'd enjoyed before. When it was all said and done and I had signed for everything and now owned the vehicle, Gheorghe assisted me with the registration for the carplay / Uconnect. Only to find that we could not get the mapping program to work which was one of the main reasons I bought the car. We reached out to the assist in the car and was connected with a tech support from Canada. We could not get it to work because the tech support did not have the answers either. I received a call two days later from Canada and still have to call them back because it was not a good time to speak with him. In the meantime George reached out to me and offered his assistance to get it working as it should. I want you to know that while I'm not connected and hope to be soon as I'm sure they can show me, I do love my new vehicle and I really appreciated working with George. He is an outstanding hard-working and overall knowledgable salesperson at your dealership. I can also say that Kevin in finance gave me great service when it came to setting up the financing and made it very easy for me. I appreciated the call from Lorenzo several days later telling me that a rebate had been missed and that I would be getting that money sent to me in a check... so a BIG THANK YOU for being ethical and providing great service from three gentleman at your dealership Respectully submitted, Maria Rocheleau
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jeep Service
Regular oil change and tire rotation; very quick, friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Awesome car buying experience
David Cooper was really great throughout my car buying process. He really listened when I told him what I wanted and what my budget was, and he never tried to push me out of my comfort zone. I got a car that I love for a fair price, and also got a fair trade in amount for a car that was in not so great shape. I highly recommend this dealership, and especially David.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Service
After purchasing my vehicle at the Wesley Chapel dealership, I have had several service appointment of which have been fantastic. Fast service and Awesome facility. Very comfortable, clean and nice waiting area.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Car buying experience
Kathy was awesome and made the process extremely easy!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Experience!
Great experience working with Gheorghe Donici to negotiate a fair price. Very knowledgeable and made the effort to make us feel comfortable. Would buy from Gheorghe and Ferman again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
