Winter Haven Honda

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3.9
(144 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Moose Gawad (Salesman) & Stephen Petrocheli (Finance)!

Moose Gawad (Salesman) & Stephen Petrocheli (Finance)! First time I left a dealership not feeling scammed or regretful thanks to these 2 guys! Would definitely negotiate with them again and recommend them 1000% if your in the area!

5.0

Went in to buy a car for our daughter.

Went in to buy a car for our daughter. Left with a car for her as well as a car for me. Moose was our sales guy and I’m not exaggerating when I say this was the best car buying experience we have ever had. He doesn’t haggle and play games. He is straight up and genuinely trying to get you what you want. It was so refreshing. Will definitely be going back to him for future cars!!!

1.0

I recently had a terrible experience with salesperson

I recently had a terrible experience with salesperson Mustafa at Winter Haven Honda. It started when I inquired about a 2022 Civic and should have ended when I learned of the mark-up over MSRP. I told Mustafa I wasn’t interested. But Mus (pronounced “moose”) insisted that he could give me a great deal because the car was in stock. I asked, “what’s an amazing deal?’ And he replied MSRP. Okay, it’s not the best color, but please give me the out-the-door number with taxes, etc.
Well, that’s when Mr. Bigshot “Mus” went silent and didn’t respond to my messages for two days. Finally, on the third day, he wrote in a text $33K plus tags. The MSRP was $31,145 and, with tax is about $33K. Sounded right to me. I knew there would be the dealer fee and transfer fee, etc, so I was expecting an out-the-door price of around $34K. So I ask for the number I need to write on the cashier’s check, and after another day, I receive a screenshot with numbers totaling $38,712. xxx? It has the wrong sales tax rate, it has $400 for plates, it has a $2605 “market adjustment” and a $995 “Luxcare” package. What a joke. Mr. Bigshot isn’t even allowed to write a quote. He sent a copy-and-paste image from some boilerplate deal written by his sales manager. 
So, after all these years of enlightenment, it’s still the same old story of bait-and-switch with new car dealers. But Mus wasn’t done. He further insulted my intelligence by exclaiming that he didn’t have an incentive to do business with me because I wasn’t financing or trading in. What a total dork. If only every business owner would treat car salespeople and their managers as they treat us. “Dinner, sir?” “Sorry, we don’t have an incentive to serve you unless you grease our palm.” My father referred to them in the ‘70s as crooks and chiselers, and they haven’t changed a bit.

1.0

Bait and Switch

I just had a terrible experience with salesperson Mustafa at Winter Haven Honda. It started when I inquired about a 2022 Civic and should have ended when I learned of the mark-up over MSRP. I told Mustafa I wasn’t interested. But Mus (pronounced “moose”) insisted that he could give me a great deal because the car was in stock. I asked, “what’s an amazing deal?’ And he replied MSRP. Okay, it’s not the best color, but please give me the out-the-door number with taxes, etc.
Well, that’s when Mr. Bigshot “Mus” went silent and didn’t respond to my messages for two days. Finally, on the third day, he wrote in a text $33K plus tags. The MSRP was $31,145 and, with tax is about $33K. Sounded right to me. I knew there would be the dealer fee and transfer fee, etc, so I was expecting an out-the-door price of around $34K. So I ask for the number I need to write on the cashier’s check, and after another day, I receive a screenshot with numbers totaling $38,712. xxx? It has the wrong sales tax rate, it has $400 for plates, it has a $2605 “market adjustment” and a $995 “Luxcare” package. What a joke. Mr. Bigshot isn’t even allowed to write a quote. He sent a copy-and-paste image from some boilerplate deal written by his sales manager. 
So, after all these years of enlightenment, it’s still the same old story of bait-and-switch with new car dealers. But Mus wasn’t done. He further insulted my intelligence by exclaiming that he didn’t have an incentive to do business with me because I wasn’t financing or trading in. What a total dork. If only every business owner would treat car salespeople and their managers as they treat us. “Dinner, sir?” “Sorry, we don’t have an incentive to serve you unless you grease our palm.” My father referred to them in the ‘70s as crooks and chiselers, and they haven’t changed a bit.

5.0

Moose was an AMAZING 🤩 sales person and informative

Moose was an AMAZING 🤩 sales person and informative courteous professional HONEST HIGHLY RECOMMENDED HIM. Dealership experience was BEST WE EVER HAD IN OUR LIFE. 🙏🙏🙏🙏👍👍👍👍

Consumer response

My wife and I have never ever experienced Such a pleasant and rewarding environment and friendliness like we did at your dealership. Told what model we wanted gave income verification got approved took delivery 2 days later. Salesman Mustafa “MOOSE” was AWESOME 👏 ABOVE AND BEYOND any salesperson 👨‍💼 we have ever encountered. The financing officer was great efficient courteous informative and a pleasure to work with. Overall your dealership Mr Wagner is OVER THE RAILS in all areas. Greatly appreciate doing business with you. Thanks 🙏 again for what all of you did. This is (2) very SATISFIED CUSTOMERS.

5.0

The Sales Person Bryan was awesome.

The Sales Person Bryan was awesome. Winter Haven has the better deals in the area.

5.0

Recently I purchased a car from Honda.

Recently I purchased a car from Honda. Two months later sales German Candelaria its the best very attentive

5.0

I am from Georgia.

I am from Georgia. I was looking for a red 2022 Honda Civic Si. At the time of contact, I spoke with German. He said the dealership didn't have one but one was on order and on its way and he would keep my information for when it comes in. When I hung up the phone I figured that would be it and would never hear from the again. Around a week later, I received a call from German stating the car JUST hit the ground and asked if I was still interested. He immediately went to work for me and this transaction was done within a few hours. Finance manager overnighted the paperwork to me and the vehicle was mine. Several days later I flew from Atlanta into Orlando and the dealership had someone there waiting for me. Super nice guy! When I arrived at the dealership, everyone was extremely friendly an went above and beyond to make sure I was comfortable. Going over the car took longer than the remaining paperwork. I would recommend purchasing from this dealership a million times over. I couldn't have asked for a better experience.

5.0

Purchasing a Car

On 12/28/2021 purchase a 2017 Honda Civic SI the sales man that help me was Michael Davis, let me tell you Michael and the finance department went above an beyond did everything in there power to make this purchase happened want it to say thanks Michael Davis for you time the experience was flawless keep the good work and positivity. thanks again P.S. me and my wife will be going there soon cause her lease is almost over lol thanks again

5.0

Buying a vehicle with Mostafa was easy and enjoyable...

Buying a vehicle with Mostafa was easy and enjoyable experience. He went above and beyond for me. I highly recommend him and Winter Haven Honda!

See all 144 reviews