Reviews
Great Experience
It was a real pleasure buying from Anas and the guys at Ferman. When I'm ready to buy again, I know where I'll be going.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great
I am enjoying my new Jeep and everyone did a great job.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sales team
Very friendly and helpful staff, and prices were very attractive also. Our salesman David Baker was very pleasant to work with a asset to your dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Awesome Experience
My experience while purchasing my Jeep Wrangler was very pleasant!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent staff
Ferman Dodge was a pleasure to work with. Very friendly and knowledgeable sales team. Really turned out to be a pleasurable experience. Would definitely recommend this dealership to anyone looking to purchase a new vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
uneventful and that is a good thing!
There were no surprises. Everything went as it was supposed to. The dealership was very clean and efficient. I reported a problem in the men's restroom and it was promptly addressed by staff.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I was taken care of with great care and concern !!
Great service Well taken care of. I had a better feeling then last time I had service done. It has restored my feelings of going anywhere else..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Lots of promises with poor delivery
Poor responsiveness to inquires during and after the buying process. Many promises made that were not followed up on after sell requiring extensive effort and time on my part to close down. Lack of communication between sales, finance and service to carry through deliverables. Had to sign 2 different agreements on 2 different occasions because the bank didn't offer the loan terms promised. New vehicle had scratches on the fender before purchase that took a month and several trips to finally fix to about 95%. Very frustrating process, so be warned if purchasing from this dealership.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Wonderful Experience
I recently purchased a 2017 Jeep Wrangler. I have nothing but awesome things to say about this dealer and every employee that I encountered. The sales associate I worked with was Andrew Bolton. He went above and beyond and even stayed late to make sure that I could get my dream car. It is obvious that he cares about all of his customers. I am more than impressed by him and everyone at Ferman in Lutz. Thanks so much!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Read the small print
Everyone was very nice but I was not happy with their advertise price I should have read the small print
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
