Reviews
The staff was extremely helpful and made the process so
The staff was extremely helpful and made the process so smooth. Luke, George, and Robert were exceptionally great!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
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As a customer I’m always pleased with Jeep Fermans
As a customer I’m always pleased with Jeep Fermans customer service. As I was getting ready to pay my advisor discovered coupons for me and saved me a significant amount of money. As a result, I will continue to purchase my vehicles with Ferman as well as servicing.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
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We had to get our vehicle serviced twice for the same
We had to get our vehicle serviced twice for the same issue and we have not had any problems since. The service department personnel were very courteous and attentive.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
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Kevin, did an exceptional job getting my car in earlier
Kevin, did an exceptional job getting my car in earlier and completed promptly and professionally.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
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Very professional and well organized and efficient.
Very professional and well organized and efficient. Appreciated the thoroughness in looking after my needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
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Service advisor went out of his way to get me in and out
Service advisor went out of his way to get me in and out quickly. I was going to take the shuttle home but the advisor got my Jeep on right away. In doing so he was able to get the service completed before the shuttle was ready to run. Saved me from going all the way home and just turning right around. I was able to head right home in my own vehicle. Whole time from arriving till leaving was an hour and a half! Definitely will be using the service center for all my future needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
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Great buying experience, It was great working with Kevin
Great buying experience, It was great working with Kevin Manning. He made my buying process easy and right to the point. We love the Platinum Ford Expedition that we purchased from Ferman. We will definitely shop with you again. Thanks Darryl
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
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Appointment was easy to schedule and availability was
Appointment was easy to schedule and availability was fast. The service was completed on time
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
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Service was outstanding!
Service was outstanding! Brian Guest did a fantastic job having my vehicle my vehicle serviced. I will definitely have all my service work done at Ferman of Wesley Chapel.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
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I've been dealing and wheeling with Ferman on 54 for a
I've been dealing and wheeling with Ferman on 54 for a few years now. Schedulers are as always great. The service desk always great . Mechanics are top quality. I didnt have a rude to come get my truck and I would gave had to walk but a service tech came to my rescue. It was on a Saturday. They tell you what you really need fixed and what the next visit should include. I've bought 2 vehicles there. I found a home.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
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