Reviews
Exceptional.
Exceptional. Great and friendly staff. Quick service. Lots of great cars to choose from. Comfortable place to be.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review!
I HAVE BEEN DEALING WITH THIS SERVICE CENTER FOR YEARS
I HAVE BEEN DEALING WITH THIS SERVICE CENTER FOR YEARS AND HAVE NOTHING BUT GOOD THINGS TO SAY ABOUT IT
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review!
Mark provided the most professional service and made the
Mark provided the most professional service and made the experience enjoyable. Rated a 10. All-Boxes-Checked. And looking forward to my next visit. Thank-You
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review!
Patrick was great and very informative he was extremely
Patrick was great and very informative he was extremely professional he made my experience very good
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent customer service, professional, compassionate,
Excellent customer service, professional, compassionate, and caring makes you want to come back. highly recommend getting any veh serviced any Ferman in lutz fl.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review!
Excellent customer service, professional, compassionate,
Excellent customer service, professional, compassionate, and caring makes you want to come back again and agian
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review!
THESE PEOPLE ARE SCAM ARTISTS I had just recently
THESE PEOPLE ARE SCAM ARTISTS I had just recently bought a car through this dealership about 2 months ago and my car was already starting to have a good amount of issues. I took my car in to get it serviced and later the sales rep James Soto called me and tried ripping me off by $5,000 saying that my car had a bunch more issues than what it actually had when my car was getting serviced there. It doesn’t even make sense why he would be calling me because he’s not even in the service department. I took my car to a different mechanic that was recommend by 4 people I know to get everything looked at and fixed and they called back and are only charging me $700. Also not only that but I asked the Ferman service department to take a look at some smaller fixes to my car but none of that was even touched. My car just sat in their lot for 4 more days when I could have had it back way more early. Myself and my parents have told everybody we know personally not to buy through ferman especially through this one in Wesley Chapel. THESE PEOPLE ARE SCAM ARTISTS
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for the negative experience you had with us. Please contact our manager, Luke Miller at (813) 690-5850 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
They actually do care about their customers and go above
They actually do care about their customers and go above and beyond to make the entire experience enjoyable.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review!
Everything was fine.
Everything was fine. Quick and easy. Appointment was easy to set up. I have no complaints
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
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From start to finish hector did an outstanding job.
From start to finish hector did an outstanding job. I felt like he actually cared.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review!
