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Vernon Auto Group

(6,776 reviews)
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Sales hours: 8:00am to 6:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 8:00am–6:00pm 8:00am–5:00pm
Tuesday 8:00am–6:00pm 8:00am–5:00pm
Wednesday 8:00am–6:00pm 8:00am–5:00pm
Thursday 8:00am–6:00pm 8:00am–5:00pm
Friday 8:00am–6:00pm 8:00am–5:00pm
Saturday 8:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2024 state dealer award
View 39 awards
2024 state dealer award 2024 state dealer award 2024 state dealer award 2024 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2016 national dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (940) 227-4268 (940) 227-4268
Used (940) 227-4402 (940) 227-4402
Service (940) 227-4823 (940) 227-4823

Reviews

(6,776 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Vernon Auto Group from DealerRater.

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Best Car Buying Experience I Have Ever Had

A few weeks ago I started my search for a new Jeep. After extensive research I finally came across the perfect one at Vernon Auto Group. At first I was hesitant because the dealership was located 300 miles away from me. I decided I was going to call anyway just to see if the jeep was even still available. Upon calling I was immediately assisted by Nick Ware. He was extremely helpful with all the questions I had. Again I was a little hesitant because of the distance to the dealership and not being able to see it in person, but Nick was able to go outside to the vehicle and take extensive pictures to assure me of the condition of the vehicle. After I decided to go forth with the purchase, Nick was very helpful every step of the way and even offered to meet me on Sunday (His Day Off) so that I can go pick up the vehicle as that would of been the only day I would of been able to coordinate a drive to Vernon. The whole staff I interacted with was real friendly and patient with me as I got my bank to send them drafting for my purchase. In the end Nick was able to set up a delivery of my new Jeep to Austin the very NEXT DAY ! Amazing Service! I will be coming back to Vernon Auto Group and Nick Ware for my next vehicle purchase. - Gerry Hernandez

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you for the awesome review!! It was a pleasure having the opportunity to do business with you.

2015 Chevy

We had an aswesome experience with Vernon. We got exactly what we wanted with the perfect price. The customer service helped us in so many ways.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We greatly appreciate it! Lets us know if we can help anytime!

review

I appreciate courteous people who know what they are doing. easy and fast transactions the most important to me since I hate to waste time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience with us! We greatly appreciate it! Lets us know if we can help anytime!

Great sales team and dealership

Great prices, friendly folks! I was shopping for a new F 250 and they had just what I was looking for at the best price I could find.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the awesome review!! It was a pleasure having the opportunity to do business with you.

Excellent customer service

This is the second vehicle I have bought from Brandon Mitchell at Vernon Auto Group and I will definitely be back for my next purchase. He goes above and beyond to make the deal happen.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great response to our dealership! We appreciate your business. Let us know if we can assist you with anything.

Buy Here

I contacted this dealership concerning a Ford truck I was interested in. They assisted me in a professional manner and provided all information to assist me in making the decision to purchase from them. Great communicators and I never felt any sales pressure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We greatly appreciate it! Lets us know if we can help anytime!

Very easy

I was able to walk in tell them what I wanted, and they called me back the same day to tell me that they had one. It was very easy and no hassle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the awesome review!! It was a pleasure having the opportunity to do business with you.

Great experience from Denver, Colorado!

I purchased a car from Steve and it was the best experience to date! I never felt the dreaded sales pitch pressure, which translated into a great experience! I did my due diligence on exploring my options and at the end of the day, felt this was a good decision. Vernon group, and Steve, have been remarkable with our family and there is no doubt we will continue to do business in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the awesome review!! It was a pleasure having the opportunity to do business with you.

New Vehicle Purchase Experience

This is the first time dealing with the Vernon Auto Group and I will recommend them. Ryan and Jr. answered all my questions about the new Dodge Ram purchased. Very satisfied with the deal.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great response to our dealership! We appreciate your business. Let us know if we can assist you with anything.

Amazing experience

Brandon went over all of my new cars features. His patience explaining the new technology was remarkable, helping me understand. We were NOT easy customers... having almost paid off our current vehicle, but in NEED of additional seating for Grandbabies and future roadtrips. He was persistent, but understanding. We compared price, warranty, and options...then made our decision. Brandon just made the entire buying experience easier.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We greatly appreciate it! Lets us know if we can help anytime!